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Thomson Destinations
Abbreviations
Those commonly used include: 1st Ch = 1st child; 2nd Ch = 2nd child; AC = air-conditioning; Ad = Adult; AI = all inclusive; BB = bed and breakfast; BL = balcony or terrace; CS = cot space; FB = full board; HB = half board; LSV = limited sea view; PB = private bath; PP = per person; PPPN = per person per night; RD = reduction; RO = room only; SC = self-catering; SH = shower; SUPPS = supplements; SV = sea view; SSV = side sea view; WC = toilet.
A-Z Guide
All Inclusive Hotels
You may have to wear a wristband or carry ID to qualify for the full range of benefits. Under-18s should not expect to be served alcohol. Times for free drinks and snacks can vary. Your All Inclusive package may not include bottled mineral water. You'll need cash for extras such as excursions, telephone calls and safety deposit boxes. Some restaurants require reservations and are subject to availability. You may be charged for motorised sports and have time limits or age/experience restrictions on some sporting activities. Sessions per guest for some facilities will be limited. In the unlikely event that a delay to your return flight means you spend extra time in resort (not necessarily at your original accommodation), any refreshment supplied will be according to the airline's instructions and not the board basis of the hotel you booked. For a full description of what's included, see the individual hotel description.
The pages of this A-Z Guide followed by Our Agreement both contain important information which must be read carefully before you book.
years on the last day of the holiday. Children over 7 years old are accepted on all safaris except Best of Kenya, Great Parks of Kenya and Best of Tanzania where children must be 12 years or older. Other important information Kids' clubs: All kids' clubs within the Faraway Shores and Thailand brochures are hotel-run. Guests can make use of these facilities if they are included in their package, but it should be noted that Thomson Holidays have no involvement in running or supervising these kids' clubs. Offer variations Family Friendly Hotels: 1st child receives a 50% discount off the adult price and the 2nd child receives a 25% discount. Holidays to Dominican Republic, Brazil, Jamaica, Cuba, Goa and Mexico (except for Family Friendly Hotels): 1st child receives a 40% reduction off the adult price and the 2nd child receives a 20% reduction. For all other resorts and A la Carte holidays: 1st child receives a 20% reduction off the adult price and the 2nd child receives a 10% reduction off the adult price.
Accuracy
Flight timings: These may change with very little notice from those published. Your ticket will show the final flight details. Meal service: Hoteliers may change from buffet to waiter service, or vice versa. Sea views: May be partly blocked by trees from both public and guest rooms. Balconies: If your accommodation is described as having a balcony, this will be a terrace if your room is on the ground floor. Hotel Facilities: Some hotels offer facilities such as tuition or beauty treatments etc as part of your holiday. When these are offered, a limit will apply to the number of sessions which can be taken by guests. Baths and Showers: Where hotel or apartment facilities include bath and shower, the shower will be an over-bath shower unless otherwise stated. Villa bathrooms may consist of a bath or shower stall or both. Family rooms and 4-bedded rooms: These may not necessarily be larger than standard rooms. Artist's impressions & Computer Generated Images: In some cases we have had to publish an artist's impression or computer generated image of a hotel. This image is intended solely to give you an idea of how the property will look. It is not an exact replica of the finished building. Videos: The availability of videos advertised is correct at the time of publication.
Cruise Holidays
All Inclusive Upgrade - The Onboard Drinks Package The drinks package includes draught beer, spirits, aperitifs, house wine, soft drinks and a range of cocktails. Premium drinks as defined onboard (e.g. champagne, malt whiskies, speciality coffees and bottled water) are not included. Drinks are available from all bars, lounges and restaurants. Drinks served outside of 10am-2am will be charged to your onboard account. Special rates apply for children aged up to and including 17 years. The minimum drinking age aboard our ships is 18. All Inclusive upgrade only applies to your time onboard the ship. It does not apply to hotels on Cruise & Stay (or Stay & Cruise) holidays. Please note that the All Inclusive Upgrade must be booked by all members of the party. The free All Inclusive Upgrade is a limited availability offer that may be withdrawn at any time. Arriving / Departing Your Accommodation The `Holiday Length' or `Number of Nights' tells you the number of nights your cruise cabin, hotel room or apartment has been reserved for you. Fly-Cruises and Stay & Cruise Holidays: You will be able to board the ship as soon as your coach from the airport or hotel arrives in the port. On disembarkation day, you should be ready to leave your cabin by 8am. We will take you to the airport in good time for your return flight home; until then, you may remain aboard the ship. Courtesy cabins will usually be available so you can freshen up before you leave. Cruise & Stay Holidays: After your cruise you will be collected from the ship and taken to your hotel in the morning. Rooms may not always be ready on arrival. Cabin Only: We ask you to arrive at the port for embarkation any time between 9am and 9pm. Booking Your Cabin Number To book your cabin by number in advance of your cruise, just follow these simple steps: 1. Choose your cruise and book it as usual. 2. Once you have booked, you can request your cabin number by telephoning 0871 231 4908 between the hours of 08:30-18:00 Mon-Fri, 08:30-17:30 Sat and 11:00-16:00 Sun. (Calls cost 10p per minute at all times from BT landlines. Other operator networks may vary). 3. We will confirm your cabin number to you over the phone, and add the £35 cabin booking fee to your Holiday Invoice. Things You Need To Know: There is always a degree of background noise on a ship which may be exaggerated during manoeuvring or adverse weather conditions. Cabins in the centre part of the ship and on higher decks tend to be less affected by this background noise. All cabin reservations are offered subject to availability. If you decide to cancel your cruise booking because your requested cabin is no longer available, you will have to pay the normal cancellation charges set out in section 12 of Our Agreement. If you cancel your pre-booked cabin reservation, your money will not be refunded. Occasionally, cabins may become inoperable due to circumstances beyond our control. If this happens, you will be allocated the nearest available cabin to your original choice and the booking fee will be refunded onboard. · Not all cabins are available to pre-book. We cannot accept cabin reservations within 15 days of departure. Dining Options On Thomson Destiny The Seven Seas Restaurant offers full waiter service for breakfast, lunch or dinner. A buffet option is also available at breakfast. Open seating applies for breakfast and lunch but for dinner we have retained the cruising tradition of fixed sittings. Dinner is served in two sittings, normally 18:30 and 20:30. You can request your choice of sitting either at the time of booking or at the start of your cruise. The Lido Café offers a self-service buffet, 24 hours a day. A lunchtime barbecue, pizzas and baguettes are also available on the pool deck. Room service is offered 24 hours a day (extra charge applies). Dress Code A dress code applies during the evening. Except for formal night, the dress code is smart casual. There is one formal night on each seven night cruise - normally the Captain's Cocktail Party. It's a great opportunity to put on your glad-rags and enjoy a gala evening. A dinner jacket or tuxedo is the norm for men but otherwise a suit and tie is fine. Ladies should be elegantly dressed
Arriving / Departing Your Accommodation
Long haul arrivals: Some overnight flights from the UK arrive in the early hours of the morning, these do not count as one of your holiday nights. Rooms may not always be ready for you on arrival. Hotel/apartment check out: On the last day of your holiday, you may have to leave your room by mid-morning or noon so it can be prepared for the next guests. If your flight departs on or after midnight, you will have to check out of your room by midday on the previous day. A courtesy room or apartment will usually be available, free of charge, where you can leave your bags until departure time. Late check out rooms are available to purchase at selected properties; please see Holiday Options for details. Depending on the arrival and departure times of your flights, you may miss a meal if you have booked half or full board. We have taken this into account in the total cost of your holiday (including flight supplements).
Air Carrier Liability
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention. Compensation in the case of death or injury There are no financial limits to the liability for passenger injury or death. For damages up to 100000 SDRs* (approximately £80,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault. Advance payments If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximately £13,000). Passenger delays In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRs (approximately £3,300). Baggage delays In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately £800). Destruction, loss or damage to baggage The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £800). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. Higher limits for baggage A passenger can benefit from a higher liability limit by making a special declaration at the latest at checkin and by paying a supplementary fee. Complaints on baggage If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal. Liability of contracting and actual carriers If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier. Time limit for action Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Basis for the information The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States. * SDR (Special Drawing Rights) is a unit of account created by the International Monetary Fund in 1969, based on a basket of the world's leading currencies, principally US Dollars, Euros, Japanese Yen and Sterling. Please note: In accordance with EU regulation 2111/2005 there is a `community list' which contains details of air carriers that are subject to an operating ban within the EU community. This list can be seen at www.dft.gov.uk
Child Offers and Prices
These are on a strictly limited, `first come, first served' basis. Up to two children may travel for less than the full adult fare but do not count as adults when the accommodation occupancy level is calculated. Only those paying the full adult fare (including the 3rd and 4th child benefiting from the large family offer) are counted as occupants in a hotel room, villa or apartment, whatever their age. Children qualifying for free or reduced child prices do not count towards group offers. Reduced child prices Reduced prices for 1st and 2nd children only apply to children sharing a hotel room or apartment with 2 full-fare-paying adults or a child sharing with 1 full-fare-paying adult on selected codes featuring a single parent offer (see below). 4 adults sharing an apartment with 2 or more bedrooms can bring 2 children at the 1st child price (one of which may be a free child, if available). If one child qualifies for a free child place, a 2nd child sharing the same hotel room or apartment will pay the full 1st child price plus an amount per week as shown in the price panel. Children not sharing with at least 2 adults (except for single parent offers), third and subsequent children pay the adult price and count as adults when the occupancy level is calculated. Deposits, flight, room, extra facility and board supplements and insurance premium (if taken) must be paid in full for all children travelling at a reduced child price. Bed sharing In hotel rooms with just 3 single or 2 double beds, the 1st and 2nd children must share a bed to qualify for the child price. Bed sharing is only allowed where the children's combined ages do not exceed 11 years. Where the children's combined ages do exceed 11 years only 1 child can be accommodated in the room. Some hoteliers do not allow bed sharing. Age ranges and restrictions Age ranges are as follows: 2-12 years inclusive in hotels unless otherwise stated on the hotel description (please see the note above on bed sharing); 2-16 years inclusive in apartments. Children under 2 years of age on the date of the return flight count as infants. See flight information. No person under 18 years of age will be allowed to travel independently with Thomson. If you are 17 years of age or under, at least one accompanying member of your party must be 18 years of age or over, and this person must be the lead name on the booking. Owing to the nature of tours we regret we are unable to accept bookings for children under 12 years on the date of return travel. Cots: We do recommend that you bring your own travel cot as some hoteliers cannot guarantee that there will be a cot available on the date you arrive. Please bear in mind that no extra baggage allowance is given for travel cots, so you will have to pay an extra charge if your total luggage weight exceeds the airline's own limit (which may be less than 20kg. See `Baggage Allowance' under `Flight information'). Hoteliers may charge for infant cots and food. Because of the amount of travelling involved, we have found that tours and safaris are not suitable for children. Therefore we do not accept tour or safari bookings for children who are under 8
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