Page Text Content
Booking Information
1. Making your booking
To confirm a booking, the lead passenger must complete and sign our booking form agreeing to be bound by our Booking Conditions. He/she must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By signing the Booking Form, the lead passenger confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. He/she must also arrange for all party members or their parent or guardian where the party member is under 18 to complete and sign our personal details form confirming they agree to be bound by our Booking Conditions. The lead passenger is responsible for making all payments due to us as set out in more detail in clause 2 below. The lead passenger must be at least 24 when the booking is made. Once we have received the lead passenger's signed Booking Form and all appropriate payments, we will, subject to availability, confirm your booking by issuing a confirmation invoice. This invoice will be sent to the lead passenger. Our contract is with the lead passenger. Please check your invoice carefully as soon as the lead passenger receives it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but the lead passenger must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why the lead passenger did not tell us about it within these time limits.
3. Special requests and medical problems / disabilities
If you have a special request, the lead passenger should inform us of it in writing at the time of booking. We will advise the relevant supplier of your requirements, but we cannot guarantee that such requests will be met unless we have specifically confirmed this. For your own protection, the lead passenger should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as standard bookings subject to the above provisions on special requests. If any party member has any medical problem or disability which may affect your holiday, the lead passenger must tell us before he/she confirms your booking so that we can advise as to the suitability of the chosen arrangements. In any event, the lead passenger must give us full details in writing at the time of booking. You must also notify us of any changes or deterioration in the disability or medical condition or development of any disability or medical condition after booking. In view of the nature of the holidays featured in this brochure, we regret we must reserve the right to decline any booking or cancel (in the event of the development, deterioration or change of any disability or medical condition occurring after confirmation) whenever we reasonably feel unable to accommodate the needs or restrictions of any particular client or where, in our reasonable opinion, the medical condition or disability of the client concerned is likely to have a significant adverse effect on other clients taking the same holiday. We further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and/or promptly notified of any development, change or deterioration occurring after booking. On occasions, the decision for us to cancel may be made at the time the person concerned joins the tour as it may only be apparent at this stage that their disability or medical condition cannot be accommodated. Any client affected by a disability or medical condition must ensure they have notified this to their travel insurers and that their travel insurance will cover it. As it is a condition of booking that all clients have adequate and appropriate travel insurance, we are entitled to insist on evidence that the disability or medical condition is covered.
Policy details should be read carefully and taken on holiday with you. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
5. Passports, visas, permits, certificates and health
All members of the party must be in possession of a valid passport and all visas, permits and certificates, including medical certificates required for the whole of the holiday booked. It is your responsibility to obtain these unless you are expressly advised otherwise by us. All information and advice given by us on visas, vaccinations, climate, clothing, baggage, special equipment etc. is given in good faith. The lead passenger must ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. A full British passport presently takes approximately 4 weeks to obtain. We require details of the passports held by all party members no later than 6 weeks prior to departure. The UK Passport Service has to confirm your identity before issuing a first passport and since October 2006 asks applicants to attend an interview in order to do this. If any member of the party does not have a passport or will need to renew it prior to departure, they are recommended to apply at least 3 months in advance. Requirements may change and you must check the up to date position in good time before departure with the Embassy or consulate of the country(ies) you are travelling through and to. Information on health is contained in the Department of Health leaflet T7.1 (Health Advice for Travellers) available from the Department of Health on 0870 1555 455 or via its website www.dh.gov.uk and most Post Offices. For holidays in the EEA all members of the party should obtain an EHIC (European Health Insurance Card) prior to departure. Health requirements and recommendations may change and you must check the up to date position with your GP or travel clinic in good time before departure.
2. Payment
The applicable deposit (as set out in Table A below) per person must be paid at the time of booking and sent with the completed and signed Booking Form. If you wish to purchase the insurance policy we offer, all applicable premiums must also be paid at the time of booking. Please see clause 4 below on the subject of insurance. The final balance of the price is due no later than the date set out in Table A below. If a booking is made after this date then the full amount is payable at the time of booking. Table A On booking £100 per person or 10% of the tour cost as a deposit (whichever is the greater) plus insurance premium if applicable. On some tours we may request a higher deposit to cover nonrefundable elements of the tour payable by us to our suppliers on booking. Eight weeks before departure Balance of the price plus/less any amendments made.
6. Minimum Numbers
Some of the holidays featured in this brochure require a minimum number of participants before we can operate them. The applicable minimum number depends on various factors and varies from tour to tour. We promise to advise you no later than 6 weeks prior to departure if we have to cancel your holiday due to lack of numbers. Clause 5 of our booking conditions will then apply.
4. Insurance
The lead passenger is responsible for ensuring all members of the party have adequate insurance. The insurance must as a minimum cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses, which might arise as a result of loss, damage, injury, delay or inconvenience. This policy must include a minimum cover of £5,000,000 for medical and repatriation expenses. A summary of the policy we offer is included in our brochure. Insurance premiums must be paid as soon as possible as cover will not be effective until all applicable premiums are paid in full.
7. Variation of Conditions
No variation of these Conditions may be made unless this is done in writing by one of our directors.
SEE US ON THE WEB AT
familiesworldwide.co.uk
87
|
Save it »
inbro