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AITO QUALITY CHARTER
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service.The Association encourages the highest standards in all aspects of tour operating. EXCLUSIVE MEMBERSHIP AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct. FINANCIAL SECURITY An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo.This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis. ACCURATE BROCHURES and WEB SITES All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered. PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards. MONITORING STANDARDS AITO endeavours to monitor quality standards regularly. All customers should receive a postholiday questionnaire the results of which are scrutinised by the Association. RESPONSIBLE TOURISM All members acknowledge the importance of AITO's Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating.Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 3 star status. CUSTOMER RELATIONS All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Ski Beat is a member of the Association of Independent Tour Operators.To contact the Association, visit www.aito.co.uk or call 020 8744 9280.
TRAVEL INSURANCE
We consider it essential to be well insured before embarking on a Winter Sports holiday - in fact we consider it so important that we will not accept your booking if you are not insured. We have arranged a special insurance package via Fogg Travel Insurance Services Ltd with members of the Association of British Insurers who are authorised and regulated by the Financial Services Authority (FSA) and the Fogg Travel MEDI-CARD enabling you to ski with the knowledge that all your rescue, transportation and medical bills will be automatically taken care of (you pay the policy excess). As with most insurances, you are only insured for an event which occurs after you have purchased the cover. Please therefore carefully read the paragraph headed Health. It is essential that you read the insurance certificate. If for any reason it is not suitable for you, you may return it for a full refund, provided you return it within 14 days of receipt and you have not travelled or have made a claim. A full copy of the insurance certificate will be sent with your confirmation of booking. A brief summary of the cover is provided below, with full details of terms, conditions and exclusions available on request. SUMMARY OF COVER Section Maximum Benefit PERSONAL ACCIDENT £25,000 (Death limit £15,000, under 16 yrs £1,000) MEDICAL EXPENSES £5,000,000 * HOSPITAL EXPENSES £600 @ £15 per day CANCELLATION / ABANDONMENT £5,000 * BAGGAGE £1,500 * Single item/Valuable limits £300 Emergency Baggage £150 SKI EQUIPMENT £700 * Hired Skis £400 Single/Set limit £500 PERSONAL MONEY £500 Cash £250 * LOSS OF PASSPORT £200 * TRAVEL DELAY a) £100 Delay Cancellation b) £5,000 * PERSONAL LIABILITY £2,000,000* MISSED DEPARTURE £500 LEGAL EXPENSES £10,000 * UNUSED SKI PACK £300 SKI HIRE CHARGES £150 PISTE CLOSURE £300 * EXCESSES of £50 apply, increased to £250 in respect of Liability and Legal. IMPORTANT NOTICE Under the Association of British Insurers General Business Code of Practice we have to bring to your attention some of the important features of your travel insurance policy. Insurance Policy This contains full details of the cover provided plus the conditions and exclusions which apply to it. You must read the insurance policy carefully. Conditions and Exclusions There are conditions and exclusions which apply to individual sections and general conditions, exclusions and warranties which apply to the whole policy. HEALTH If you, or any other person who is travelling with you, has ever had treatment for any heart or circulatory condition, a stroke or high blood pressure, any breathing condition (including asthma), any type of cancer, any type of diabetes, any existing injury or other serious or re-occurring medical condition, any condition requiring long term prescribed medication or if you are receiving or awaiting investigation for any medical condition you must advise the Referral Helpline as per the policy terms to see if additional cover is available. Insurers reserve the right to impose terms.You will receive confirmation in writing of their decision. Simply telephone : FOGG TRAVEL - MEDICAL REFERRALS on 01623 635 958 during normal working hours. Your enquiry will be handled confidentially and you will be advised of the extent of cover that can be provided.You will be given a Helpline reference, and confirmation will be sent/faxed to you. When calling please have : # details of your illness/condition # names and dosage of any medication you are taking # what treatment you are receiving # how regularly you receive check ups # are you awaiting further treatment at hospital Property Claims These are settled on an indemnity basis not on a "new for old" or replacement cost basis. Policy Limits Most sections of the policy have limits on the amount the insurer will pay under that section. Some PREMIUMS PER PERSON (including ins. tax @17.5%) Period Children Adult** Family (up to 18 yrs) up to 10 days £27 £38 £95 up to 17 days £35 £45 £115 ** Double premium for persons 65 years and over. Age limit of 84 years at the date of departure. Infants up to 2 years are covered by parents premium - medical and baggage cover only; 2 - 17 years inclusive are classified as children. Insurance is effected as soon as the premium is received by Ski Beat. Clients wishing to make their own insurance arrangements MUST provide a copy of the policy when making the final payment to Ski Beat. ANNUAL POLICIES Available direct with Fogg Travel Insurance Services Ltd through a link on www.skibeat.co.uk
AITO & Travel Insurance
sections also include inner limits e.g.: for any one item, or for valuables in total. Policy Excesses Claims under most sections of the policy will be subject to an excess. Where there is an excess, you will be responsible for paying the first part of the claim. Fraud The making of a fraudulent claim is a criminal offence.Your insurer may be recording details of claims on an anti-fraud register. Reasonable Care You are required to take all reasonable care to protect yourself and your property and to act as though your are not insured. Telling Us about Relevant Facts You must tell Insurers or ourselves before you travel about anything which may effect your cover.This information must be complete and adequate. If you are not sure whether something is relevant you should tell us anyway.You should keep a record of any information you give us. If you do not tell Insurers about something that may be relevant your cover may be refused and Insurers may not cover any related claims. Complaints The Insurance policy includes a Complaints Procedure which tells you what steps you can take if you wish to make a complaint. Hazardous Holiday Activities The policy may not cover you when you take part in certain hazardous activities e.g.: paragliding.The contract will be subject to English Law unless otherwise agreed. PLEASE ENSURE YOU READ YOUR INSURANCE POLICY CAREFULLY. If you have any queries regarding this insurance, please contact: Fogg Travel Insurance Services Limited Tel: 01623 631 331 Fax: 01623 420 450 quoting SKI BEAT insurance. Form E111 has been replaced by European Health Insurance cards (EHIC). Full details can be found via www.skibeat.co.uk and "ski packs" which has links to the Department of Health website. It is advisable that you take these documents with you when travelling in Europe, as they provide a certain level of medical treatment in most European countries, this helps to defray expensive claims. The EHIC does not pay for any rescue services.
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For availability and a quote: www.skibeat.co.uk
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