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Essential information
The following information will help you nd out about all aspects of your James Villa Holiday from services within the accommodation to exchange rates.
Car hire
Air conditioning/heating
When accommodation is equipped with air-conditioning, this will be detailed accordingly. A charge will be payable locally when stated. Please note that the majority of our properties are not equipped with any form of heating facilities. However, if you require any further information regarding this matter please do not hesitate to contact our travel advisers.
Aircraft noise
Please note that in certain resorts, in particular those closest to the airport, it is not uncommon to experience aircraft noise. This may be more noticeable during peak season due to the increase of ights. Should you require further information please contact our travel advisers.
Airport taxes and visas
Barbados: A departure tax is payable at the airline check-in desk by all passengers over the age of 12 years leaving the island (exempt for stays under 24 hours). The amount is Bds$60/ US$27.50 per person, payable by cash only. No credit cards. Turkey: All visitors must purchase a £10 visa on entry into Turkey, English £10 or £20 notes must be used but no change is given. Please note: Scottish and Irish notes will not be accepted. Croatia: A Government Tourist Tax is applicable for adults and children aged over 12. This tax for adults is ¬1 per day and children aged 12-18 ¬0.50 per day. This tax will be collected by our local agent during your stay. (Amount is correct at time of going to print). For Florida please see Passport section.
Generally, cars are collected at the airport on arrival and returned at the end of your holiday. The car hire prices quoted are for one weeks rental and generally include unlimited mileage, C.D.W and all local taxes. Some car rental companies may offer additional insurance cover which is optional and payable locally. You will be required to provide a credit card to cover any petrol supplied and to cover any excess on the car insurance. All car rentals are based on a 24-hour period from the time that you collect your car. Any late return will be charged locally. Please check carefully that your rental period coincides with your requirements and ight times. Please note that a charge may also be incurred for late night collections depending on the car hire companys ofce hours. For your own safety and convenience we recommend you book a larger car rather than a smaller car for your holiday to allow for luggage space. Roof-racks can be requested for certain car types, and are payable locally, however, you are responsible for providing bungee straps. Please note, when taking surng equipment, roof-racks must be requested at the time of booking, as surfboards cannot be carried within the car itself. All clients intending to drive will need to produce a full British driving licence which has been held for at least one year, however certain locations/ car types require a minimum two years. Some car hire companies may also impose a local charge for additional/young drivers (under 25 years old). Child seats can be tted to the majority of hire cars that we offer and must be requested at the time of booking (please indicate the age of your child at this time), and are payable locally. All car categories are subject to availability. In the event of a specic car type not being provided by the car hire company an alternative vehicle of the same category or higher may be provided. If you specically require a particular make/model of car, this can be requested at the time of booking but cannot be guaranteed.
Flights
From time to time unforeseen circumstances such as bad weather or mechanical failure can cause delays. We would also like to advise our clients that under EC law, ight suppliers are able to change timings, for more details please refer to our booking conditions. Infants under 2 years are able to sit on the adults lap for a nominal fee but a seat can be booked at normal rates for children over 2 years. The carriage of excess luggage, golf clubs and other sports equipment, will be charged for at the discretion of the airline.
Ferries & Eurotunnel
Government regulations require us to provide ferry companies with more detailed information about passengers. This includes surname, initial, gender, age (or age category) and details of any inrmity. The type of details required may vary according to the ferry operator. Please be aware that vehicles powered by LPG and dual powered vehicles cannot be accepted for transport on Eurotunnel.
Gift Vouchers
We now sell Gift Vouchers which can be redeemed towards the purchase of a James Villa Holiday, either through our travel advisers or at our Bluewater store. Vouchers can be purchased by calling 08700 55 66 88 or visiting our Bluewater store and are available in denominations of £10, £20, £50, £100 & £250. Terms and conditions do apply, details can be found on the vouchers.
Heated pools
Assistance in resort
Childrens safety
You have chosen a private holiday and we intend to respect your privacy. Rest assured, you will not be herded into coaches or asked to attend welcome meetings whilst you are on holiday. However, should you require assistance in any way, someone will be close at hand. In most areas we have a Resort Manager and Representatives who are available seven days a week and will visit you once during your stay. In destinations where no representative is available, please contact the local management company who can help with accommodation queries.
As we know, children are naturally curious, especially when on holiday where there are lots of areas and things to be explored. Please ensure that children are not left unsupervised at any time during your holiday and take extra care with balconies and swimming pools etc. Parents are responsible for the actions of their children at all times.
Heated pools are only available when stated in the relevant accommodation description and heating is only in operation during the winter months, ie 1 November until 30 April. Most heated pools are electrically heated and may take up to four days to heat, but some are solar-heated and the temperature of the pool will therefore depend on the weather conditions. In certain cases a charge will be incurred for this facility which may be payable locally or on your booking invoice. With regard to our accommodation in Florida, if you require a property with a private pool that can be heated (subject to availability) please inform us at the time of booking.
Highchairs/cots
Disabled travellers
Building work
Building work and noise are unavoidable as the demand for new accommodation increases. It is the case that some resort areas featured in this brochure are still being developed and therefore there is a possibility of building work or construction work, which may be carried out by local authorities or private developers. Many of our accommodations are also situated in residential areas and work may begin on a neighbouring property over which we have no control, nor are we given prior notice. However in any event we will always do our best to inform you of the facts in advance but if this is not possible, please accept our apologies.
James Villa Holidays is not a specialist provider of holidays for the disabled. Many accommodations are not equipped to cater for the needs of disabled guests and may cause problems for wheelchair users. It is therefore most important that our travel advisers are informed of your special needs when enquiring about a holiday. By informing us, you help us to ensure that each individual is provided with the most suitable property for your needs.
If you require a cot or highchair please request it at the time of booking in order that we can ensure it is at the property on your arrival. A supplementary charge will be added to your invoice. Cots are provided locally and will differ from those you may use at home, and in some resorts a travel cot will be supplied. Please note that for hygiene reasons they are supplied without cot linen, which you should take with you.
Innity pools
Early season holidays/Bank Holidays
Please take extra care with children if your pool is described as an innity. This style of pool will have an open drop from the pool edge.
We would like to advise our customers that certain resorts may have limited facilities available in March and April. Consequently we recommend car hire during these times. Please contact our travel advisers for more information.
Insects/animals
Exchange rates
All prices include VAT on holidays to EC countries. The following exchange rates have been used for calculating VAT and known costs for prices in this brochure: Euros 1.4, US dollars 1.95.
Mosquitoes, ants, cockroaches and other insects are endemic in warmer climates, particularly in the country areas. Ant powders are a good repellent but it also helps to keep crumbs to a minimum. Mosquitoes can be kept at bay by a good repellent, which can be purchased in either the UK or local chemists and supermarkets. Many of our accommodations are surrounded by gardens and countryside and eld mice and other rodents are therefore common, along with local farm animals. Local dogs and cats sometimes roam around
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