Leger Holidays Leger Holidays Battlefields 2012 (page 46)

Booking Conditions It is important that you read the following Booking Conditions together with the `Things You Need to Know' section within this brochure. These Booking Conditions together with the `Things You Need to Know' section contained in this brochure form the basis of your contract with us. Please read both these sections carefully as they apply to all bookings you make with us unless otherwise specified. Holidays to New Zealand and Canada. These holidays are operated by Tours Unlimited Inc - trading as Collette Worldwide Holidays, ATOL licence number 4832 for whom Leger Air Holidays Limited act as agent. Holidays to China. These holidays are operated by Wendy Wu Tours Ltd, ATOL licence number 6639 for whom Leger Air Holidays Limited act as agents. Your contract will be with Tours Unlimited Inc (Collette Worldwide Holidays) or Wendy Wu Tours Ltd and their terms and conditions apply. A copy of these will be provided at the time of booking and will be available on request. The payment terms set out in Clause 1 of these Booking Conditions apply to these holidays. All holidays which do not include any flights are operated by Leger Holidays Limited which is a member of and bonded with ABTA Ltd (ABTA V3582). Except as above, all holidays which include flights are operated by Leger Air Holidays Limited which holds an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL 3880). In these Booking Conditions, `we', `us' and `our' are references to Leger Holidays Limited (for holidays without flights) or Leger Air Holidays Limited (for holidays including flights). "You" means all persons named on the booking (or any of them as applicable) including anyone who is added or substituted at a later stage. For online and telephone bookings, we will communicate with you by email if you have provided us with your e-mail address for this purpose. You must check your e-mails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Travel documents are sent by post or email. Except where otherwise stated, you may contact us by e-mail for any of the reasons mentioned in our Booking Conditions providing you contact us at reservations@leger.co.uk. 1. HOLIDAY PAYMENT You must pay a deposit per person (as shown on the booking form) together with all applicable insurance premiums at the time of booking. The balance of the price of the holiday is due for payment no less than 42 days before departure for all coach holidays, 60 days before departure for air (not worldwide), Eurostar and self drive holidays, 10 weeks before departure for sea cruise holidays,14 weeks before departure for Worldwide tours and 110 days before departure for Falkland Tours. If the balance is not paid on time we reserve the right to treat your booking as cancelled by you and apply the cancellation charges set out in Clause 3. For bookings made on or after the balance due date, the full amount is due at the time of booking. The person making the booking accepts responsibility for paying for all the people on the booking. You must be at least 18 years old to make a booking with us. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until the agent has verbally confirmed your booking. After that point, your agent will hold the monies on our behalf until paid to us. For flight inclusive bookings, all monies paid to our authorised travel agents for your holiday with us will be held on our behalf until they are paid to us. more expensive, or receiving a refund if it is cheaper; or (c) cancelling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us. If we have to make a significant change, or cancel, we will, where compensation is appropriate, pay you the compensation set out in the table below, subject to the following exceptions: Compensation will not be payable, and no liability beyond offering the above mentioned choices can be accepted, where (i) we are forced to make a change or cancel, as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care; or (ii) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached. No compensation will be payable, and the above options will not be available, if we cancel as a result of your failure to comply PERIOD OF NOTIFICATION GIVEN TO YOU OR YOUR TRAVEL AGENT PRIOR TO DEPARTURE DATE More than 110 days Between 99-109 days More than 14 weeks Between 71 days and 14 weeks Between 61 and 70 days Between 43 and 60 days Between 29 and 42 days Between 14 and 28 days Less than 14 days MINIMUM COMPENSATION PER FARE PAYING PASSENGER WHEN SIGNIFICANT CHANGE OR ALTERNATIVE HOLIDAY ACCEPTED NIL NIL NIL NIL NIL NIL 2%* 5%* 10%* NIL NIL NIL NIL NIL 2%* 2%* 5%* 10%* NIL NIL NIL NIL 2%* 2%* 2%* 5%* 10%* NIL NIL NIL NIL 2%* 2%* 2%* 5%* 10%* NIL NIL NIL NIL NIL NIL �10 �10 �20 EUROPEAN AIR, EUROSTAR & SELF DRIVE MAXIMUM COMPENSATION PER FARE PAYING PASSENGER IF FULL REFUND ACCEPTED NIL NIL NIL NIL NIL �10 �10 �10 �20 NIL NIL NIL NIL �10 �10 �10 �10 �20 NIL �10 �10 �10 �10 �10 �10 �10 �20 EUROPEAN AIR, EUROSTAR & SELF DRIVE SEA CRUISE & WORLDWIDE SEA CRUISE & WORLDWIDE FALKLANDS with any requirement of these Booking Conditions entitling us to cancel (such as paying on time), or if the change made is a minor one. A minor change is any change which is not a significant change. A change of flight time of less than 12 hours, airline (except as specified in Clause 18), type of aircraft (if advised) or destination airport will all be treated as minor changes. *Compensation, where shown as a percentage, is calculated on the basis of the basic holiday price paid, excluding insurance premiums, any credit/charge card and PayPoint card fees and amendment/cancellation charges. In all cases, our liability for significant changes and cancellations is limited to offering you the aforementioned options and, where applicable, compensation payments. Although insurance (where purchased through us) does not form part of your contract with us or of any `package', we will consider an appropriate refund of any insurance premiums you have paid us, if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday. Very rarely, we may be forced by `force majeure' (see below) to change or terminate your holiday after departure, but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any 2. OUR AGREEMENT A contract is made when we, or your travel agent, verbally confirm your booking or, if you make compensation or meet any costs or expenses you incur as a result. your booking online, when it is confirmed by the issue of an electronic confirmation and invoice at the end of the booking 6. FORCE MAJEURE Except where otherwise expressly stated in these Booking Conditions, we regret we cannot process which you must print and keep. For all other bookings, we will endeavour to post our confirmation to you or your accept liability or pay any compensation where the performance, or prompt performance, of our contractual obligations travel agent within 7 days of receiving your booking. You must check all documents you receive from us carefully as soon as to you is prevented or affected, or you otherwise suffer any damage, loss or expense of any nature as a result of `force you receive them. We cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 14 days of us sending it out (in the case of travel documents/tickets, 5 days). We both agree that English majeure'. In these Booking Conditions, `force majeure' means any event or circumstances which we or the supplier of the law will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim") service(s) in question could not, even with all due care, foresee or avoid. Such events or circumstances may include except as set out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemics/epidemics, closure of airports or airspace, volcanic activity and all similar events with under the ABTA Arbitration Scheme (if the Scheme is available for the claim in question � see Clause 12) or by the outside our control. courts of England and Wales, only unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country, or those of England and Wales. If proceedings 7. ITINERARY CHANGES It may be necessary, sometimes at short notice, to make changes to an itinerary due to weather, traffic or road conditions. Regrettably, coaches, trains, ships and aircraft do occasionally break down, or suffer are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of mechanical or technical problems, or certain facilities on board a coach, train, ship or aircraft may become faulty. Every Scotland/Northern Ireland, as applicable (but if you do not so choose, English law will apply). effort will be made to rectify such issues as quickly as possible. In some instances it may be necessary to replace the vehicle 3. HOLIDAY CANCELLATION BY YOU If you want to cancel your booking after we have confirmed it, you must do or aircraft which cannot be repaired. We cannot accept any responsibility for delays caused by any form of breakdown. so in writing (not by email) and post or hand deliver it to us or your travel agent. Your notice of cancellation will only be 8. TRAVEL DELAY (1) Whilst we try to avoid flight delays and delays to your sea crossing/tunnel crossing, unfortunately, effective when it is received in writing by us at our offices. We will ask you to pay cancellation charges per person on the they occasionally happen. If there is a delay, we will endeavour to minimise any discomfort by providing extra services to scale shown below. Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, you (in the event of delay to your rail/air departure, responsibility for any refreshments, meals and where necessary, excluding insurance premiums, credit/charge cards and PayPoint card fees, amendment charges and any prebooked overnight accommodation, rests with the airline or rail operator). These additional services, as shown below, are subject Disneyland� Paris additional services all of which are non refundable. to availability and the prevailing circumstances. We shall not be responsible for reimbursement of any payment you have to make unless we have given our agreement beforehand. (2) If your flight is cancelled or delayed, your flight ticket is PERIOD BEFORE DEPARTURE COACH EUROPEAN AIR, EUROSTAR SEA WORLDWIDE FALKLANDS WITHIN WHICH CANCELLATION HOLIDAYS & SELF DRIVE HOLIDAYS CRUISE HOLIDAYS TOURS TOURS downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay IS RECEIVED IN WRITING you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC LOSS OF LOSS OF LOSS OF LOSS OF LOSS OF More than 110 days Full deposit Full deposit Full deposit Full deposit �1000 Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the Between 99 and 109 days Full deposit Full deposit Full deposit Full deposit 50% or full deposit, if greater compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by More than 14 weeks Full deposit Full deposit Full deposit Full deposit 50% or full deposit, if greater virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising Between 71 days and 14 weeks Full deposit Full deposit Full deposit 50% or full deposit, if greater 50% or full deposit, if greater from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience Between 61 and 70 days Full deposit Full deposit 50% or full deposit, if greater 50% or full deposit, if greater 50% or full deposit, if greater or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle Between 43 and 60 days Full deposit 50% or full deposit, if greater 50% or full deposit, if greater 75% or full deposit, if greater 75% or full deposit, if greater Between 29 and 42 days 50% or full deposit, if greater 60% or full deposit, if greater 60% or full deposit, if greater 75% or full deposit, if greater 75% or full deposit, if greater you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Between 15 and 28 days 60% or full deposit, if greater 75% or full deposit, if greater 75% or full deposit, if greater 75% or full deposit, if greater 75% or full deposit, if greater We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight Between 4 and 14 days 90% or full deposit, if greater 90% or full deposit, if greater 90% or full deposit, if greater 90% or full deposit, if greater 90% or full deposit, if greater cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to Less than 4 days 100% 100% 100% 100% 100% any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied In the event of a cancellation of a booking secured by a low deposit, we reserve the right to collect the balance of the full Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for deposit amount. For flight inclusive bookings, you must pay the charges levied by the airline concerned, in addition to the in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had charges set out above. You may be able to make a claim under your travel insurance policy if your cancellation falls within to claim the payment in question from the airline. If your airline does not comply with these rules, you should complain to the conditions of the policy. Claims must be made directly to the insurance company concerned. Where any cancellation the CAA on 020 7240 6061 www.auc.org.uk. reduces the number of full paying party members below the number on which the price and/or any concessions agreed COACH HOLIDAYS for your booking were based, we will recalculate these items and re-invoice you accordingly. If any member of your party LENGTH OF DELAY ADDITIONAL SERVICES LENGTH OF DELAY ADDITIONAL SERVICES is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are Up to 3 hours None 5 to 9 hours One main meal for each passenger notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and Light refreshments Meals and accommodation as appropriate 3 to 5 hours Overnight for each passenger for the time of day or night charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of SEA CRUISE, RAIL & AIR Responsibility rests with the air/rail/cruise operator �20 per person, must be paid before the transfer can be affected. As most airlines do not permit name changes for any reason, these charges are likely to include the full cost of the flight. 9. ARTISTS, CONCERTS, ENTERTAINMENTS AND RIDES We cannot accept responsibility for the 4. HOLIDAY ALTERATION BY YOU Should you wish to make any changes to your booking, please advise us as nonappearance of any artist or the cancellation/withdrawal/closure of any concert /event / entertainment / ride / swimming soon as possible in writing. Whilst we cannot guarantee changes can be made to your booking, we will endeavour to pool (eg. at Disneyland� Paris) for whatever reason. Should any such situation arise, the holiday arrangements will still meet requests if we can. Where we are able to do so, the following charges will apply (in addition to any charges our proceed. We will not always be in a position to advise you in advance of any such cancellation etc. Such situations will not suppliers may impose or incur, which could be for example 100% of the transport cost): We charge an amendment fee of constitute a significant change to your holiday arrangements entitling you to cancel or change to another holiday without �20 per booking for each item you want to change. However, some changes made after balance due date (see Clause1), paying our normal charges, and no compensation, refunds or expenses will be payable. may be treated as a cancellation of your original booking. In that case, we may ask you to pay cancellation charges on the 10. CONDITIONS OF SUPPLIERS Many of the services which make up your holiday are provided by independent scale shown above in Clause 3, together with the full cost of your new holiday, plus any further costs we may incur. suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms Insurance premiums may be transferable from one holiday to another (including when you travel earlier or later than and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international originally booked), but not from one person to another. NB: You can change the travel date on your Rock travel insurance conventions (see Clause 15 (6)). Copies of the relevant parts of these terms and conditions are available on request from as long as the new travel date is not more than 1 year in advance of the original issue date of the policy. ourselves or the supplier concerned. 5. ALTERATIONS AND CANCELLATIONS BY US Occasionally, we have to make changes to and correct errors 11. SPECIAL REQUESTS We will endeavour to pass on any reasonable requests to the relevant supplier, but cannot in our brochures, website and other details, both before and after bookings have been confirmed. We may also have to promise that any request will be honoured, and may not always be able to tell you before you leave if we cannot meet cancel confirmed bookings. Whilst we always try to avoid making changes and cancellations, we must reserve the right to your special request. For your own protection, you should obtain confirmation in writing from us that your request will be do so. Most changes are minor and we will try to tell you of such changes before you leave on holiday. Occasionally, we complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special have to make a significant change to your holiday before departure such as the following: a change of outward departure request has been noted or passed on to the supplier, or the inclusion of the special request on your confirmation invoice time of more than 12 hours; a change of departure point to one which is significantly more inconvenient for you; a change or any other documentation, is not confirmation that the request will be met. Unless and until specifically confirmed, all of destination (ie. country); a significant change in itinerary; a change of accommodation to that of a lower category for the special requests are subject to availability. whole or the majority of your holiday. For significant changes and cancellations, if there is time to do so before departure, 12. COMPLAINTS PROCEDURE Should you have a complaint about any aspect of your holiday, you must notify one we will offer the following options: (a) accepting the changed arrangements; (b) transferring to an alternative holiday of the coach crew, or one of our representatives, together with the supplier of the services in question, immediately so specifically offered by us, of a similar standard to that originally booked if available. If your alternative holiday is cheaper than the original one, we will refund the price difference. If you do not wish to accept this alternative you may choose any that the problem can be quickly resolved in the resort. If the matter cannot be resolved, you must immediately complete a Customer Complaint Form (available from our driver/representative) with details of your complaint. You must send this of our other available holidays and pay the applicable price of any such holiday. This will mean you paying more if it is report to us within 28 days of returning home. Disputes arising out of, or in connection with, any contracted holidays 46 by FALKLANDS COACH COACH