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requirements of property owners we are unable to allow pets in any of the accommodation featured within our brochure or website.
Kitchens
Kitchens include basic cooking utensils, iron, ironing board, cutlery and crockery. Some properties have additional facilities and these will be indicated in the property description where available. Please note cleaning products or materials are not generally provided.
Local taxes
Please note that all purchases of goods and services made locally will be subject to a local tax.
Lost property
Please ensure all personal posessions are packed when departing your accommodation. Whilst we endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended. Postage, packing and handling fees will be applied for the return of lost property.
Maid service
Maid service will vary at each individual property and can consist of preparation only with linen and towels on arrival, to ve days per week with daily towel change and weekly linen change. If your property has a barbecue, please ensure you leave it in a clean condition, as no maid service is included in the upkeep of this facility. Please note that beach/pool towels are not supplied and these should be taken with you. We kindly ask all guests not to use the towels supplied at the property for the beach or around the pool. If you require more information on a particular property please call our travel advisers.
It is your responsibility to ensure you have a valid passport and visa (if applicable). The information given here is a guide only for British citizens whose passports were issued within the UK. Clients should check with the passport ofce if in any doubt. Anyone who is not a British citizen (this includes citizens of British overseas territories, citizens who hold their citizenship by virtue of a connection with Gibraltar, British subjects who have a right of abode and EC and other nationals) should consult the embassy of the country of destination and the Home Ofce immigration department to check whether they require any special documentation for the countries they are visiting or for return to the UK. All British Citizens must have a machine readable passport. This applies to both adults and children when entering the US under the Visa Waiver programme. Passports issued on or after 26 October 2006, must also include an integrated circuit chip capable of storing biographic information from the data page, a digitised photograph and other biometric information. If your passport is issued on or after this date and does not have this information, or you have a criminal record you WILL require a visa. Passport reminder: only full ten-year passports with a recommended six months validity on your return travel date are valid for travel overseas and children now require their own passports. If you need to obtain a new passport, this will normally take two weeks by post. Should you require further information please contact the passport ofce on 0870 5210410 or visit their website at www.ukpa. gov.uk.
Passports
personal safety as you do at home. We therefore advise all clients to be extra vigilant and ensure that great care is taken of your property and personal safety. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained it will be difcult for you to pursue any claim through your holiday insurance.
Pools, garden and general maintenance
All our properties are maintained by the owner or staff who have access. Gardens have to be maintained on a regular basis and it is simply not possible for this to be carried out on changeover days. With regard to pool maintenance, pools are normally checked and cleaned twice a week and this is normally carried out very early in the morning to avoid disruption to our clients. However, neither pool nor garden personnel have xed hours, so it is not possible for us to advise you of the exact date or time of their visit. We ask for your cooperation when our staff visit, as it is imperative to keep the properties well maintained for our clients enjoyment throughout the year. It is also not uncommon for the maintenance staff/ maid/owner to live within a propertys boundary. If you require further information please contact our travel advisers.
Safety deposit boxes
Please note that safes are not provided in all properties and should you require a property with this facility please ask our travel advisers at the time of booking.
Satellite TV/video/DVD/games consoles
Occupying/vacating your property
Personal health and safety
The majority of our properties can be occupied from 4pm onwards. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the property by 10am on the day of your departure. When making your travel arrangements, our travel advisers will be able to advise you of suitable ight timings in order to avoid unneccesary hours either waiting to enter your property or after leaving your property.
If you or any member of your party is an expectant mother or suffers from any pre-existing medical condition, you must check with your doctor about the advisability of travelling abroad and inform James Villa Holidays prior to booking. We reserve the right to refuse a booking in these circumstances. We take the safety of our customers very seriously, unfortunately crimes against people and property are a fact of life throughout the world and you have the same responsibility for your
Subscription channels are not available unless stated in the property description. A number of our properties are equipped with standard television which will only receive local foreign language channels. If a property is equipped with a DVD, video or games consoles, you will need to provide your own DVDs/ games. If you require information about a specic property please contact our travel advisers.
Star Ratings
Hotels in the USA do not use an ofcial star rating system, therefore to help our clients choose 91
Essential information
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