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HOLIDAY INFORMATION/INSURANCE
appreciating that this may be upsetting for you, Cresta does expect you to behave in a reasonable manner towards our staff. Consequently, should any customer act in a threatening or intimidatory manner towards Cresta staff or appointed agents, we shall have no hesitation in taking appropriate legal measures. Resorts: In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start and end of season. If you would like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. Resort development: Some of the destinations in this brochure are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions, section Circumstances beyond our control' for more information. Local information: Please note that areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include for example the sea, beaches, roads and mountains. You are responsible for taking reasonable care for your own safety and the safety of your party. Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times. Smoking: Restrictive legislation against smoking in public places is becoming increasingly common in destinations worldwide. You may find your holiday resort operates enforced smoking restrictions in areas including, but not limited to, enclosed public areas such as bars, pubs and restaurants. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk Conditions in holiday resorts: If there is a specific problem affecting your accommodation, you should report this to the accommodation staff, and if necessary to our appointed representative/local agent, who will do their best to help sort things out. Insects ants, mosquitoes and cockroaches for example are common in hot countries. They are usually harmless, and they do not mean your accommodation is dirty or unhygienic, but obviously the sight of such creatures can be off-putting if you are not used to seeing them. If your hotel has an open restaurant, it may attract local birds, some of which might try to share your food though hotels do their best to discourage them. Though frustrating, this is a normal part of local life, and please don't encourage birds by feeding them. Please also refrain from feeding any other wildlife. Noise - Some resorts are within built-up areas or other places where noise is common. Noise may be audible from road traffic or aircraft (if you are near a flight path). Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer and customs (for example, festivals and religious celebrations), and is often part of the travel experience. Driving: Laws, licensing requirements and age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate.
Holiday Insurance
Take advantage of the special insurance negotiated on your behalf with AXA Insurance UK plc, Registered Office 5 Old Broad Street, London, EC2N 1AD. Registered in England No. 78950. AXA Insurance UK plc is authorised and regulated by the Financial Services Authority.
Policies we offer
We offer you a choice of two policies, Travel Insurance' or Classic Travel Insurance'. If your holiday price is £5,000 a person or more, or if you would like a higher level of cover, we recommend that you buy Classic Travel Insurance'. Classic Travel Insurance includes a range of help services. Also, for a small extra premium on either policy, you don't have to pay your excess if you make a claim.
Cover provided
Set out on this page is an outline of the cover that you get under each policy.
Important notice
We would draw your attention to the following important features of your policy. *Policy document: you should read the document carefully. It gives full details of what is and is not covered, and the conditions of cover. Cover will vary from policy to policy and from insurer to insurer. *Cooling-off period: if you have a justifiable reason for not being satisfied with the cover provided, you may return the policy within 10 days of issue for a refund of the premium, as long as you have not made a claim or travelled. The policy will be cancelled from its date of issue. *Health: your policy contains restrictions and conditions regarding existing medical problems, concerning the health of people travelling. *Conditions and exclusions: conditions and exclusions apply to individual sections of your policy, while general conditions and exclusions will apply to the whole of your policy. *Dangerous activities: if you are planning to take part in any activities or sports, please check that your policy covers you. *Property claims: these claims are settled based on the value of the property at the time you lose it and not on the cost of buying new items. Your policy will set out the claims procedure. *Limits: most sections of your policy have limits on the amount we will pay under that section. Some sections have specific inner limits (for example, valuables). Please check the outline of cover on this page and your policy to make sure the cover is suitable for your needs. *Excess: under most sections of your policy, you will have to pay an excess unless you have paid an excess waiver. This means that you will be responsible for paying the first part of each claim. *Reasonable care: you must take all reasonable care to protect yourself and your property as if you were not insured. *Complaints: we are keen to treat our customers fairly and honestly. 1 If you are unhappy about the way this insurance was sold to you or not satisfied with the handling of your claim, please contact: UK Insurance Department, PO Box 2, 17-18 Coningsby Road, Peterborough, PE3 8AB., Phone: 01733 417 444 2 If you are not satisfied with the response, please contact Head of Customer Care who acts on behalf of the Chief Executive at: AXA Insurance UK plc, Civic Drive, Ipswich, IP1 2AN, Phone : 01473 205926, Fax : 01473 205101, Email: customercare@axa-insurance.co.uk 3 If there is still a dispute, you have the right to contact: Financial Ombudsman Service, South Quay Plaza 2, 183 Marsh Wall, London, E14 9SR., Phone: 0845 080 1800, Fax: 020 79641001 This procedure does not affect your right to take legal action. *The law that applies to this contract: your policy is governed by English law, unless you have agreed otherwise with us. *Date recognition failure: your policy contains an exclusion for some losses arising from equipment failing to correctly recognise the calendar date. Claims: you must make all claims as soon as reasonably possible to: TC Claims Service, Travel Claims, Civic Drive, Ipswich IP1 2AN, Phone: 0870 850 8912
Premiums
*Travel insurance: is from £13.10 a person for up to three days. *Classic Travel insurance: is from £23.10 a person for up to three days. *The excess waiver is from £10 a person. *If you are 65 or over you will be charged an additional premium to those listed above. Please ask for more details. *These prices and cover may change. Please ask for the current price when you book. *North America & Caribbean United States of America, Alaska, Hawaii, Canada, The Caribbean Islands and The Bahamas. How to arrange this insurance If you want to take out this insurance, please let us or your travel agent know when you book. We or your travel agent will charge you for the insurance and send you details of the full terms & conditions. If you want a copy of the policy before you buy it, please ask for a copy. SECTION Cancellation Curtailment (cutting short) Emergency medical and other expenses Continuation of treatment: £250 Hospital benefit Personal accident CLASSIC TRAVEL INSURANCE POLICY Up to £10,000 Up to £10,000 Up to £10,000,000 Funeral expenses abroad £2,500 Continuation of treatment:£250 £30 a day up to £600 £50 a day for families Death £15,000 Permanent disability £30,000 Under 16 - death £ 2,000 Up to £1,600 Valuables limit £400 in all Single article limit £325 Delayed luggage up to £250 Passport up to £500 Up to £500 Up to £300 for cash claims Up to £2,000,000 Up to £200 / £10,000 Up to £1,000 £100 a day up to £1,000 £100 a day up to £1,000 Up to £1,500 £30 a day up to £150 Up to £300 TRAVEL INSURANCE POLICY Up to £5,000 £10 deposits Up to £5,000 Up to £2,000,000 Funeral expenses abroad: £1,000 £20 a day up to £300 £40 a day for families Death £10,000 Permanent disability £10,000 Under 16 - £2,000 Up to £1,000 Valuables limit £300 in all Single article limit £250 Delayed luggage up to £150 Passport up to £500 Up to £250 Up to £150 for cash claims Up to £2,000,000 Up to £120 / £5,000 £50 excess Up to £500 Not applicable Not applicable Not applicable Not applicable Not applicable EXCESS* £50 excess / £50 excess £50 excess
General Information
Data Protection
To comply with the Data Protection Act we would like to advise you that in order to provide you with the products or services you require, the personal information you supply to us will be passed to relevant trusted partners or suppliers. This may involve sending your details to countries that do not have an equal level of privacy legislation to that in the UK. Your details may also be used for improving our customer service, analysis and occasionally, for the prevention of crime. We may also occasionally contact you by post or telephone to update you about great offers, products and services from Thomas Cook group companies and carefully selected third parties. Should you not wish to receive such information, please advise one of our sales consultants."
No excess No excess
ABTA - The Travel Association
Cresta is a member of ABTA with membership number V2185. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street London W1T 3AH Tel: 020 7637 2444 or look at our website: www.abta.com.
Luggage, personal possessions and passport
£50 excess
Your Financial Protection
When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organisers Licence number 0606. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. The price of your holiday includes the amount of £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices but will be shown separately on your confirmation invoice. Where you book a package holiday from our brochure/website which does not include a flight, we provide security by way of a bond held by ABTA. If you book arrangements other than a package holiday or a flight from us, the financial protection above does not apply.
Personal money and documents Personal Liability Delayed departure Missed departure Mugging Benefit Hijack Failure of Carrier Loss of hotel facilities Assistance to or from departurepoint in the United Kingdom Home Call Service Extended kennel or cattery fees Legal Expenses
£50 excess No excess No excess / No excess No excess No excess No excess No excess No excess
Up to £150 Up to £250 Up to £50,000
Not applicable Not applicable Up to £10,000
No excess No excess No excess
Telephone calls
To ensure we consistently deliver excellent customer service, telephone calls to Thomas Cook's UK offices are recorded.
*which applies to each claim for each incident for each insured person. Important note: the premiums, cover provided, medical emergency service and insurance company that we use may change. Please ask for the current details when you book. This insurance provides cover for holidays costing up to £10.000 per person. If the price of your holiday is over this amount per person, please call us for a quote to top up the rates listed.
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