Back pages - Page & Moy Cruise Collection: Europe & Worldwide

Essential Information BOOKING IS EASY Booking your holiday is easy � with no booking forms to complete. Simply call one of our friendly and helpful Page & Moy Holiday Advisors who can answer your queries, check availability and make your booking. 0844 567 9939 We are here to take your call in person Monday to Friday 9am to 8pm, Saturday 9am to 5.30pm, Sunday 10am to 4pm Please note that calls may be recorded to ensure a high level of customer service. To help us make your booking as quick and easy as possible, please have the following information to hand for yourself and any other travellers: � Holiday reference as shown on the holiday page � Preferred departure date � Passport details: Passport number, expiry date and its place of issue � Your full name (and anyone travelling with you) as stated on your passport � How many rooms, and what type � Holiday insurance requirements � Credit or debit card details for deposit payment* *Please note a 2.5% charge will be made for all credit card bookings (3% American Express). You will be given a booking reference. Please quote this whenever you contact us. Booking one of our holidays is easy, and we will advise you every step of the way. We are only a phone call away if there is anything that you want to discuss about your holiday. If you have any queries after booking, please phone our Customer Services Department on.. 0844 318 0002 DEPOSIT & PaymEnT The person making the booking ("party leader") must be at least 18 and must be authorised to make the booking on the basis of the Booking Conditions and the Essential Information contained in the brochure by all persons named on the booking. By confirming the booking, the party leader agrees that he/she is so authorised. The party leader is responsible for making all payments due to us. The relevant deposit per person (or full payment if booking within 12 weeks of departure for all tours except cruise holidays which is within 20 weeks of departure, and European coaching which is 10 weeks) will be taken at the time of booking. If you wish to purchase the insurance policy we offer, all applicable insurance premiums must also be paid at the time of booking. In most cases we will charge the following deposit (per person): European holidays by coach 7 days and under �40 European holidays by coach 8 days and over �75 European holidays by air - �150 River holidays - �200 or 10% whichever is the greater Worldwide holidays - �200 or 10% whichever is the greater Ocean Cruises - �200 or 10% whichever is the greater On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be mentioned at the time of booking. You can use your debit or credit card to confirm your booking instantly. We will send confirmation of your booking by post within seven days � it's that easy. All major credit cards are accepted. Please note: a 2.5% handling fee (for American Express the handling fee is 3%) will be charged on any deposit and balance payments made by credit/charge card. A �10 admin charge is made for all payments received by cheque. WhEn TO Pay ThE balancE The balance of your cruise holiday cost must be received by us or your travel agent no less than 20 weeks before departure. The date for final payment is shown on the Confirmation Invoice. No reminder will be sent. If, for any reason, payment is not received in full by the due date, we are entitled to assume that you wish to cancel your booking and will retain the deposit paid and any other payments made at the time of booking (for example, the cost of the flight for low cost airlines). If we do not cancel straightaway because you promise to make payment but you still fail to do so, you must pay the cancellation charges shown in the Booking Conditions depending on the date we reasonably treat your booking as cancelled. You can also check availability, request a brochure or also book on-line 24 hours a day, 7 days a week at travelsphere.co.uk. All bookings are subject to our Booking Conditions which will be sent to you with your Confirmation Invoice and are available in advance upon request. Please visit our website, pageandmoy.co.uk. Alternatively you can call us on 01858 581 960. The holiday contract is subject to English law and the exclusive jurisdiction of the English courts. A binding contract comes into place 7 days after we have sent you the Confirmation Invoice. The only exceptions to this are for holidays involving cruises, low cost airlines and for bookings made within 12 weeks of departure (10 weeks for coach holidays and discovery weekends). In these instances a binding contract comes into place when you first confirm the holiday and pay either a deposit (or the full balance for late bookings). If you have not received a Confirmation Invoice within 7 days of booking your holiday please contact us immediately. Please also note the following information. Please Note: A �2.50 ATOL surcharge will be included in the cost to holidays by air. Additional fuel supplements may be applicable and you will be informed of these at the time of booking. PEacE Of mInD anD PrOTEcTIOn fOr yOur mOnEy When you book a holiday with us, your money is completely safe. If your holiday includes a flight departing from (or returning to) a UK airport, your holiday will be operated by Page & Moy Travel Group Air Holidays Limited (company number 01329030). These holidays are ATOL protected by the Civil Aviation Authority:- ATOL number 1091. Page & Moy Travel Group Air Holidays Limited is also a member of ABTA (the Association of British Travel Agents Limited):- ABTA number V5874. For any holiday which does not include a flight, your holiday will be operated by Page & Moy Travel Group Surface Holidays Limited (Company number 01151142). These holidays are protected by ABTA (the Association of British Travel Agents Limited):ABTA number V6345. rEPaTrIaTIOn All tour operators are required by law to state arrangements for the repatriation of customers in the event of insolvency. All holidays including flights are ATOL protected and in the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad. If your holiday does not include flights ABTA will protect your holiday in the same way. HOlIdAY AvAIlABIlItY/PrIcES All holidays featured in our brochures are subject to availability and prices are based on two people sharing a twin or double room with private facilities unless otherwise stated. aDDITIOnal hOlIDay InfOrmaTIOn We have included as much information as we can in this brochure, to help you select your holiday. Before you go, we will send you further information to help you prepare for your trip. European holidays - We will send you a copy of our holiday handbook. This contains advice about things like passport requirements, currency and baggage allowances. We will also tell you where you can get additional information about your holiday. About fourteen days before you go away, we will send you your holiday documents. These will include details of where you will be staying, confirmed departure and return times. Should you require any further information before choosing your holiday, one of our Holiday Advisors will be happy to answer your queries; call 0844 567 5505 PaSSPOrTS, VISa anD hEalTh rEQuIrEmEnTS Information regarding passport, visa and health requirements applicable to British Citizens for the holidays we offer are shown in our brochure. Requirements may change and you must check the up-to-date position in good time before departure. It is your responsibility to ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept liability if you are refused entry on to any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British Citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most post offices. For holidays in the EEA (European Economic Area) you should obtain an EHIC (European Health Insurance Card) prior to departure. NB this card has replaced the E111 form, which is no longer valid. Please Note: The entry requirements for British Citizens may differ to those for British Subjects, British Dependant Territories Citizens, British Nationals (Overseas Citizens), British Protected Persons or any other British passports. Please check your passport carefully and if you are not specifically a British Citizen you must check passport and visa requirements with the Embassy or Consulate of the country(ies) you are travelling to or through. PaSSPOrT anD VISa InfOrmaTIOn fOr cuSTOmErS TraVEllIng TO anD VIa ThE uS PaSSPOrTS You must have an e-passport or machine readable passport to travel to the US, with a digital photo of the passport holders face on the data page of the passport. It is essential for British Citizens to possess a full ten year passport, valid for at least 90 days beyond the return date for all holidays to America. For most countries your passport needs to be valid for six months beyond your return date. If you do not have a passport, you should enquire at your local main post office or nearest Passport Office at least three months before departure. If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least three months before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. VISaS The US Visa Waiver Programme (VWP) allows British Citizens to travel to the US without having to obtain a visa. If you are not a British Citizen please check with the US embassy whether you can travel under the VWP (www.london.usembassy.gov). If you can travel under the VWP, you will also need to obtain, in addition to a passport, a valid ESTA (Electronic System for Travel Authorisation). We can obtain your ESTA for you, and a charge of �29 will be added to your invoice for this automatically. If you wish to apply for your own ESTA or already have one (they are valid for two years) please let us know straight away. There are a couple of conditions when travelling with an ESTA which you must comply with � you must stay in the US for less than 90 days; you must hold proof of a confirmed onward or return ticket with you upon your arrival in the US; you must obtain your ESTA at least 72 hours before you travel to the US. In practical terms an ESTA takes the form of a reference number, which the US authorities will have automatically on their system when you arrive. There is no actual physical documentation provided. Once you have an ESTA, it is valid for two years. If you are not eligible for an ESTA, then you will need to apply for a visa to enter the uS. Please Note: obtaining an ESTA does not guarantee entry to the US - that decision rests with the immigration officials at the point you enter the US. If you are refused entry for not having the correct documents this is your responsibility. If you do not have a machine readable or e-passport then you will need to obtain a visa. Entering the united States by land Travellers who make their initial entry into the United States by land from either Canada or Mexico do NOT require travel authorisation through ESTA before travelling. Possible restrictions or problems If your passport has ever been reported lost or stolen to the authorities and then recovered, please do not attempt to use it for travel to the United States. If you input the passport details into ESTA, your application will be denied. If you have been arrested or convicted of a crime at any time in the past, you will not be able to travel under the VWP, and will need to apply for a visa. This applies to convictions which you may feel are spent, but does not apply to minor traffic offences which did not result in conviction. If you suffer from a mental illness, are a drug abuser or have been affected by a disease of public health significance, you also will not be able to travel under the VWP. If you are unsure about your personal circumstances, the only way to find what documents you need is to apply for a visa. ImPOrTanT Please note that all the above conditions and restrictions apply to customers who are travelling through, via and to the US. Even if your flight only touches down in the US for a short time and you don't get off the plane, the rules above still apply. It is your responsibility to have the correct travel documents, including a passport, ESTA or a visa. If you do not, then we cannot be held responsible for any difficulties you may encounter. canada - If you are not a British Citizen or are a holder of a passport not issued in the UK you should check with the Canadian High Commission. Where it is necessary for you to send us your passport, we will normally need this about eight weeks before you go away. Expect to be without your passport for up to a fortnight before you travel. If you need your passport during this time, please contact us for advice. Extra charges may apply for early or late applications. VISaS British citizens who hold a British citizen passport need a visa to visit the countries we've listed below. In most cases, we are able to arrange this for you. We will add the cost of the visa, plus a small handling fee, to your Confirmation Invoice. If you do not hold a British Citizen passport, it is your responsibility to check passport and visa requirements with the embassy of the country you are visiting. We are unable to accept any responsibility if you cannot travel because you are not granted a visa. Fees are correct at time of going to press. chIna �115 We will obtain a China visa for you. We will add the visa charge to your confirmation/ invoice, and send you all of the information and applications forms that you will need. You will need to send us your passport as part of the application process. EgyPT Citizens of the European Economic Community are issued with a Quick Trip Visa on board the ship, which is valid for 72 hours and allows entry to Egypt. ISraEl Currently, UK passport holders do not require a visa to enter this country ruSSIa �137 You will need to apply for your Russian visa if going ashore alone through our agent Asla. You will need to send your passport to Alsa as part of the application process, alternatively a group visa will be provided on board for excursions. ISraElI STamP PrOblEm If you have an Israeli entry stamp or visa in your passport Syria will not issue you a visa or allow you to enter Syria. So if you've been to Israel at any time during the term of your passport and you have an Israeli entry stamp you will need to obtain a replacement passport. TurKEy Your Turkish visa will be issued on board at arrival and is non-chargeable. VIETnam A visa will be required and can be obtained on board for a fee. yEllOW fEVEr Please note if you are travelling from South Africa to Zambia or Zambia to South Africa you will need to be vaccinated against yellow fever and have proof of the vaccination. In-transit passengers, irrespective of the time period in-transit will still require proof of vaccination. Please consult your GP for further advice and to arrange to be vaccinated. hEalTh anD SafETy OVErSEaS Health facilities, hygiene and disease risk can vary considerably around the world and travel to certain countries may make it advisable, or even compulsory to be inoculated against certain illnesses. Therefore, it is your responibility to take professional advice about inoculations and other health precautions at the time of booking. Do bear in mind that certain inoculations and preventative measures such as malaria protection may need to be taken well in advance of your departure. As requirements can change, we recommend that you re-check the situation closer to your departure date. Sources of information include: The Department of Health � you can obtain a free leaflet, Health Advice for Travellers, from most main post offices or by calling 0800 555 777 or at www. dh.gov.uk. If you are a UK resident, you are entitled to medical treatment at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country, Iceland, Liechtenstein, Norway or Switzerland. Only treatment provided under the state scheme is covered. However, to obtain treatment you will need to take a European Health Insurance Card (EHIC) with you. Please note: Not all UK residents are covered in Denmark, Iceland, Liechtenstein, Norway or Switzerland. Please visit www.ehic.org.uk for further details. You can apply for an EHIC, free of charge, on this website or alternatively by calling 0845 606 2030; or by picking up an application form from the post office. nOrOVIruS There is currently an increase in the incidence of the highly contagious gastrointestinal illness called norovirus, or the '24 hour stomach bug'. Procedures are in place on board ships to prevent and control outbreaks but we would like to remind you that the simplest preventative measure you can take is to frequently and thoroughly wash your hands with soap, and rinse them well, especially after using the toilet. If you are unfortunate enough to experience gastrointestinal symptoms such as vomiting or diarrhoea during your cruise, you should go immediately to your cabin and contact the ship's doctor. It is important to remember that people who experience norovirus almost always recover completely, without any long term effects. However, dehydration caused by the illness can be dangerous for the very young, elderly and people with heart conditions. People in these groups should take care and make sure they rehydrate properly. baggagE hanDlIng European holidays � Porterage is not included on European holidays. long haul holidays � Baggage handling for one piece of luggage per person is included both on arrival and departure from hotels. For security reasons, baggage handling is not included at airports. Details can be found with your final information. mInImum agE We regret that we are unable to accept bookings from persons under 18 on any of the holidays featured in this brochure. aDD-OnS Please note that if you are taking an add-on, additional visa, airport taxes, passenger charges, etc. may apply. SmOKIng Smoking is not allowed on our coaches or on flights and it is increasingly common to find smoking banned in public places. Smoking is normally allowed during the stops made during the journey. accOmmODaTIOn Our holiday prices are per person, based on the shared occupancy of a double or twin room/cabin. Where alternative accommodation is available, supplements are shown in the price panel/with the individual holiday details. Single cabins or rooms are available on most holidays, usually at a supplement. You should be aware that single rooms are sometimes smaller and less well-appointed than twin rooms. Three-bedded rooms are usually twin rooms with an extra bed. Your check-out time is normally between 10am and midday on the day of departure. The hotel grading systems used in this brochure are based on local ratings and these can vary quite considerably from country to country. The term `hotel' includes motels, inns and other equivalent establishments. Although we always endeavour to use the hotels named in the brochure, circumstances beyond our control may make it necessary to substitute an alternative hotel of an equal For latest prices visit pageandmoy.co.uk or call 0844 567 9939 Please have passport details ready when booking 41

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