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prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection. (3) Information (such as health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and sensitive personal data to us in circumstances where we need to act on your behalf or in the interest of passengers or in an emergency. If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking. Direct Marketing Material (1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to ecommunications when you make a booking. (2) You may indicate your preference regarding receiving third party direct marketing material. (3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below. Your Rights (1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies. (2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our "unsubscribe email" or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way. (3) For a list of our group companies or brands, please send us your request. Please write to TUI UK Limited, Legal Department, TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL. Foreign Controls Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country. Use Of Tools/"Cookies" And Links To Other Websites If our contact and dealing with you is via our website(s), we may use HTTP cookies. These cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so. We may use information we hold and cookies to identify your individual website behaviour, searches, preferences, facilitate your activities on our website(s) and provide you with services and offers. For example... If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another. We collect information relating to customer use, trends and patterns and use cookies and software tools to capture, measure and analyse site usage and related information. If you also receive our email marketing, we will tailor the information we send you unless you tell us not to. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation. When you are on our website, we may interact with you and/or provide you with personalised information. We do this by using cookies to identify your individual website behaviour which allows us to provide you with more relevant personalised promotions. When you are online but off our site, to help us deliver advertising effectively and avoid repeating adverts, we employ cookies. These cookies allow us to provide advertising off site which is more relevant to a user's interests. The information that we collect and share is anonymous and not personally identifiable. It does not contain a user's name, address, telephone number or email address. Our website(s) may use a variety HTTP cookies. To help you understand more about, control and/or delete cookies... (1) Pinsent Masons law firm: www.aboutcookies.org (2) Internet Advertising Bureau: www.youronlinechoices.com/uk (3) Adobe: www.macromedia.com/support/documentation/en/flashplayer/help/ settings_manager07.html (4) Google Analytics: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html By using our website(s), you consent to our use of cookies as set out above.Our website(s) may contain links to other sites not controlled by us. It is your responsibility to check the status of these sites. Monitoring To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may monitor and/or record: (1) telephone calls, (2) activities using CCTV in and around our premises, and (3) transactions and activities at all points of contact. All recordings are and shall remain our sole property. Security Statement We have taken all reasonable steps and have in place appropriate security measures to protect your information. Changes to this Policy Any changes to this Policy will be either posted on our website, brochure and/or made available on request. Privacy Policy version - March 2011. Data Notices Customer Data: To provide your holiday and ensure that it runs smoothly, we (and your travel agent, if you use one) need to use information such as your name and address, special needs, dietary requirements, etc. Please be informed that we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies; we may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. When you make this booking, you consent to this information being passed to the relevant people. Information held by your travel agent is subject to that company's own data protection policy. Caricom API Data: Please note that some or all of the Caricom states listed below have entered into an agreement with the USA whereby advance passenger data, required by and provided to Caricom states for border security purposes, will be passed to the USA Department for Homeland Security for processing on behalf of those Caricom states listed as follows: Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Surinam, Trinidad and Tobago, Turks and Caicos Islands. Collectively members or associate members of `Caricom'. The UK Information Commissioner's Office has accepted that this will not breach the Data Protection Act but that we are required to bring this to your attention. US Secure Flight Data: The Transportation Security Administration (TSA) requires you to provide your full name, date of birth ,and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov. Day-before Check-in At Gatwick, Manchester and Birmingham, you can check in at the airport from 12pm to 10pm the day before you travel, subject to availability. All members of your group need to check-in together. This is to meet the Department For Transport's security requirements. You'll need everyone's tickets, passports and luggage. Day-before Check-in is free if you're flying with Thomson Airways from Gatwick and Manchester and you don't need to book. At Birmingham, you'll need to book this service and there may be a charge. If you're travelling to a destination that has additional security at check-in, we won't be able to issue your boarding cards. You can still check in your luggage but you'll need to return to check-in the following morning to pick up your boarding cards. Delays Depending on airport facilities, we provide light refreshments for a delay of 2 to 4 hours, a meal - or vouchers for a meal - for 4 to 8 hours, overnight accommodation for delays of 8 to 12 hours if it's necessary and possible. If a delay is longer than 5 hours, you can cancel your flight and we'll refund the flight part of your holiday. We'll only refund the whole cost of your holiday if we change or cancel your holiday. We set out exactly what this means in Our Agreement With You. See Insurance for more details. Deposits If you're staying in an apartment or villa, you may be asked to pay a deposit in local currency when you arrive. Deposits cover all, or part of, the replacement costs for things being lost, broken or damaged. It's also to take care of any unusual cleaning charges. You'll get it back when you leave if there's no damage, or with an amount deducted if necessary. The property needs to be inspected before you leave. In some cases, your deposit will be returned to you by post. Unfortunately we can't accept responsibility for any disputes which may arise, although we'll try to help you to resolve them. You'll find details of the amount and type of deposit for each property on our website, or you can call us. DreamWorks Animation The photography of the characters shown is just meant to be a representation. The characters may differ in individual Kids' Clubs. We reserve the right to change or remove the designs without prior notification. The designs are based on How to Train Your DragonTM© 2010 DreamWorks Animation L.L.C. , Kung Fu PandaTM© 2010 DreamWorks Animation L.L.C., MadagascarTM© 2010 DreamWorks Animation L.L.C., ShrekTM© DreamWorks Animation L.L.C. , MegamindTM© 2010 DreamWorks Animation L.L.C. Dress Code Men may need to wear long trousers, shirts with sleeves, and shoes for dinner in most hotels and apartments. See Gala Meals for more details.
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Early Check-in See Day-before Check-in. Escape The Escape crew will make sure there's a mix of supervised daytime and evening activities for 12 to 15-year-olds. You may need to pay a bit more for any additional activities and excursions when you get there. Extra Charges The key aspects of your holiday will be included in the price when you book - see Prices for details. But it's important to point out you may have to pay extra for some things when you get there. For example, you might want to book an excursion, use the safety deposit box in your room or enjoy something from the minibar. You may also need to pay extra for things like sports, beauty treatments and classes. If we're aware you'll need to pay extra for a particular activity or facility, we'll show you by adding an asterisk after the item.
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Family Rooms These are generally for two adults and two children. They're available in selected accommodation but when hotels are fully occupied, family rooms may be limited. Bear in mind, family- and 4-bedded rooms might not be larger than standard rooms. Flight Times Actual flight times are on your tickets. They are local times based on the 24-hour system. We can't guarantee the flight times in our brochure, on our website or on your booking confirmation won't change, so please always check your tickets. Flying With Children Infants less than 14 days old are not allowed to travel. Any child over 14 days and under two years old on the date of their return travel is classed as an infant. Infants must sit on an adult's lap and wear an extension seatbelt. If your child reaches their 2nd birthday while you're away you'll need to allow for this when you book. All children aged two and above must have their own seats on the plane. If you've paid for an additional seat for your infant, you can use your own car seat as long as it has a single release harness. It needs to be facing forward on the aircraft seat, designed to be secured by lap belt alone, and must conform to EU safety standards. You'll also need the instruction leaflet to show the cabin crew if they need it. The seat mustn't be more than 16 inches or 40cm wide. You can't use carrycots and deluxe child car seats, as they won't fit. The use of car seats will be at your airline's discretion. Airlines registered outside the UK may have their own rules. Call Thomson Airways for information on approved car seats. You'll find the number at the end of this guide. Free Kids' Places These are only available in selected accommodation, and only where the child is sharing a room, apartment or villa with two full-fare-paying adults. They are available for children up to 12 years inclusive for hotels and up to 16 years inclusive for self-catering - unless we say otherwise in the property details. You'll need to pay a deposit but we refund this when you pay for your holiday in full. Our free places don't include flexible dining, meal supplements, insurance, inflight meals or any other extras. Plus, you need to pay aviation insurance, the security charge and Air Passenger Duty, plus the `Select Your Seat' option for the child if you need this. If you change your booking, free child places on your new booking will depend on availability. If your first child goes free, your second child still pays the second child price. See Special Offers.
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Gala Meals Many hotels and apartments host gala meals over the Christmas and New Year period. You'll see if it's included by checking the individual property descriptions. Gold Medals If you see one of these on a property description, it means it's a customer favourite. Each year, we award Gold Medals to hotels that score highly in our Customer Satisfaction Questionnaires. Group Offers You may quality for discounts if there are 10 or more in your party for short and mid haul destinations 20 or more in your party in summer, or 15 or more in winter for long haul When you're about to book, ask your Holiday Advisor to contact our Groups Department. Or call our Groups booking line yourself - you'll find the number at the end of this guide. Calls cost 10p per minute plus network extras. Groups of over 35 can ask for their own transport to and from the airport - at no extra charge. Groups of more than 20 can have a special service from a representative at the accommodation, a private get-together and greeting on the first day, and discounts on resort excursions. Of course, group discounts are subject to availability and we may withdraw them at any time. We base discounts on how many are travelling and everyone needs to travel on the same date. Their holidays must be for the same length and to the same accommodation. If it's more convenient for them, we can sometimes make arrangements for large groups to leave from different airports. They may not be available in conjunction with any other offers. Cancellations within your group may mean a drop in your discount, and they'll need to pay our standard cancellation charges.
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In-flight Entertainment We have in-flight entertainment on a number of Thomson Airways flights, except on our 737-300 planes. For more details, contact Thomson Airways -you'll find their details at the end of this guide. Insurance You'll need to take out a suitable insurance policy for you and anyone travelling with you. This includes infants and children. We'll tell you about our insurance policy when you book. If you choose not to take out our insurance, you'll need to tell us who you're insured with. We'll need the company details and your policy number before you travel. We can't accept responsibility for any loss that you or anyone travelling on your booking suffers if the individual isn't adequately insured. As with all insurance policies, terms and conditions apply, so you need to make sure you've got the right policy for you. See Delays for more details. If you're travelling to the European Economic Area you'll also need a European Health Insurance Card. You can apply at www.ehic.org.uk. You'll need to have both this card and adequate travel insurance. Interconnecting Rooms These are two rooms with a lockable connecting door between them. They're available at selected accommodation for a small supplement. If you want to book, interconnecting rooms, you'll need to book and pay for two of these rooms.
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Junior Suites When we advertise a Junior Suite, it means you'll get a bedroom with a sitting area and a bath or shower room.
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Kids' Clubs No matter which kids' club you're looking at, there are things to bear in mind. Children who are ill won't be accepted Staff aren't authorised to administer medication or change nappies, so you'll need to return to the club to do this if necessary Staff may provide snacks and drinks during the day but you'll need to bring along a packed lunch for your child
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