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method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be recieved by the Charatered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com
adults and children when entering the US under the Visa Waiver programme. Passports issued on or after 26 October 2006, must also include an integrated circuit chip capable of storing biographic information from the data page, a digitised photograph and other biometric information. If your passport is issued on or after this date and does not have this information, or you have a criminal record you WILL require a visa. Passport reminder: only full ten-year passports with a recommended six months validity on your return travel date are valid for travel overseas and children now require their own passports. If you need to obtain a new passport, this will normally take two weeks by post. Should you require further information please contact the passport ofce on 0870 5210410 or visit their website at www.ukpa.gov.uk We, or the airline, ferry or train operator, will refuse travel if you do not have a valid passport, visa and entry permit. We are not obliged to help you if you are refused travel. Your passport and travel documents must be intact: you may not be able to travel if they are damaged or have been tampered with. Passport, visa and health requirements are subject to change and it is your responsibility to check the up-to-date position in good time before departure.
may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of disabilities, or dietary/ religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making your booking, you consent to this information being passed on to the relevant persons). Your data controller is: James Villa Holidays Ltd
Promotional offers Brochure validity
From time to time James Villa Holidays may promote special offers. Offers cannot be used in conjunction with another offer running at the same time. This brochure was published in December 2007 and prices contained within it are valid from 26 December 2007. Details and prices are valid until publication of any revised edition.
Behaviour
Data protection policy
At all times during your holiday, you are expected to have consideration for your fellow passengers and other third parties. If in the opinion of ourselves, any airline pilot, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour, such as the cost of diverting the aircraft. Disruption on board an aircraft is a criminal offence, and you may be prosecuted.
In order to process your booking and to ensure that
your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/ dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your arrangements such as airlines, villa management companies/villa owners, transport companies etc. The information
Passports, visas and health requirements
It is your responsibility to ensure you have a valid passport and visa (if applicable). The information given here is a guide only for British citizens whose passports were issued within the UK. Clients should check with the passport ofce if in any doubt. Anyone who is not a British citizen (this includes citizens of British overseas territories, citizens who hold their citizenship by virtue of a connection with Gibraltar, British subjects who have a right of abode and EC and other nationals) should consult the embassy of the country of destination and the Home Ofce immigration department to check whether they require any special documentation for the countries they are visiting or for return to the UK. All British Citizens travelling to the USA must have a machine readable passport. This applies to both
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