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Booking conditions
Your Contract is with James Villa Holidays Ltd
Your holiday price
make a charge for the service.
Your holiday contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 21 years old to make a booking with us. Your contract with James Villa Holidays Ltd is made once one of the following steps have been completed: 1. A conrmation invoice has been issued to you. 2. When a booking is made within 10 weeks of departure on holiday, direct by telephone and paid by debit/credit card and we give you verbal conrmation. 3. Where we have to specically request ight seats or other services in order to conrm your booking. 4. If the booking is made on our website and you opt to pay at the time of booking, the time of the rst payment. Your contract with us will be governed by English Law and is subject to the jurisdiction of the English Courts at all times.
Your nancial protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 2730. If you book arrangements other than a package holiday from this brochure, your monies are protected by way of a bond held by the Association of British Travel Agents under membership number W3940. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct.
Paying for your holiday
You must pay a deposit of £100 per person when you book (excluding infants under 2 years on the date of their return ight) and 30% deposit for holidays to France, together with all applicable insurance premiums if required. If the booking is for accommodation only the deposit is 25% of the price of the villa. When a booking includes no frills or scheduled airline ights, a deposit covering the full cost of these ights plus 25% of the accommodation price is required. The balance of your holiday price must be paid at least ten weeks before departure. Cheques can only be accepted if received more than eleven weeks before departure. If you fail to pay in full ten weeks before departure your holiday will be cancelled and you will lose your deposit and any insurance premiums you have paid. If you book within ten weeks prior to departure this will be classed as a late booking and we must receive full payment by debit or credit card before we can conrm your booking. When you pay for your holiday by credit/charge card, we reserve the right to levy a 1.5% handling charge for each payment made by these means (no charge for Maestro/ Delta transactions). Tickets will not be issued until your holiday has been paid for.
We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your booking is conrmed. We may also change the price of ight insurance, and the air travel security levy which tour operators and airlines have to charge. Please contact us to obtain the latest prices for holidays, ight insurance and the air travel security levy. Once you have booked your holiday, the price of any ight supplements will not change. The price of your travel arrangements is subject to surcharges for increases in: (i) transportation costs (e.g. fuel, scheduled airfare and any other airline surcharges which we are obliged to pay or collect), (ii) dues, taxes or fees chargeable for services (e.g. landing taxes and embarkation/ disembarkation fees); and (iii) the exchange rates applied to the particular package. Any benets derived from decreases in these costs will be passed on to you. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. No price increases will be made within 30 days of departure. In either case there will be an administration charge of £1 per person. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on you nal invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in the section entitled If we change or cancel your holiday , to accept an offer of alternative travel arrangements from us if we are able to do so and compensation if appropriate.
Conrmation
Please check your conrmation invoice, tickets, nal itinerary and all other documents you receive from us, immediately on receipt. You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have conrmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.
If you change your booking
If, after our conrmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. If one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking, and you inform us in writing at least 14 days before departure, we will help you to make any other changes. The Party Leader must sign the letter, and we charge a £20.00 administration fee per person, as well as any charges imposed on us by hoteliers, airlines and other service providers. If you make a number of changes to the same booking, we will only make a reasonable overall charge. Except for
Breakage deposit and tickets on departure
A non-refundable charge of £4 per person will be added to your invoice. This is to cover accidental damage that may occur in you villa during your holiday, up to the value of £100.00 per person. (Except some Tuscany, Ibiza and Florida accommodation, where a refundable deposit will be payable locally and Barbados where a refundable deposit is payable prior to departure). Please note that wilful and negligent behaviour is not covered by this charge, and should this occur you may be asked to cover the cost of damage locally. If a booking is made within 21 days of departure of the holiday and that booking includes ights, it may be necessary for us to arrange for the tickets to be delivered to you at the UK airport. If we have to do this we will
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