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EUROTUNNEL
10. WHAT HAPPENS TO COMPLAINTS Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special scheme arranged by the ABTA, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com. 11. OUR LIABILITY TO YOU i) If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or is the result of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. ii) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. iii) The amount of compensation to which you are entitled will be limited by The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and The Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury or loss of or damage to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these conventions. You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices (Driveline Europe Ltd, 5 Brewers Yard, Ivel Road, Shefford, Beds SG17 5GY). Under EU law, you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 8. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk 12 PROMPT ASSISTANCE IN RESORT If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. 13. CONDITIONS OF CARRIAGE This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the carriers mentioned herein or any carrier whose services are used in the course of your travel arrangements. GENERAL INFORMATION & TERMS & CONDITIONS FLIGHT INCLUSIVE TRAVEL Please refer to www.greatgetaways.co.uk for full details of our terms & conditions with regards to air inclusive packages' and flight only arrangements. STAR RATINGS The star ratings given in this brochure are those awarded by local authorities and do not reflect UK ratings or our own ratings. As star ratings differ from country to country, properties in one country should not be compared to those in another country with the same star rating as standards and facilities may differ. LATE BOOKINGS We require full payment in advance prior to making such requests, as you will be bound by our full terms and conditions should the request(s) be successful. If we are unsuccessful in confirming your holiday, we will refund you in full immediately. FOREIGN OFFICE TRAVEL ADVICE The Foreign & Commonwealth Travel Advice Unit may publish information about your destination on BBC2 Ceefax or on the internet www.fco.gov.uk. Alternatively, the FCO can be contacted on 020 7008 1500. PASSPORTS & VISAS For the destinations featured in our brochures, a 10-year British passport is required for travel for all passengers, including infants and children. The name in the passport must match the name on your ticket where provided. It is recommended that your passport is valid for at least 6 months beyond your planned return date. If you are not a British citizen, you should contact your Embassy for information and advice on the passport and visa requirements of the countries you propose to visit. It is your responsibility to ensure you have a valid passport and visa for your holiday. We also cannot accept liability or consider refunds for clients who cannot travel because of incomplete or incorrect documentation. HOTEL FACILITIES Some hotel facilities may incur extra local charges. These could include, amongst others, sports and sport/gym equipment, health treatments, minibars, satellite/pay TV and parking. There is also a possibility that satellite/cable TV services may not feature channels in English. NO SMOKING Most of the carriers featured in our air city breaks brochure operate non-smoking flights. SPECIAL REQUESTS We will be happy pass on your request, but we cannot guarantee it. SINGLE TRAVELLERS AND UNDER OCCUPANCY Those of you who are single travellers or who wish to occupy accommodation with fewer people than the number shown on the price panel may feel that the cost per person of your holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person, including transportation and other elements. Therefore, the per person price for a lone traveller includes the entire room cost. This applies both to single rooms in hotels and self-catering units where, for example three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive. CAR HIRE Where car rental is included in the price, you will be provided with a 4 seater (group A) car with unlimited mileage but excluding any local taxes. If car hire is included, it should be collected from the station on arrival and returned to same station prior to the expiry of the rental agreement period. We have only used reputable car rental companies who will ask you to agree and sign their standard contract on arrival.We act merely as an agent for them. We have endeavoured to outline what is and is not included in the price but all car rental companies have their own terms and conditions and you are advised to study them prior to taking delivery of the car. Fuel is not included in the holiday cost. Cars will be covered under local insurance and the equipment contained therein will be as per local specification. You must be aware the insurance cover may be deemed invalid if the driver is found to be under the influence of drugs or alcohol. Prior to giving you the keys, the car rental company will require your credit card details as surety against failure to return the vehicle undamaged and with the equivalent amount of fuel as when you collected it (unless specified otherwise). INSURANCE It is strongly recommended that all passengers, including children and infants, have adequate travel insurance. Don't forget to take out adequate car and breakdown insurance if you are taking your own car overseas. YOUR HEALTH For up-to-date health advice, please refer to the Department of Health leaflet entitled Health Advice for Travellers' available from the Department of Health, Post Office or your GP You can also obtain an E111 form from the Post . Office that entitles you to emergency medical care whilst staying in other EU countries. DATA PROTECTION POLICY Driveline will always endeavour to ensure that your personal data is secure, accurate and up to date. This information includes contact, registration and payment details and essential information to ensure your holiday is managed efficiently. You have a right to ask us at any time not to contact you by way of direct marketing. If you no longer wish to receive information about Driveline products - please write to The Marketing Department, at Driveline Europe Ltd, 5 Brewers Yard, Ivel Road, Shefford, Beds SG17 5GY Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request. DRIVELINE DOES NOT SELL OR RENT YOUR PERSONAL DATA TO THIRD PARTIES If you have contacted us as a result of a third party promotional activity, your details may be passed onto the company/organisation who are jointly responsible for the promotion - unless you inform us that you do not wish this to occur. REGISTERED OFFICE: Driveline Europe Ltd, East House, 109 South Worple Way, London. SW14 8TN. Regd. No. 2554477 VAT No. 540 3396 60. Guide Pricing: We have used from' guide prices in both the brochure and guide price insert to guide your selection of hotel/transport. You can obtain a full quotation at best prices available by visiting our web site or calling 0871 222 1175. Our full current published prices appear as a pdf in the download brochure' section of the website. Guide prices created 10 Nov 2007. Guide prices are from prices' in £s per person based on low season mid week travel at off peak travel times in standard class on selected dates. Self drive prices are based on 4 people sharing a car and 2 twin/double rooms. A supplement applies when less than 4 sharing a car, i.e. car & two. Rail prices are based on 2 travelling together sharing a twin/double room. During the following and other selected periods prices are on request - Christmas, New Year, Valentines, Easter, Half Term/Bank Holidays (local and UK), trade fair/sport events etc. If off-peak fares are unavailable you will be offered the next best fare at a supplement. All prices are on request subject to availability. For travel out and/or back Fri-Sun a supplement will apply (for example Eurostar from £30pp). Hotel supplements and minimum stays may apply at selected hotels on selected dates including weekends and during the peak periods listed above. 3rd night free offers are available at selected times based on two sharing. All special offers are based on limited/fixed allocation, first come, first served basis, when its gone its gone. Breakfast may be payable locally on some free night stays. Local tourist taxes may be payable locally. Single supplements and child prices apply and are available on request. Special offers in this brochure cannot be combined with any other special offers we promote. We reserve the right to change or withdraw prices & offers without prior notice at any time. Self drive breaks include a cross channel ticket for 5 days. Supplements will apply to extend your stay to over 5 days. Peak fare supplements apply at selected times. Content: All descriptions to our knowledge and any reference to key events are correct at the time of print, we recommend that you research specific times for these events and make sure they are still valid when you are planning to travel. Kids Stay Free Disneyland Resort Paris: Disneyland® Resort Paris: Child (3-11 years at time of stay) prices are valid when sharing a room with one or more full paying adult, maximum of 4 people per room. Infants 0-2 years are free in all Disney® hotels. Kids Under 7 Stay and Play FREE offer: valid until March 2009 all children under 7 years sharing a room with one or more adult will be offered free hotel accommodation and free entrance to both Disney® Parks only. Proof of ages will be required at check in.
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