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Your flight
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Flying with Thomas Cook Airlines
servicesFlight supplements in £s on other non-Thomas Cook flights, either cannot be offered per the Departures Return/Land Departure Airline person from theamounts shown withCountry and not be entitled by ourselves departures duringyou fly airline and you will Duration Flight for or Day/Time Day/Time From/To Codeany compensation. If you have paid a supplement for an Code Flying time to Low Mid High upgraded service, this will be refunded.
Providing you with the ultimate in flexibility, Thomas Cook Airlines are able to offer a number of pre-bookable flight services, which should be booked no later than 7 days prior to departure. (If you are not flying with Thomas Cook Airlines, please contact your airline direct or consult with your Travel Agent).
Seating
As the airlines allocate the seating on their planes, we recommend that you check in early if you would like a specific seat or to sit together. Seats Together: You can reserve seats together on Thomas Cook Airlines flights and on selected other charter airline flights at the time of booking for charges of up to £20 per person. We will aim to sit parties together, side by side. However, in some circumstances, depending on the size of the group and/or configuration of the aircraft, sitting together could be either side of the aisle or directly behind one another. Seat Number: You can also pre-book your seat number on selected Thomas Cook Airlines flights. You must first reserve your seats together (with the tour operator) or extra leg room seats (with our Customer Service & Sales Team) as explained above. Then, you can select your seat number at a cost of £10 return per seat, by contacting Thomas Cook Airlines on 0844 855 0515, or your travel agent. Alternatively, book on line at www.thomascookairlines.co.uk.
Extra Leg Room
If you are flying with Thomas Cook Airlines, you can reserve one of the limited number of seats offering additional leg room. Call our Customer Service & Sales Team no later than 7 days prior to departure. Additional legroom seats will be reserved for you at a cost of: Short Haul from £30 per person return Short Haul Plus from £50 per person return Long Haul from £100 per person return Short Haul flights are under 3 hours duration. Short Haul Plus flights include the following destinations: Turkey, Canary Islands, Cyprus, Morocco, Egypt, Gambia, Greece and the Greek Islands. Long Haul flights are 7 hours and over. Company and Civil Aviation Authority regulations apply. If you are travelling with another airline, ask your travel agent for details of other airlines services.
Dietary requirement meals/snacks
If you are entitled to a meal or have paid for a meal, Thomas Cook Airlines can offer a range of meal options, including childrens, vegetarian, vegan, diabetic and gluten-free. Please reserve at the time of booking ask your travel agent to book via Finishing Touches on Viewdata. (Within 10 days of departure you need to call our Customer Service & Sales Team, no later than 7 days prior to departure).
Celebrating?
If you are celebrating a birthday, or other special occasion, you can pre-order Champagne at a charge. Call our Customer Service & Sales Team no later than 7 days prior to departure.
Executive Lounge Facilities
Executive lounge facilities are available at selected UK airports, at a charge. Lounge regulations apply, subject to opening hours. Call our Customer Service & Sales Team, no later than 7 days prior to departure.
Helping hand?
If you require assistance on a flight just make your request at time of booking.
Peanuts
Peanuts can be purchased on board Thomas Cook Airlines flights. If you suffer from a peanut allergy, call Thomas Cook Airlines Customer Service & Sales Team services on 0844 855 0515 for a peanut-free meal to be requested (provided you are entitled to a meal or have paid for a meal). Thomas Cook Airlines UK Ltd cannot guarantee to have a peanutfree environment onboard an aircraft and is not able to change or modify the cabin environment by individual passenger request.
Thomas Cook Select Holidays
All Thomas Cook Select customers (excluding infants), flying with Thomas Cook Airlines, will receive a 25kg luggage allowance, a voucher which entitles them to one free drink (per flight) and 1 free set of headphones.
Flight supplements in airlines for carriage of golf clubs, payable either at the time of£s per DeparturesorReturn/Land Departure departure. If for departures during to booking, at the airport prior to Airline person from theplanning you are amounts shown Day/Time clubs, please ask your travel agent to contactMid relevant Code take golf Day/Time From/To the High Low airline at the time of booking, and they will be able to provide details of prices. Your Travel Agent must also give details of your All Flights request to take golf clubs on the Special Request page of our Long haul flights: Time differences from the UK to the Tropics mean reservation system. Golf clubs must be secured in their bag, and as that your flight will arrive up to 5 or 6 hours further ahead for flights above, carriage will be subject to availability. It is in your interest to to the East and up to 5 or 6 hours behind for flights to the West. have your golf clubs insured. We advise that all courses require Also, flights to the West often arrive back in the UK, the day after official proof of handicap. Car hire: we strongly advise golfers to prethey depart. For example: a flight departing from Cancun on a book car hire. Although public transport/taxis will probably be Sunday afternoon, arrives in the UK on the Monday morning. Please available from all of our recommended accommodation, bear this in mind when looking at flight times on the flight pages. arrangement may be costly and/or time consuming. Any long haul flight is a tiring experience, although there are steps Hand Baggage: The check-in agent at the airport will ask you to you can take to make your journey more pleasant, such as drinking show your hand baggage. Only one item of hand baggage is plenty of water and wearing comfortable clothes. For heightened in- permitted. If you are flying with Thomas Cook Airlines, this should flight comfort, you could take a Premium Cabin upgrade, which are not be over 5kg in weight or bigger than 43 x 28 x 23 cm in size. available on certain flights, please refer to the flight pages for full Please bear in mind that Charter airlines have greater restrictions on details. size of hand baggage than Scheduled airlines please ask your Carriage of infants (0-24 months): The minimum age Airlines allow travel agent for specific information on the airline you are flying carriage of infants does vary between airlines, please ask your travel with. The low dose X-Ray machines used at UK airports to examine agent or contact the airline direct for information. Thomas Cook hand luggage will not affect photographic film. Hold baggage is Airlines allow infants aged 2 weeks and upwards to travel by air and subject to a higher dose X-Ray inspection and we suggest therefore the infant must either sit on an adults lap or occupy a car seat that you pack your film in your hand luggage. Items such as knives, (infants must be at least 6 months to occupy a car seat). If choosing scissors, tweezers and laser pointers may not be carried as hand to sit the infant on an adults lap, please see Child Price Conditions luggage. These should be carried as hold baggage only. Any such (Your Holiday Price section) for prices. If choosing to occupy a car items or sharp objects will be confiscated if packed in your hand seat, we recommend you contact the relevant airline for regulations luggage. For full details of items permitted on board, please check for the car seat. If travelling with Thomas Cook Airlines contact Pre with the airline you are flying with. Flight Services Department on 0844 855 0515 for information. Hold Baggage: Your hold baggage must not exceed the stated Customers choosing this option will need to book a flight seat for allowance on your ticket. A charge will be made if the stated the infant. The price of a seat for an infant will usually be the adult allowance is exceeded. Baggage allowances range from 15kg seat only price (but there may be discounts available). Children aged upto 25kg. Individual items of luggage must not exceed 30kg for 2 or over on the RETURN flight must pay the appropriate child price lifting purposes. of the holiday. Entry To Cuba: Please note, certain electronic items (including Carriage of unaccompanied minors (under 16 years) DVDs, PlayStations) are prohibited from being taken into Cuba Thomas Cook Airlines will not accept children under the age of 16 and may be confiscated and not returned if found in your years unless accompanied by an adult. Other airlines we use have possession or baggage. Please refer to information contained similar restrictions. Please refer to the section on Your Holiday with your flight tickets for further details of items affected or Booking in our Booking Conditions for our policy on children check the latest restrictions with the Cuban Embassy. travelling unaccompanied. Flights to/from USA: authorities in USA prohibit carriage of butane In-flight meal: Please refer to Your Holiday Price section and whats lighters on board any aircraft operating to/from the USA, in hold or extra for information about in-flight meals. hand baggage or on their person. Medical Equipment: If you are carrying medical/mobility equipment, you must ensure that you have adequate insurance to cover the items for possible loss or damage. Valuables: Please remember to pack any valuables including money, Check-in credit cards, jewellery, keys and camera equipment in your hand The following information is designed to help you complete the luggage and not in your suitcase. airport check-in process as quickly as possible. If you fail to check in on time, the airline is entitled to refuse to allow In flight safety you to board the flight. We cannot accept responsibility if such a Safety: the safety and welfare of passengers is of paramount situation arises and, whilst we endeavour to assist in making importance. While we wish to create a genuine holiday mood, we alternative travel arrangements to your resort, any cost or loss will deny boarding or impose additional conditions of carriage on incurred as a result will be your responsibility. any passenger who: "is intoxicated and or disruptive. If you fail to check in at all for your flight from the UK, we retain the "found to be smoking on board our aircraft. right to cancel any other arrangements you have booked with us "makes an inappropriate remark. Inappropriate remarks are and you will be unable to use your return flight to the UK. No considered as any comment or statement made by a person, which refund can be made for any unused arrangements. indicates they may be carrying a bomb (or other such explosive When you arrive at the check-in desk for your flight, you will be device), a firearm or weapon regardless of that persons intent or asked for your ticket, passport and baggage. If travelling in a group, reason for making the comment or statement. please make sure all members of your party are at the desk. Once you have checked in, you can move through to the departure lounge Although we want you to start and end your holiday on a high note, please make sure that you keep any drinking to a minimum before where you will find further information, including your departure the departure of your flight. We will deny boarding to any passenger gate number. who appears to be intoxicated or whose behaviour we consider to Important Notice: You must check-in at least 1 hour prior to be disruptive. Passengers that are refused travel will be responsible departure, failure to do so could result in you being denied travel. for arranging alternative transportation at their own expense. Remember no calls will be made for your flight so please make sure We realise that some larger passengers, due to their size, often find that you are at the departure gate no later than 45 minutes before your departure time (60 minutes for some destinations). Passengers that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise that are refused travel will be responsible for arranging alternative us or your travel agent at the time of booking if you know or are transportation at their own expense. Thomas Cook Airlines and unsure as to whether the seat size on the aircraft will be sufficient most other carriers permit the in-flight consumption of alcohol for your needs. If you do require additional space, then subject to purchased from the on-board bar service only. availability, you can purchase more than one seat located side by Security: Please keep your luggage with you at all times. Never side or if you prefer, a wider seat in an upgraded class (where carry packages or presents for anyone else. Unattended luggage will applicable). We regret however, that due to additional costs incurred be removed and destroyed. by us, you will have to pay the full cost of all seats required by you, Emergency Exit seats: Please note, for safety reasons we are unable plus any upgrade supplement per seat. to allocate seats on emergency exit rows, to either disabled If you are purchasing extra seats due to your size, please contact us passengers or children. or your travel agent. Pregnancy: Regulations vary from airline to airline, but some will Smoking: please note that whatever airline you fly with, all UK refuse to carry women who will be 28 weeks or more pregnant on airlines have a strict no-smoking policy throughout the aircraft. the date of return travel. If you are in doubt, please check with the
At the Airport
Non-Thomas Cook Airlines flights
If you have booked a 'Select' holiday but are travelling with an airline other than Thomas Cook, 25kg luggage allowance, free headphones and free drinks cannot be guaranteed. Please check with your travel agent for details of the services aboard these flights. If you are not travelling on a Thomas Cook Airlines flight, the services advertised for TC Traveller and TC Premium will not be available or may vary between airlines. Please check with your travel agent for details of the services aboard other flights. Please also note however that the flight information shown in our brochure may change after publication Occasionally it is necessary to change the airline used which may mean a flight shown as being operated by Thomas Cook Airlines is substituted by another airline. In the unlikely event this happens, we regret the same
airline concerned. We recommend that you also consult your own doctor. Fitness to fly: You may need permission to fly from your doctor if you suffer from certain medical conditions, which may mean you also require assistance from the airline. Should you have any concerns about your fitness to fly and you are flying with Thomas Cook Airlines please contact 0844 855 0515. Baggage delays: Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if the recommended insurance is taken, you are covered for emergency purchases. Sporting Equipment: Most airlines can accept most types of sports equipment - charges apply. All such items will travel on a weight and space-permitting basis only. You should also have insurance for these items. Carriage of Golf Clubs: some of the airlines named on the flight pages will agree to carry half a set of golf clubs within your baggage allowance. Thomas Cook Airlines charge for the carriage of golf clubs. With Thomas Cook Airlines Golf clubs are not included as part of your baggage allowance. Charges will however be made by some
Deep Vein Thrombosis
Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, and thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice that will include information on those people most at risk of DVT and how to reduce risks when flying. Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, and walking around the aircraft whenever possible. Most airlines provide details of suitable exercises you can do and other measures you can take to reduce risks within their in-flight magazines or during in-flight videos and if you are flying with Thomas Cook Airlines, please also visit www.thomascookairlines.co.uk for further information. More comprehensive advice can be found on the UK Department of Health's website (www.dh.gov.uk) but if you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel.
Please read important information on pages xx-xx. Flight supplements can go up or down. The supplement when you book will not exceed the supplement stated in the grid for the flights shown, by more than £100 per person.
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