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Essential information (Ocean Majesty only)
All bookings are subject to our Booking Conditions which will be sent to you with your Confirmation Invoice and are available in advance upon request by calling us on 0116 217 8010 or on our website www.pageandmoy.com. Large print copies of our Booking Conditions are available on request. The holiday contract is subject to English law and the exclusive jurisdiction of the English courts and is created 14 days following your receipt of the Confirmation Invoice. Please also note the following information. Peace of mind and protection for your money We are a fully bonded members of the Association of British Travel Agents (ABTA number V6345). We also hold an Air Travel Organisers Licence issued by the Civil Aviation Authority (ATOL number 133). Holidays including air travel are ATOL Protected by the CAA and holidays not including air travel are protected by ABTA. In the very unlikely event of our insolvency you would be refunded any money that you have already paid us. Repatriation All tour operators are required by law to state arrangements for the repatriation of customers in the event of insolvency. All holidays including flights are ATOL Protected and in the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad. If your holiday does not include flights ABTA will protect your holiday in the same way. For further information, visit the ATOL website at www.atol.org.uk. Page & Moy Ltd is a Member of ABTA with membership number V6345. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. For further information about ABTA and the Code of Conduct contact ABTA, 68-71 Newman Street, London, W1T 3AH Tel: 0207 637 2444 or www.abta.com Our Price Promise All prices in this brochure are valid until end of April 2008 (subject to the conditions below) when they may be superseded by revised dates and prices featured in new brochures. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Once you have made your booking and paid a deposit and the price of your chosen holiday has been confirmed on your Confirmation Invoice, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, where our transportation costs (e.g. aviation insurance and security levy, fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) and/or any dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or where our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, we will absorb increased costs up to a total amount equivalent to 2% of the cost of your confirmed holiday (excluding insurance premiums and any amendment charges). Only if the increased costs exceed this 2% will we levy a surcharge. In either case, there will be an administration charge of £1 per person. If any surcharge is greater then 10% of the cost of your holiday (excluding insurance premiums, any amendment charges and administration charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us (except for any amendment charges) or alternatively purchase another holiday from us. A refund will only be payable if the decrease in our above costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease of our costs. We promise not to surcharge once you have paid your final balance for the holiday. For full details of our Price Promise please see our Booking Conditions which will be sent to you with your Confirmation Invoice or are available on our website. Cruise Information The following information is a general guide for cruise holidays. Please refer to the individual cruise company brochure for variations and up-to-date information specific to each cruise line. Please note: Telephone calls may be recorded to ensure we provide a high level of service. Flights with low-cost airlines (e.g. Easyjet, Thomsonfly, Monarch, Ryanair and Jet2): Where you ask us to book flights for you with one of the above airlines, we will ask you to pay the full non-refundable airfare and any associated charges by credit or debit card at the time of booking, in addition to the normal deposit payable on the holiday. How can I pay? You can choose how to pay for your holiday: by cheque or money order made payable to PAGE & MOY LTD or by Visa, MasterCard, American Express or Maestro/Switch. Please note that a handling fee of 2% will be added to final payments made by credit card. Do I need travel insurance? Yes, suitable and adequate travel insurance is essential. Page & Moy offers comprehensive cover and you will find details in this brochure. When arranging your insurance cover, you must give the insurers full details of any current, on-going or past (as required by the policy wording) medical condition or problem you or any member of your party or other person as detailed in the policy (such as a close relative or business partner) has or has had (for example diabetes, heart problems or high blood pressure). If you fail to do so, your insurers may refuse to cover you at all even if you need to claim for some other reason. Passengers with mobility problems Our holidays will show you the best of the local area and culture of the places you have chosen to visit. Many of these are not directly accessible by coach, which may mean long walks, often over uneven surfaces or sometimes by stairs. This means that not all of our holidays may be suitable for everyone. However, if you have mobility problems, please let us know before you book. Wherever we can we will make adjustments to make our holidays accessible to everyone, but it is obviously very important you tell us any relevant information before you book your holiday. Your enjoyment and safety are very important to us, and our holiday advisors will be happy to give you any advice you need. Whats not included in the holiday price? " Holiday insurance " Passports, visas and vaccinations " Optional excursions " Other personal expenditure Data protection To process your booking we need to collect certain personal details relating to you and the other members of your party. These may include travellers names, contact details, payment details and relevant health information. If you provide us with details of your physical or mental health, or inform us of special requirements (e.g. relating to diet, religion or disability) we will ask for your positive consent to our holding, using and passing on such information. To provide you with our services we may pass your personal details to third party service providers that need to know them (such as your airline and hotel). These third parties may be outside the EEA where data protection controls may not be as strong as in the UK. We may also need to give your details to the relevant public authorities (e.g. immigration), companies who process data on our behalf, credit checking companies and our professional advisers. We may disclose your details to other companies in our group. If you do not consent to this use of your information we cannot process your booking. You are responsible for ensuring the other members of your party are aware of this policy and consent to you dealing with us on their behalf in making a booking or enquiry. We may also use your personal data for the purposes set out below. We will give you the opportunity either to consent or object to us using the data for these purposes on the information we send to you. If you do not wish us to use your data for the purposes set out below, please contact us at Freepost RRBT-BJYU-BAXK, Page & Moy Ltd, Compass House, Rockingham Road, Market Harborough, LE16 7QE. We and the companies in our group may use your details for marketing and customer care purposes, to contact you with details of our products, services, promotions and special offers and for the other purposes set out in our notification
Shore excursions
All excursions offered by the cruise lines are optional and are pre-bookable or available to book on board. Many cruise lines display full details of shore excursions on their websites. These are not included in the price of your holiday and will usually be priced in sterling, US$ or Euros, depending on the cruise line. Currency Most cruise lines operate a no cash policy on board. You will sign for any drinks and shopping purchases on board and then your final bill can be settled on the final morning of your cruise by major credit card, travellers cheques or cash. Its worth carrying a small amount of local currency for immediate expenses at your destination and for any minor purchases you make at your ports of call. Please note: It is usual for a 10-15% service charge to be added to bar charges and dining room drinks purchases. Gratuities These are usually added to your on-board account automatically. Some cruise lines will allow you to adjust these up or down, depending on the level of service you have received. Dining Where the cruise line offers fixed sittings for dinner, please specify your preference of sitting and also preferred table size at the time of booking. What to take with you For your general guidance, lightweight casual clothing is ideal for daytime wear and comfortable walking shoes are recommended for shore excursions. Depending on your choice of holiday we also suggest you take light rain wear, sunglasses, sun hat or visor, sun protection cream, mosquito repellent and perhaps a pair of binoculars. Most cruises feature at least one Gala Night during the cruise, where gentlemen usually wear jacket and tie, lounge suite or formal wear if desired. On other nights smart casual wear is acceptable. Dont forget your camera to capture your memorable experiences! How do I book? For more information and to book, please call our Booking Hotline or visit our website www.pageandmoy.com the number is shown on each holiday page. Our knowledgeable Holiday Booking Advisors will be able to check availability and confirm your booking by taking a deposit payment, plus insurance premiums if applicable, with either a debit or credit card. You will then be given a unique Reservations Booking Number. A confirmation invoice will be sent to you within four days detailing full holiday arrangements. If paying your deposit and insurance premiums by cheque we will hold your booking for four working days so your deposit has time to reach us. When we receive your payment we will send a Confirmation Invoice. Deposits are as follows: £100 for European holidays £150 for all Ocean Majesty cruises Deposits should be sent to: PAGE & MOY LTD Compass House Rockingham Road Market Harborough Leicestershire LE16 7QD The final balance is due for payment not less than eight weeks before departure. If booking within eight weeks of departure, you must pay for your holiday in full at the time of booking by Visa, MasterCard, American Express or Maestro/Switch no credit card surcharge will be applied in this instance. You will receive your tickets and travel information around 14 days before departure.
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