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Insects/animals
Mosquitoes, ants, cockroaches and other insects are endemic in warmer climates, particularly in the country areas. Ant powders are a good repellent but it also helps to keep crumbs to a minimum. Mosquitoes can be kept at bay by a good repellent, which can be purchased in either the UK or local chemists and supermarkets. Many of our accommodations are surrounded by gardens and countryside and field mice and other rodents are therefore common, along with local farm animals. Local dogs and cats sometimes roam around unattended and may cause a disturbance. All these types of aggravations, together with late night noise are unfortunately unavoidable. We therefore ask for your patience and understanding should they occur. Please note in accordance with the requirements of the property owners we are unable to allow pets in any of the accommodation featured within our brochure or website.
Maid service
Maid service will vary at each individual property and can consist of preparation only with linen and towels on arrival, to five days per week with daily towel change and weekly linen change. If your property has a barbecue, please ensure you leave it in a clean condition, as no maid service is included in the upkeep of this facility. Please note that beach/pool towels are not supplied and these should be taken with you. We kindly ask all guests not to use the towels supplied at the property for the beach or around the pool. If you require more information on a particular accommodation please call our travel advisers.
which is either on the inside back cover or is the last page. If your passport is not machine-readable you will need to obtain a visa before travelling, or apply for a new passport. Passports issued on or after October 26 2006, must also include an integrated circuit chip capable of storing the biographic information from the data page, a digitized photograph and other biometric information. Please check with the UK Passport Service on 0870 521 0410 or www.usembassy.org.uk for further information. The US Visa Waiver Programme (VWP) allows most British Citizen passport holders to visit the US for up to 90 days and you will only be required to complete a USA waiver form on the aircraft. However, there are certain exceptions where British passport holders do require a visa for entering the USA, which must be obtained prior to travel. For full advice on this please visit the US embassy website on www.usembassy.org.uk or telephone 0904 2450100. Please note this information is for British Citizen passport holders only, you should contact the US embassy if you hold any other type of passport.
Occupying/vacating your property
Kitchens
Kitchens include basic cooking utensils, iron, ironing board, cutlery and crockery. Some accommodations have additional facilities. These will be indicated in the property description where available. Please note cleaning products or materials are not generally provided.
Lost property
Please ensure all personal possessions are packed when departing your accommodation. Whilst we will endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended. Postage, packaging and handling fees will be applied for the return of lost property.
The majority of our accommodations can be occupied from 4pm onwards. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the property by 10am on the day of your departure. When making your travel arrangements, please take the villa occupation and vacation times into consideration. Our travel advisers will be able to advise you of suitable flight timings in order to avoid unnecessary hours either waiting to enter your property or after leaving your accommodation. We highly recommend that those visitors arriving at night take a torch. If a transfer has been arranged through James Villas, you will be transferred to your accommodation from the airport upon arrival. Arrivals prior to this time must wait until 4pm to gain entry. On your return, you will be collected at 10am from the accommodation and transferred to the airport at this time, regardless of your return flight time.
Personal health and safety
Passports
It is your responsibility to ensure you have a valid passport and visa (if applicable). The information given here is a guide only for British citizens whose passports were issued within the UK. Clients should check with the passport office if in any doubt. Anyone who is not a British citizen (this includes citizens of British overseas territories, citizens who hold their citizenship by virtue of a connection with Gibraltar, British subjects who have a right of abode and EC and other nationals) should consult the embassy of the country of destination and the Home Office immigration department to check whether they require any special documentation for the countries they are visiting or for return to the UK. All British Citizens travelling to the USA must have a machine readable passport. This applies to both adults and children when entering the US under the Visa Waiver programme. Passports issues on or after 26 October 2006, must also include an integrated circuit chip capable of storing biographic information from the data page, a digitised photograph and other biometric information. If your passport is issued on or after this date and does not have this information, or you have a criminal record you WILL require a visa. Passport reminder: only full ten-year passports with a recommended six months validity on your return travel date are valid for travel overseas and children now require their own passports. If you need to obtain a new passport, this will normally take two weeks by post. Should you require further information please contact the passport office on 0870 5210410 or visit their website at www.ukpa.gov.uk Passport and entry requirements in to the USA All passports must be machine readable. The key feature of a machine-readable passport is the machine-readable strip (marked by chevrons >>>>>) at the bottom of the details page,
If you or any member of your party is an expectant mother or suffers from any pre-existing medical condition, you must check with your doctor about the advisability of travelling abroad and inform James Villa Holidays prior to booking. We reserve the right to refuse a booking in these circumstances. We take the safety of our customers very seriously, unfortunately crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. We therefore advise all clients to be extra vigilant and ensure that great care is taken of your property and personal safety. You must ensure all the villa windows, shutters and doors are locked at night and where available, set the security device, in addition to when you are away from the property. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim through your holiday insurance.
Pools, garden and general maintenance
All our properties are maintained by the staff who have access. Gardens have to be maintained on a regular basis and it is simply not possible for this to be carried out on change-over days. With regard to pool maintenance, pools are normally checked and cleaned twice a week and this is normally carried out very early in the morning to avoid disruption to our clients. However, neither pool nor garden personnel have fixed hours, so it is not possible for us to advise you of the exact date or time of their visit. We ask for your cooperation when our staff visit, as it is imperative to keep the properties well maintained for our clients enjoyment throughout the year. It is also not uncommon for the maintenance staff/maid/owner to live within a propertys boundary. If you require further information please contact our travel advisers.
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