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all you need to know a-z guide
destinations before you travel or even before you book. The numbers below will connect you to our local experts. Balearics - 0905 0690169; Mainland Spain 0906 5842001; Canaries 0905 0690269; Cyprus 0906 5842000; Turkey (May-Oct) 0905 0690111. Calls whilst in the UK cost 60p per minute (as at October 2005). Calls to HolidayLines whilst overseas are charged at local rates. This service is provided by Energis Communications Ltd, 185 Park Street, London, SE1 9DY.
hot spot accommodation
At Freestyle Hot Spot accommodation we have added a few extras for you. Your Hotspot accommodation may include some of the following (not all hotels will feature all of the below), see individual hotel descriptions to find out which ones apply. " Exclusive to Freestyle " The best locations for the resort action " Size does matter! One of the biggest complexes in resort " Entertainment - day and night " Spacious sun terraces and pool bars - for chilling beside the pool " Late bars " Late breakfasts " All Inclusive drinks option " Satellite TV with music and sporting events " Games room " Pool table " Sports facilities and gym
reissue one in the correct name. (An amendment fee may be applicable). Minors: There may be specific entry requirements applicable to minors (children under 18) relevant to the country you are visiting. In certain circumstances this may incur additional expenses and require separate/additional legal documentation such as an affidavit, executed by a notary public, where for example the minor is not accompanied by both parents. As these entry requirements vary for different countries you should always check with the relevant Consulate/Embassy of the country you are intending to travel to prior to booking. Failure to do so may result in you being refused entry/carriage. Special rules by destination or airline: Some countries and charter airlines have special rules about passports and visas. As visa requirements may change at any time, it is important to double check with the relevant consulate/embassy of the country you are intending to travel to prior to booking your holiday and again within six weeks of departure..Failure to do so may result in you being refused entry/carriage. Thomsonfly and other charter airlines are not permitted to carry certain nationals to and from their country of origin due to licensing law restrictions in place with overseas aviation authorities. The current licensing laws, as of 3rd July 2006, do not allow Thomsonfly to carry nationals of the following countries on their operating routes; Brazil, Cuba, Kenya, Maldives, Morocco. Egyptian nationals, with official residence in the UK, can travel on Inclusive Package Tour arrangements only. Indian and Turkish passport holders can travel on Inclusive Package Tour arrangements only. Mexican nationals can travel on Thomsonfly if they are travelling on a round trip Inclusive Package Tour from the UK. Please check with Thomson or your embassy/consulate before you book your holiday. Failure to do so may result in you being refused entry/carriage.
inoculations
Consult your doctor, health centre or ask your holiday advisor/travel agent for the latest recommendations. Remember, some vaccinations require a course of injections so leave enough time to complete the course.
paying for your holiday
Payment of the balance shown on your Holiday Invoice is due no later than 8 weeks before departure. In the unlikely event that we need to pass on changes in our costs as explained in Our Agreement, we will send you a Final Invoice about 10 weeks before your departure date showing the total amount you must pay us.
insurance
All party members, including infants and children, must be adequately insured on holiday, and this is a condition of booking with us. You may either: accept our recommended policy, in which case the premium will be added to your Holiday Invoice; or choose a policy at least as good with another company. If you choose a different company, you must tell us so that the insurance company details and policy number can be recorded by us. We must have this information before we can confirm your booking. Details of our recommended policy are available upon booking. Adequate insurance is important in case your holiday is affected before or after departure by illness and other events beyond our control as we do not pay compensation for these.
price validity
Prices of holidays and other services advertised are valid only for holidays that return on or before 31st October 2008. Please refer to section 2 of Our Agreement for important information about your holiday price.
rooms and bed arrangements
Single rooms Facilities in single rooms may differ from the standard room. The price of your holiday may go up if you choose extra facilities. Extra beds Some twin rooms can take a third or fourth bed - usually camp or folding beds - though they may limit space. Twin rooms with four beds may add bunk beds which are only big enough for children. If a third or fourth adult shares a room they may be entitled to a price reduction (if shown in the supplements and reductions) even though first and second adults still pay the standard room price. Rooms with two double beds are often unable to accommodate extra beds and it may be necessary to share to qualify for a reduction.
meal arrangements
Main meals referred to in hotel descriptions are lunch and dinner. Half board means breakfast and dinner (or lunch, if you wish, at some hotels). Bed and breakfast means breakfast only (may be simple continental style in Greece and Turkey). Room only and self-catering means no meals are included. All self-catering accommodation includes adequate living facilities, a kitchen/kitchenette with fridge and cooking equipment (best suited for preparing light meals). All Inclusive means all meals and locally produced drinks are included (unless after midnight when a cash bar system may operate. Please see the All Inclusive section). If you have paid a flexible dining supplement, all meals are usually taken in the main restaurant dining area. If you choose to dine à la carte (where available), an additional supplement is payable. Please see hotel descriptions for full details.
safety first your health and safety
We take all reasonable care to make sure that the services which make up the holidays advertised by us are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, overseas safety standards are generally lower than in the UK, for example, few hotels yet meet EC fire safety recommendations even in Europe. Usually we cannot make changes to facilities developed in accordance with these local standards. We will often be able to highlight specific risks in resort but this section also informs you of general issues overseas. You will receive a Safety First leaflet on arrival in resort. Please take a few minutes to familiarise yourself with the information that it contains as well as the information below. Health and Hygiene We promote good hygiene practices within hotels, but the hygiene standards, particularly in developing destinations, are generally much lower than in the UK. Extra care should be taken by pregnant women, infants and the elderly and it may be advisable to consult your GP before booking if you have any concerns. Swimming Pool and Beach Safety It is extremely unlikely that the pool or beach in your holiday accommodation will have a lifeguard. Children must always therefore be accompanied by an adult in the pool, including childrens pools and surrounding areas including any beach. Familiarise yourself with any flag warning systems that may be in operation on local beaches, and take into account local conditions. Always check swimming conditions such as undercurrents and tides. Childrens Safety Naturally the safety of our younger holidaymakers is also of paramount importance. We take advice from leading UK child safety organisations and accident prevention agencies to ensure that standards are as high as possible. Parents should check that they are happy with hotel operated clubs and childrens facilities, including playgrounds. Excursion Safety We work with our excursion suppliers to ensure that they operate to appropriate safety standards. Whilst every care is taken with those activities that we recommend, should you choose to use an alternative supplier, this will be at your own risk.
night flights
Night flights are flights which leave the UK between 10pm and 6am or which land between midnight and 6am. For more details on when night flights operate please see flight pages.
passports and visas
For full details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the foreign office website at www.fco.gov.uk/travel and the passport office website at www.passport.gov.uk for passport information. Validity: If youre a British citizen, you need a full, 10-year British passport for all holidays featured. Ordinarily holiday companies and the UK Passport Office suggest that passports should be valid for at least 6 months after you return. Each country, however, sets its own rules covering this, more information can be obtained from the embassy or consulate of the country you plan to visit. New passports: Be sure to leave enough time for new applications as there can be delays at peak periods. If you are 16 or over and havent yet got a passport, our recommendation is that you should apply for one at least 8 weeks before your holiday. The Passport Service has to confirm your identity before issuing your first passport and from April 2007 will ask you to attend an interview in order to do this. You can find out current processing times by phoning the UK Passport Office recorded message on 0870 521 0410 or visiting www.ips.gov.uk. If you hold a Commonwealth or other passport, you should phone the consulate of the country you plan to visit. Names and name changes: The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurances may be invalid. If someone in your party changes name after the booking is made, you must tell us immediately so we can issue the ticket in the new name. If youve already received the ticket, simply return it and well
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