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A-Z Guide | All you need to know
sometimes be made for large groups to depart from different airports; Group discounts do not apply to holidays that include Christmas, New Year, Easter and peak summer departures; Group discounts may not be available in conjunction with any other offers featured in this brochure or at time of booking. All group discounts are subject to availability and the normal booking conditions, and may be withdrawn at any time; Cancellations within the group will incur standard cancellation charges and may result in the loss or reduction of discounts; All Group offers are subject to availability and the number of group offers per departure may be limited or withdrawn without notice. Groups cannot be booked online. To book your group's holiday, please call 0871 231 4060. Meal supplements in hotels: The standard meal arrangement for your holiday is shown in the brochure price panel or online. If you choose to add more meals, the extra cost for bed and breakfast, half or full board will also be shown. In some cases, you may be able to choose to take fewer meals, and that reduction will also be displayed. Reduced child prices: Reduced prices for 1st and 2nd children only apply to children sharing a hotel room or apartment with 2 full-farepaying adults. If 1 child qualifies for a free child place, a 2nd child sharing the same hotel room or apartment will pay the full 2nd child price. 4 adults sharing an apartment with 2 or more bedrooms can bring 2 children at the 1st child price (1 may be a free child, if available). Children not sharing with at least 2 adults (except for single parent offers where applicable), 3rd and subsequent children pay the adult price and count as adults when the occupancy level is calculated. Deposits, flight, room, extra facility and board supplements and insurance premium must be paid in full for all children travelling at a reduced child price. Room Supplements: Supplements may be applicable for single rooms, double beds, extra beds and room upgrades.The price for these may vary through the season, depending on whether your booking falls within Low (L), Mid (M) or High (H) season.The dates that apply to low, mid and high season vary by resort. If a single person occupies a double room they will usually be asked to pay extra.This is because hotels tend to price all their rooms as doubles or family rooms and they do not reduce the rates if it is occupied by a single person.The costs to the hotel of providing the room are the same regardless of how many people occupy that room. Single rooms are limited in availability and may be smaller than double or family rooms, but are normally priced on the same basis, irrespective of design or size.This also applies to self-catering units where, for example, 3 people may choose to occupy accommodation priced for 4. We do not make additional or excessive profits from these supplements.The prices we charge reflect the costs of occupancy of the rooms contracted to us by the hotel. Supplements and Reductions: Prices are based on 2 adults sharing a standard room or cabin with facilities as listed. For villas and apartments prices are based on the number of adults sharing the property. Supplement Resulting from Currently Unknown Travel Taxes and Costs: We are aware that the UK government is considering imposing a number of charges related to aviation which includes a replenishment charge for the Air Travel Trust Fund. Despite our expertise in travel, it is impossible for us to predict which new taxes governments may impose or which cost increases may arise due to world events. Naturally, the scale of these taxes or charges, the timing of their introduction and even the method of collection has not yet been decided and therefore it is not possible for us to include them in your holiday price at this time. If you have already booked by the time they are introduced and these charges create an overall increase in our costs then it may result in an increase in the price of your holiday by way of a surcharge. 1st child prices (all durations) All durations (in £s) 01 May - 13 May 155 14 May - 20 May 175 21 May - 25 May 285 26 May - 10 Jun 195 11 Jun - 24 Jun 235 25 Jun - 08 Jul 275 09 Jul - 15 Jul 325 16 Jul - 22 Jul 355 23 Jul - 17 Aug 385 18 Aug - 24 Aug 355 25 Aug - 31 Aug 355 01 Sep - 15 Sep 255 16 Sep - 22 Sep 215 23 Sep - 29 Sep 195 29 Sep - 14 Oct 175 16 Oct - 21 Oct 175 23 Oct - 26 Oct 255 28 Oct - 31 Oct 175 Cots & Highchairs: If you require a cot or highchair, please state this at the time of booking and we will try to meet your request - there will be no charge (except in hotels and manor houses where a supplement may be payable directly to the hotelier) but please note that cot linen is NOT provided. All children (over the age of 2) will be given their own T-shirts and hats. Illness Children who arrive sick or who are taken ill when on holiday cannot, unfortunately, be cared for by our nannies or allowed into the Crèche or Club as they may infect other children. In these circumstances we are obliged to insist that parents look after their children. Equipment We provide a good range of toys, games and books inside the Club and Crèche. For the younger children we can also provide high chairs and cots both in the Crèche and in the villas (please request this at the time of booking). Please note that you need to provide your own cot linen.The Crèche also holds a supply of nappies, formula and milk for emergencies - although we would ask you to bring your own supplies. Sterilisers, changing mats and listening devices are also provided. We know that older children can be harder to please, and we have risen to the challenge with programmes of events which are sure to leave them full of stories to tell you! Simply Club is for six to ten year olds, and our dedicated childcare staff devise interesting, stimulating and fun schedules. Times The Crèche and the Club operate 5 days a week from Monday to Friday (Mousses, Lefkas) and Wednesday to Sunday (Alianthos, Crete).The crèche and club will run throughout the season but special club activities will only be run during main school holidays.The exact dates of operation for the Club activities in 2008 are as follows: Mousses: 26 May-30 May & 21 July-29 August Alianthos: 28 May-1 June & 16 July-31 August The times of operation are: Half days: 9.30-13.00 & 13.30-17.00 Full days: 9.30-17.00 We do ask parents to adhere strictly to these times when collecting their children. Club age children are welcome throughout the season but special activities may not be possible during school term time due to a lack of older children. Food Only snacks and drinks are provided during the day but we will keep packed lunches and prepared feeds in the fridge and feed the children at the necessary times. Please note that local supplies of formula milk are very limited and we therefore recommend that parents bring enough to last for the duration of the holiday. How to book Our service is offered on a pre-bookable 5 day basis; children can stay for either half days (mornings from 09.30-13.00 or afternoons from 13.30-17.00) or full days. When making your reservation please state the number of children requiring places, their ages at the time of travel and whether you wish full days or half days. This information is required to enable us to control the ratio of children to nannies, therefore ensuring the best care for your child. You may request either am or pm sessions but we cannot guarantee particular sessions due to the strict ratios we work to. It may also be possible to book places in either the Crèche or the Club once you are in resort. However, this is naturally subject to availability at the time and we cannot guarantee places for children who are not pre-booked into the Crèche and Club at the time of booking the holiday in the UK. Prices - Pre-Booked Rates Child 5 full days: £160; 5 half days: £100 Infants 6 months-2 years 5 full days: £190; 5 half days: £120 Daily rates booked locally are 20% higher than the pre-booked prices.
What's Included in Your Holiday Price
Your holiday price is the price stated on the last invoice for your holiday and includes the following: Return flights from UK to resort airport with given baggage allowances but excluding any flight supplements (see brochure flight pages). Airport taxes and passenger charges at home and abroad. Please note, any local taxes, levies, dues or similar required by local authorities abroad to be paid personally by every visitor are not included. Return transfer between the airport and your destination or a standard hire car where specified. Accommodation as shown on your Holiday Invoice (or any Final Invoice issued). Please note that All Inclusive may be shown as full board on your Holiday Invoice. Meals at your accommodation on a hotel holiday. See individual property descriptions for What's included'. Meet and greet at the airport by our representatives if arriving on one of our charter flights. Resort representation. We have representatives based in most areas and all clients are given a local contact number on arrival. Just how independent you would like to be is of course entirely up to you and we will be there should you need us. All facilities shown as free at your accommodation in the accommodation description or brochure price panel. Please note, there may be charges for other facilities such as cots, sunbeds, safety deposit boxes, air-conditioning, sauna, sports and equipment. Accommodation only: Please read your invoice carefully for any notes on collecting and returning your property key. Accommodation Only bookings do not include the following: Flights (and associated taxes), transfers or car hire Airport meet and greet service by Simply representatives All other terms and conditions apply.
Seasonal Price Ranges Short Haul
Prices From are taken from departures within the following date ranges: Low: 01 May - 13 May; Mid: 11 Jun - 24 Jun; High: 23 Jul - 17 Aug
Brochure Validity
We published this brochure in August 2008. Prices were accurate at the date of publication, but could have changed since then. Prices can go up or down.Your holiday adviser will be able to confirm the price of your holiday before you book.
On Holiday with Children
This section should be read in conjunction with our product information. Age ranges and restrictions: Age ranges are as follows: 2-12yrs inclusive in hotels unless otherwise stated in the hotel description; 216yrs inclusive in apartments and Florida. Children under 2yrs on the date of the return flight count as infants. No person under 18yrs will be allowed to travel independently. If you are 17yrs or under, at least 1 accompanying member of your party must be 18yrs or over, and this person must be the lead name on the booking. Owing to the nature of tours we regret we are unable to accept bookings for children under 12yrs. Children's Clubs Group sizes: Safety is paramount; we therefore work to a strict staff:child ratio. In the case of unforeseen circumstances such as illness, when 2 staff members are not available, then we reserve the right to cancel or postpone activities.To meet UK Health & Safety legislation, and at busy times, we may need to limit the numbers in children's clubs and attendance may have to be on a rota basis.This is to ensure the safety and well-being of the children in the club. Cots: We recommend that you bring your own travel cot as some hoteliers cannot guarantee that there will be a cot available on the date you arrive. Please bear in mind that no extra baggage allowance is given for cots, so you will have to pay an extra charge if your total luggage weight exceeds your limit. Hoteliers may charge for infant cots and food.
Travel Advice
For the most up to date information go to our website or ask your travel agent for further information on any travel restrictions, entry & stay requirements, visa & travel advice to your particular destination. Customs Information: A customs guide for travelers entering the UK can be obtained from the Customs and Excise National Advice Service on 0845 010 9000 or at www.hmce.gov.uk. Inoculations: It is the responsibility of all passengers to ensure that prior to travel they have taken the necessary health precautions applicable to their chosen destination. Advice about destinations can change, therefore please consult with your doctor at least 2 months before your departure, as some treatments (e.g Malaria) should begin well in advace of travel. For bookings within 3 weeks of departure, please consult your doctor before booking your holiday. Other sources of information include the Department of Health's free leaflet Health Advice for Travellers (0800 555 777), your doctor, a specialist travel clinic or MASTA (Medical Advisory Services for Travellers Abroad 0208 994 9874). Local taxes & visas: Some countries/islands make a charge on every visiting tourist.This charge has to be paid by each person, sometimes to the hotelier, sometimes at the local airport on arrival or departure. Because such charges are continually being introduced and the amount varies by destination, it is not possible to list here how much you should expect to pay. Local Laws: In some destinations, local laws and religious customs can lead to the withdrawal of certain facilities. In all Muslim countries visitors are reminded that during the month of Ramadan, local bars and restaurants (including hotel restaurants) change their opening hours so that staff can adapt their eating habits to the restrictions imposed upon them during daylight hours.Visitors may also be requested to refrain from eating, drinking and smoking in public areas during daylight hours.You should also be aware drinking and gambling ages vary by destination. USA drinking & gambling laws are very strict. You need to be 21 years of age in order to be served and don't be surprised if you get asked for proof of age (including a photograph) if you look under 30! To gamble, you must also be 21 years or older. In Sri Lanka, it is common during full moon holidays (Pooya Days) for hotels not to serve alcohol from hotel bars. In this case, it is usually permitted to consume alcohol in your rooms, but not to buy alcohol from any premises. In Aruba, India, Mexico and Venezuela, when elections are being held, then it is common for all licensed premises to be closed for the sale of alcohol (including the service of alcohol in all inclusive properties). In the Maldives, it is forbidden to import alcohol into the country, but alcohol is for sale in tourist resorts.
Child Offers & Reductions
Available at selected properties on a strictly first come, first served' basis. Please refer to the table below for prices at self-catering properties. Selected hotels offer a 10% reduction off the adult price for 1st and 2nd children. Children qualifying for free or reduced child prices do not count as adults when the apartment or villa occupancy is calculated. Only those paying the full adult fare are counted as occupants in a hotel room or apartment, whatever their age. 1st child prices for self-catering properties are shown in the table below.The 2nd child pays the 1st child price, plus an amount per week at self catering properties, please contact us for the latest 2nd child prices. Reduced prices for 1st and 2nd children only apply to children sharing a hotel room, apartment or villa with 2 full-fare-paying adults. 4 adults sharing an apartment or villa with 2 or more bedrooms can bring 2 children at the 1st child price. Deposits, flight, room, extra facility and board supplements and insurance premium (if taken) must be paid in full for all children travelling at a reduced child price. On self-catering and villa holidays, children aged 2 -16 years inclusive on the date of return travel may qualify for reduced child prices depending on the property. In hotels children aged 2 -12 years inclusive may qualify for reduced child prices as per the above guidelines. If you claim reductions for children older than the specified age range, you will have to pay the full adult price plus the appropriate amendment fee for them before any of your party can travel. Children qualifying for free or reduced child prices do not count towards group offers. Free child places Available where indicated on selected 7 and 14 night holidays to villas. For information or to confirm availability, check with your holiday advisor. Details of free child places offered are not available on-line. Only 1 free child place is available in each villa (where offered). Only available for a child sharing a villa with 2 full-fare-paying adults. Free child places are not charged: flight or room supplements. Free child places are charged: deposits (refunded when your holiday is paid for in full); insurance (if taken). If a booking is changed, any free child places for the new holiday are subject to availability.
Crèche & Children's Club Information
We have childcare facilities in Crete (Alianthos Apartments) and Lefkas (Mousses). Our childcare team consists of fully qualified, experienced carers and in order for the children to gain maximum benefit from our Crèche/Club facilities we adhere to a low ratio of children to staff especially for infants of 6 months to 2 years. The Crèche and Club buildings have playrooms, a separate sleeping room for the younger children and a kitchenette.There is a partially shaded outdoor area which offers a host of outdoor activities. Whilst the crèche and club are based in the same building, we do keep the age groups separated as much as possible and organise very different activities to keep the children amused. At the Crèche (6 months to 5 years), play will be mainly inside the specially-built club house or in the enclosed outdoor area. We provide toys and games for play during the day, and the Crèche is well stocked with the necessary equipment such as sterilisers and changing mats. For the Club (5-10 years), we organise outdoor games and activities, such as treasure hunts and walks.
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