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| James Villa Holidays — James Villas Holidays Edition 2 2008 |
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 | Booking conditions contd…(1 more) |
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item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return to the UK. The charge will be covered by your breakage fee in the event of accidental damage only. Please note that single sex parties or groups of young adults (under 21) may only be accepted at selected villas.
Special requests
If you have a special request that does not form part of the arrangements described on the website or in our brochure please inform us in writing. We will do our best to comply but cannot guarantee to do so and it will not form part of our contracted obligations. We regret that we are unable to advise prior to departure if special requests cannot be met. Requests for wheelchair assistance at airport, in-ight meals or specic seating on an aircraft should be made at the time of booking. Special requests made after your booking date must be conrmed in writing within seven days of the request. We will make every effort to accommodate your request and inform the relevant airline or supplier concerned. However we cannot guarantee that special requests will be provided and recommend that you repeat your request to the airline or relevant supplier at the appropriate time.
Important Note section within Insurance Terms & Conditions, b) if you or any member of your party is at fault, c) if the fault is of someone else not connected with providing the services which make up the holiday which we have conrmed to you, d) any unusual or unexpected circumstances beyond our control which we could not have avoided even if we had used all possible care, e) any event which we or the supplier could not help or prevent. In respect of travel by air, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. A copy of the international conventions can be obtained from our ofce.
Local activities
James Villa Holidays does not act as an agent for any supplier/owner of any activities/excursions advertised or booked in resort. Therefore if you utilise any services locally your contract will be with the local supplier/owner and not James Villa Holidays and we will not be liable for any complaints, claims loss or damages in relation to these activities/excursions.
Additional help
Holiday insurance
Adequate insurance is essential. Your booking may not be accepted until insurance arrangements have been made. Premiums may automatically be added to your booking unless you specify the details of your alternative insurance. You may wish to arrange an alternative cover, however we highly recommend that any alternative insurance purchased must have a 24-hour emergency telephone service. We will request these details at time of booking.
If you or one of your party suffers personal injury, illness or death during the holiday through no fault of your own, we will, at our discretion, give you general and / or nancial assistance. We may do this even though the damage may not be the result of one of our holiday services. We will only give you this assistance if you request it within 90 days of the event happening. The nancial assistance is limited to £5,000 per booking. If your claim is successful or if you are insured for these costs, you must repay any nancial assistance we give you as soon as you recover it.
If you have a complaint
Our liability to you
We accept responsibility for ensuring that your travel arrangements which you book with us are supplied as described on the website or in our brochure. If any part of your travel arrangements are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the costs of your holiday travel arrangements. We accept responsibility for death, injury or illness caused by the negligent acts and/ or omissions of our employees or agents, our suppliers and subcontractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law. However we will not accept responsibility for any of the following circumstances a) events listed in the
If you have cause for complaint whilst on holiday or travelling to your destination, this must be brought to the attention of a James Villa Holidays representative or relavant supplier immediately so that action can be taken at the time to rectify the problem. Should the representative/ local agent/ supplier or villa management company be unable to resolve the matter, details of the complaint must be notied to James Villa Holidays in writing within 28 days of the end of your holiday. Any claims received outside this period or these not reported on holiday cannot be considered as if you do not tell us about your complaint promptly, it may prove difcult to investigate or rectify your complaint.
Complaint arbitration scheme
In connection with our membership of ABTA, we can offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com/heretohelp.shtml The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive
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