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Luggage Tags: Club 18-30 no longer provide luggage labels with your tickets as the baggage tags provided by the airline staff contain all the required information for tracking your luggage should it go astray. Security: Please keep your luggage with you at all times; never carry packages or presents for anyone else. Unattended luggage will be removed & destroyed. Emergency Exit Seats: Please note, for safety reasons we are unable to allocate seats on emergency exit rows to disabled passengers. Pregnancy: Regulations vary from airline to airline but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor. Fitness To Fly: You may need permission to fly from your doctor if you suffer from certain medical conditions, which may mean you also require assistance from the airline. Should you have any concerns regarding your fitness to fly & you are flying with Thomas Cook Airlines please contact 0844 855 0515. Baggage Delays: Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if the recommended insurance is taken, you are covered for emergency purchases. Sporting Equipment: Thomas Cook Airlines can accept most types of sports equipment charges apply. The acceptance of sporting equipment with third party airlines is at their discretion & additional charges will normally apply. All such items will travel on a weight & space-permitting basis only. You should also have insurance for these items. Hand Baggage: The check-in agent at the airport will ask you to show your hand luggage. Only one item of hand baggage is permitted. This should not be over 5kg in weight or bigger than 17 x 11 x 9 in size. The low dose X-Ray machines used at UK airports to examine hand luggage will not affect photographic film. Hold baggage is subject to a higher dose X-Ray inspection & we suggest therefore that you pack your film in your hand luggage. Items such as knives, scissors, tweezers & laser pointers may not be carried as hand luggage. These should be carried as hold baggage only and will be confiscated if packed in your hand luggage. Hold Baggage: Your hold baggage must not exceed the stated allowance on your ticket. A charge will be made if the stated allowance is exceeded. Baggage allowances range from 15kg up to 30kg. Individual items of luggage must not exceed 30kg for lifting purposes. Valuables: Please remember to pack any valuables including money, credit cards, jewellery, keys & camera equipment in your hand luggage & not in your suitcase. Airline (Operating Carrier) Information: In accordance with EU Regulations we are required to advise you of the operating carrier(s) (or, if the operating carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the operating carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the airline, flight timings &/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying our normal charges except where specified in our conditions. Please note, that No-Frills' airlines are scheduled carriers. Flight Timings: Flight timings shown in this guide are based on the 24-hour clock system. These timings, however, are provisional only & will be submitted for approval by the UK & overseas scheduling committees, & are therefore given for guidance only & are subject to alteration & confirmation. Our reservation system will show the latest timings for your flight. The right is reserved to substitute alternative airlines &/or aircraft at any time. All bookings are subject to the grant of licenses by the Civil Aviation Authority. Flight Routing: A direct flight may touch down en-route for re-fuelling, or to pick up &/or drop off passengers. In these instances you are not normally required to disembark & the flight is still considered to be a direct flight. A non-direct flight may require a change of aircraft en-route while a non-stop flight may take you directly from your final destination airport without stopping. Safety: The safety & welfare of passengers is of paramount importance. While we wish to create a genuine holiday mood, we or our suppliers, may deny boarding or impose additional conditions of carriage to any passenger who: * Is intoxicated &/or disruptive * Is found to be smoking on board the aircraft * Makes an inappropriate remark. Inappropriate remarks are considered as any comment or statement made by a person, that indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person's intent or reason for making the comment or statement. Although we want you to start & end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. We will deny boarding to any passenger who appears to be intoxicated or whose behaviour we consider disruptive. We realise that some larger passengers, due to their size, often find that the aircraft seat width is insufficient for their needs. For your own safety & comfort & that of other passengers, you must advise us or your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or, if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, you must contact us, or your travel agent. Smoking: Please note, that whatever airline you fly with, all UK charter airlines have a strict no-smoking policy throughout the aircraft. Peanuts: Peanuts can be purchased on board Thomas Cook Airlines flights. If you suffer from a peanut allergy, call Thomas Cook Airlines Customer Service & Sales Team services on 0844 855 0515 for a peanut-free meal to be requested up to 10 days before departure (provided you are entitled to a meal or have paid for a meal). Thomas Cook Airlines UK Ltd cannot guarantee to have a peanut-free environment onboard an aircraft & is not able to change the cabin environment by individual passenger request.
Deep Vein Thrombosis: Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, & thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice which will include information on those people most at risk of DVT & how to reduce risks when flying. Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, & walking around the aircraft whenever possible - most airlines provide details of suitable exercises within their in-flight magazines or during in-flight videos & if you are flying with Thomas Cook Airlines, please also visit www.thomascookairlines.co.uk for further information. More comprehensive advice can be found on the UK Department of Health's website (www.dh.gov.uk) but if you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel. Seat Pitch: For all Thomas Cook Airlines' flights we advise that the distance between the back support cushion of your flight seat & the back of the seat or other fixed structure in front of your seat will not be less than 26 , which is the minimum stated in the UK Civil Aviation Authority's Airworthiness Notice No. 64, issue 2 of the 29/10/01. YOUR ACCOMMODATION General: Accommodation can, at times, have a lively atmosphere & facilities & entertainment may vary according to the mix & ages of guests in residence. Official Ratings: Ratings systems are an attempt to give you a guide to the overall quality of properties. The official ratings are given by the authorities in the country & do tend to give a fair impression of relative standards within that country. However, different countries have different standards, so don't assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another. Official classifications are: Greece - Hotels & Apartments graded A to E class; Spain - Hotels graded 1 to 5 star, Hostels graded 1 to 3 star, Apartments graded 1 to 5 key; Cyprus & Bulgaria - Hotels graded 1 to 5 star, Apartments are tourist class graded from A to D. All ratings that appear in this guide are the official ratings at the time of going to print. Club Ratings: The Club ratings system used in this guide ranges from 1 to 4 . The ratings have been set by our resort staff based on their opinion as to the property's suitability for Club 18-30 guests. A number of factors have been included in the rating of properties including; room standard & facilities, property standard & facilities, swimming pool/hotel bar, food (if served at the property), entertainment (at the property) & location to the nightlife & the beach. These ratings are subjective & not based on any official ratings or guidelines. Accommodation & Room Types: When we mention room types in our guide, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use & they do not have standard definitions. Please note that we do not always sell all room types at all hotels. The following sections provide some additional information on accommodation & room types. Hotels & Hotel Rooms: The term hotel' is used to describe various types of accommodation & does not necessarily distinguish between local classifications such as aparthotel', holiday village', holiday complex'. Room Information: * Double rooms - a Double' is a room with a double bed. A double bed may be two single beds with double bedding. * Twin rooms - a Twin' is a room with two single beds. * Single rooms - a Single' or Twin for sole use' is a room with one or two single beds. * Rooms sleeping up to 4 people - some hotels have rooms that sleep up to 4 people. Room layout may consist of up to 4 separate beds or a combination of double, twin, camp beds, sofa beds or rollaway beds. Rooms for up to 4 persons may not be any larger than standard twin or double rooms so space is likely to limited & the room may be cramped. Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination, please ask for details when you book. Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with. Studios & Apartments: It's not unusual in some countries (particularly those in the Mediterranean) to have beds with concrete basis. Please also be aware that although initially supplied, it is usual in some Greek studios & apartments for toilet rolls not to be re-supplied. * Studios - A studio' is one room living-cum-sleeping accommodation, usually with sofa beds, basic kitchen facilities (two cooking rings & a fridge) & a shower room. * Apartments - An apartment is self-contained with one or more bedrooms with twin/double beds, basic kitchen facilities (two cooking rings & fridge) & shower room. One-bedroom apartments usually have a separate living area, though in Greece multi-bedroom apartments may not have a separate living area. Apartment descriptions indicate the number of adults who can occupy an apartment (e.g. 2-4 persons). This will not always mean that at the time of your stay the apartment will contain the maximum number of beds, if there is less than the maximum number of people in your own party. Beds in the living area may be of the folding type or sofa beds. Views from a Balcony/Terrace: If you would like a specific view, please be aware that rooms described as having a pool or sea view may not have a full pool or full sea view because of plants or buildings blocking the view. Meal Service: Providing meals from a self-service buffet is popular in hotels. We include the most up-to-date information we have about meal service in our accommodation descriptions, but occasionally arrangements will change. Breakfast will be of the continental type unless stated otherwise. In certain properties, extended or English type breakfasts are available & may be at an extra charge. Many properties are not necessarily used to catering for special diets & therefore if you have particular or specific requirements, you may find that the choice is limited. How Many Nights Are Spent In Your Accommodation? Your accommodation is usually reserved for you from 12:00 noon on the day of your departure from the UK; however, at some larger hotels delays may occur with check-in whilst your room is prepared for you. For night flights departing between 00:00 & 04:00 hours, the day of departure is deemed to be the previous day. In some cases, depending on your flight times, you may arrive in the early hours or during the course of the morning. Your accommodation should be immediately available to you, & in this case this is classed as the first night of your holiday. Rooms are normally vacated at the internationally recog-
nised time of 12 noon on the last day of the holiday. However, there are some areas where a 10am vacating time is operated. On occasions there may be several hours to wait before the departure of your flight home. In such cases a courtesy room may be made available for changing & storing luggage. Sometimes hotels will let you keep your room for a longer period but usually for a small charge. This is not always possible with apartments. Air Conditioning: Some properties have individual air conditioners located in either the bedroom or the living area, allowing you to adjust the atmosphere to your liking. In some descriptions we have indicated that there is centrally controlled air conditioning. This means it is operated at the discretion of the management, both in bedrooms & public areas. In such cases air conditioning may be limited to particular times of the day & the hottest months of the year. There is normally a charge for air conditioning in rooms. Other Guests: We do not have exclusive use of all properties featured in this guide. It is possible, therefore, that there may be guests from other countries & of mixed age groups at your accommodation. Accommodation Maintenance: Certain accommodation featured in this guide is operational all year round. From time to time it will be necessary for certain facilities to be withdrawn for general maintenance purposes. Water & electricity supplies may be interrupted whilst this essential maintenance is undertaken. Cleaning: The standard & frequency of cleaning & linen change can vary from resort to resort & property to property depending on general standards in resort & the rating of your accommodation. For instance, cleaning & changing of linen in Greece & mainland Spain will be of an acceptable standard, but it may not be as often as other resorts. Exclusive Properties: At the time of this guide going to print (September 2008) all properties featuring the exclusive logo are correct, however during the course of the year this is subject to change. Please note, exclusivity refers to exclusivity within the UK market only. Safety & Hygiene: Your health & safety is of paramount concern to us, especially if children are involved. In addition to monitoring the hygiene & safety standards in all the hotel & apartments that we use, it is appropriate that we bring to your attention the need for you to be careful & to take necessary precautions whilst overseas & we need your help & cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight & when you arrive in your destination & at your hotel. It is most important that you familiarise yourself with this information & any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday. Swimming Pools & Water Features: Some of our hotels & apartments welcome local people & other holidaymakers not residing at the property to use the swimming pool & facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space & available sun loungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections & helps to keep the pool clean. Every pool is different & most hotels/apartments do not employ life guards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep & shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels & apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken. Overseas Safety Standards: Although the accommodation featured does operate to its own country's standards, regrettably the safety standards & regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design & height of balconies may differ. The setting & enforcement of local regulations is a matter for the Authorities of the country & the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area & any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff. Out & About: Due to rough terrain & uneven surfaces, we recommend that you are extra careful & vigilant when visiting temples & other sites of interest & when crossing roads. Crimes against people & property are a fact of life throughout the world & you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats & dogs & other animals as these may carry the rabies disease which can be passed on through bites & scratches. Please exercise caution before entering the sea as the seabed is not even & changes in depth. The sea is capable of springing surprises & we have not inspected the beach or seabed for its safety. YOUR RESORT Representatives: When it comes to knowing what's what & being helpful we believe our Reps are the best in the business. They're thoroughly trained in making sure you have a great holiday, added to which they are local experts & their knowledge is at your disposal. They make frequent visits to our hotels & apartments at regular times. Our Reps are always on hand to help resolve any particular problem whilst on holiday. If you have a complaint they will need to know about it & will do their best to solve the problem & minimise any inconvenience. This will also help us to improve the holiday experience for all our customers. There may be times when your Rep is unable to solve a particular problem immediately. While appreciating that this may be upsetting for customers, Club 18-30 does expect them to behave in a reasonable manner towards its staff. Consequently, should any customer act in a threatening or intimidatory manner towards Club 18-30 staff, we shall have no hesitation in taking appropriate legal measures. Resorts: In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start or end of the season. Resort Development: Some of the destinations in this guide are still being developed & even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely
to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions, section Circumstances beyond our control for more information. Conditions in Holiday Resorts: If there is a specific problem affecting your accommodation, you should report this to the accommodation staff, &, if necessary, to our appointed representative who will do his or her best to help resolve this. Insects - ants, mosquitoes & cockroaches for example - are common in hot countries. The sight of such creatures can be off-putting if you are not used to seeing them but they are usually harmless & they do not mean your accommodation is dirty or unhygienic. Local Information: Please note, that areas surrounding your holiday accommodation do not form part of your package holiday & have not been inspected. These include, for example, the sea, beaches, roads & mountains. You are responsible for taking reasonable care for your own safety & the safety of your party. Local events, religious festivities & public holidays are likely to influence the provision of services & facilities within the hotels & around holiday resorts at certain times. Customers are advised that there may be local laws in the country they are intending to visit that restrict alcohol sale & consumption to individuals of a minimum age, which may in some cases be higher than 17 years. In addition, there may be local laws specifying a minimum age for access into clubs/bars/pubs. Where Club 1830 organises an excursion, which includes provision of alcoholic beverages, a soft drink option will be available for non-drinkers & those under the local legal minimum age for alcohol consumption. Restrictive legislation against smoking in public places is becoming increasingly common in destinations worldwide. You may find your holiday resort operates enforced smoking restrictions in areas including, but not limited to, enclosed public areas such as bars, pubs & restaurants. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk. Tropical Hazards: Sun - The closer you are to the tropics, the stronger the effect of the sun. Do not overdo sunbathing when you first arrive. You should also be aware of heat exhaustion until you acclimatise. Avoid over-exertion, drink plenty of non-alcoholic fluids & only drink bottled water. Stomach upsets - It is still a relatively common occurrence to suffer gastric illness when travelling abroad & being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food & avoiding ice in drinks. Insects - Mosquitoes can be a particular nuisance, especially after rainfall. Insect repellent is strongly recommended. Driving: Laws, licensing requirements & age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate. Water sports & Sporting Activities: We refer to a number of water sports & other sporting activities within the guide, none of these are either owned or operated by Club 18-30 & we cannot guarantee that they are maintained or operated with the customer's safety in mind. We would ask that you take all reasonable precautions to protect yourself & your party whilst on holiday & would recommend that you only use companies who demonstrate good safety practices. You should ensure water sports & other similar sporting activities you wish to take part in are covered by your own holiday insurance as some activities may be considered hazardous & are specifically excluded or have special conditions by some insurance companies. Smoking: Restrictive legislation against smoking is increasingly common in destinations worldwide. You may find that your hotel or areas within your hotel & holiday resort operate enforced smoking restrictions. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk. GENERAL Maps & Distances: The maps shown are for general information only, are not necessarily to scale & may not accurately show the exact location of places marked on the maps. All distances & travel times described in this guide are approximate & may vary depending on route taken. Photographs: Photographs show places in the regions featured in this guide, but you may not see these locations on your holiday. We also use pictures to create a feel of an area & they may not necessarily represent the resort being described. Rooms shown in photographs are not necessarily the standard for the property being described. ABTA - The Travel Association: Thomas Cook Tour Operations Ltd is a member of ABTA with membership number V6896. ABTA & ABTA members help holidaymakers to get the most from their travel & assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct & the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London, W1T 3AH, Tel: 020 7637 2444 or look at our website: www.abta.com. Your Financial Protection: The Package Travel, Package Holidays & Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our guide/website & for your repatriation in the event of our insolvency. Where your booking includes a flight, we provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 1179. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad & will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. The price of your holiday includes the amount of £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices but will be shown separately on your confirmation invoice. Where you book a package holiday from our guide/website which does not include a flight, we provide security by way of a bond held by ABTA. Telephone Calls: To ensure we consistently deliver excellent customer service, telephone calls to our UK offices are recorded. Calls cost 10p per minute at all times from standard BT fixed lines (mobile & other providers' charges may vary). This guide was compiled & printed in September 2008. © 2008. All rights reserved. The entire contents of this guide are copyright & no part of this guide may be reproduced, stored on a retrieval system, or transmitted, in any form or by any means without the prior permission of Thomas Cook Tour Operations Limited, trading as Club 18-30. Designed & produced by Nexus H Ltd. www.nexush.com. Main Photography www.jocelynbainhogg.com.
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