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BOOKING CONDITIONS
The following Booking Conditions form the basis of all bookings of packages and accommodation only made with Travelbag Limited. Please read them carefully as they set out your rights and obligations. These Booking Conditions are effective from 01st November 2007 and apply to all bookings made after this date with Travelbag Limited. If you are not booking a package or accommodation only (for example, a flight only), different booking conditions will apply. Please ask us for a copy. 1.The meaning of the words used in these booking conditions In these Booking Conditions, the following words have the following meanings (except where the context otherwise requires);"you", "your" and "party members" means all persons named on the booking (including anyone who is added or substituted at a later date) or, where the context requires, any of them. "party leader" means the person who makes the booking "Travelbag", "we", "us" and "our" means Travelbag Limited "package(s)" means the pre-arranged combination of at least two out of (a) transport (b) accommodation (c) other tourist services not ancillary to any transport or accommodation and forming a significant part of the arrangements where sold or offered for sale by us at an inclusive price and where the service lasts at least 24 hours or includes overnight accommodation. For the avoidance of doubt, the component parts must be booked with us in combination at the same time for a package to exist. "accommodation only" means any accommodation (of whatever type) which is arranged by us and does not form part of a package. "arrangements" means a package and/or accommodation only, as applicable "ticket(s)" means the document which, subject to compliance with all applicable requirements, will enable you to gain access to your flight. References to a "ticket" includes an e-ticket and any equivalent document. "departure" means the commencement of your arrangements "ABTA" means the Association of British Travel Agents of which Travelbag is a member (No V0654) "online" means our online booking service available through our website www.travelbag.co.uk "shops" means our retail shops "telesales services" means our telesales service 2. Making your booking Bookings may be made online, through our telesales services or in person or by telephone with one of our shops. The party leader must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. In making the booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader must ensure that all information provided to us is accurate and complete and must use their own debit or credit card to make the booking (if the debit or credit card belongs to a third party, the party leader must have that person's express authority to use it and must have confirmed this to us in writing in advance) The party leader is responsible for making all payments due to us and for passing on to all party members all information and documents provided by us. The payments set under clause 4 "Payment" below must be made at the time you make your booking request. Subject to the availability of all component parts of your requested arrangements and receipt by us of all applicable payments, your booking will be confirmed by the issue of a confirmation invoice. Your contract will come into existence as set out under clause 6 "Your contract". No contract will exist before this point and we have the right to refuse to accept any booking. Please note, we make no representations that the arrangements advertised on our website, in any brochure or elsewhere will be available when you book or that our online booking services are free from viruses or anything else which may have a contaminating or destructive effect on your computer system or any other software. Booking online In addition to complying with the above requirements, full payment must be made at the time you make your booking request. On receipt of this we will send you a "confirmation of request" which will summarise the arrangements you have requested. This is not a confirmation of your booking but an acknowledgment that we have received your booking request and are processing it. If we are able to confirm your booking request, we will take payment from your debit or credit card and send you a confirmation invoice. If we cannot or do not do so, we will notify you accordingly. Booking through our telesales services or one of our shops. In addition to complying with the above requirements, the minimum deposit or full payment as stipulated in clause 4 must be paid at the time you make your booking request. On receipt of this we will provide you with a booking reference (which you should quote at all times when corresponding with us). If we are able to confirm your booking request, we will take payment from your debit or credit card and send you a confirmation invoice. If we cannot or do not do so, we will notify you accordingly and any payment which has been made will be refunded.. 3. Your confirmation invoice / ticket / other paperwork Please check your confirmation invoice, ticket and anything else you receive in relation to your booking carefully as soon as you receive it. Contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any error we have made in any document within 14 days of its being sent to you (7 days for tickets). We will endeavour to rectify or arrange for the rectification of any errors notified to us outside these time limits but you must meet any costs involved in doing so. Please see clause 12 "Changes by you" if you wish to make any changes to your booking or to the information you provided to us at the time of booking. 4. Payment In order to book your chosen arrangements, we require (a) full payment if booking online or within 10 weeks of departure or (b) if booking through our telesales services or one of our shops more than 10 weeks before departure and depending on the arrangements booked, we may give you the option to pay the following minimum non refundable (except as set out in these conditions) deposit(s);(i) £35.00 per person in respect of flights; (ii) £35.00 per vehicle (iii) 10% of the total cost or one night (whichever is greater) in respect of accommodation; (iv) 10% of the total cost of land arrangements other than car hire or accommodation (such as tours or transfers); (v) all applicable personal travel insurance premiums if required (all policies sold include a 14 day cooling off period after which they are usually nonrefundable) A higher deposit may be payable depending on the particular arrangements booked. Depending on the fare booked, full payment for flights may be required at the time of booking. Full details of the applicable payment will be given at the time of booking. Please also see clause 8 "The cost of your arrangements". If not paid in full at the time of booking, the balance of the cost of your arrangements must be received by us no later than 10 weeks before departure. This date will be shown on the confirmation invoice. Reminders are not sent. If we do not receive all payments due (including any surcharge where applicable) in full and on time, your booking is likely to be cancelled. In this case the cancellation charges set out in clause 13 "Cancellation by you" below will be payable. 5. Payment Method We accept payment by: (a) Visa Debit, Solo, Switch, Visa, Access and American Express (we reserve the right to charge you for any additional handling fees incurred by us in respect of payment through a debit or switch card or any credit card); (b) personal or company cheque made payable to Travelbag Ltd. Cheques are only accepted in respect of bookings made through telesales services or one of our retail shops (please note that we will require 10 business days to clear payments made by cheque); (c) cash. However please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other means of special delivery. If you wish to make payment via bank transfer, please ask your travel consultant for the details of our bank account. Please note, in addition to the price of your arrangements, there will be a £15.00 per booking administration fee or such other amount as may be amended from time to time. Some airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes. If you are travelling on an e-ticket route, we can at your request, provide you with a paper ticket where permitted. Where you make a request for a paper ticket, an administration fee of £10 per ticket will be levied in addition to any applicable airline charge. 6. Your contract When your booking is confirmed as set out in clause 2 "Making your booking", a legally binding contract between you and Travelbag comes into existence. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises must be dealt with under the ABTA Arbitration Scheme or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). 7. Dispatch of travel documents Travel documents are usually ready for dispatch to you at least two weeks before departure, but cannot be released until we have received full payment (in cleared funds) from you. We strongly recommend that all documents are dispatched to you by registered post or courier service to your home, office or departure airport, for an additional fee. If you do not want us to arrange to send your tickets by registered post or courier service, we will post your travel documents to you by first class post to the billing address of the credit/debit cardholder who made the booking, For bookings made where the departure date is within two weeks of booking, documents can be collected by prior arrangement at the point of sale from one of our shops. Documents for online bookings will only be dispatched by courier or registered post, the charges for which will be displayed at the time of booking. Please note, we do not accept responsibility for documents mislaid or lost by the Royal Mail. If your documents are lost or stolen, it will be necessary for you to complete an indemnity form and send it to us so that we can pass it to the airline or supplier concerned. The booking terms and conditions of the relevant airline and/or supplier will govern the reissue of lost or stolen tickets. Some airlines or suppliers are prepared to issue replacement tickets immediately (but may impose a fee for this); others may require full payment again before they will reissue replacement tickets (they will then usually refund the amount paid for the original travel documents at a later date, which for some airlines can be up to 12 months). You will be responsible for paying any fees (including our administration fee), losses and/or expenses incurred in respect of the reissue of lost or stolen tickets. 8. The cost of your arrangements Advertised prices are believed correct at the time of publication. However, for a variety of reasons (such as exchange rate variations) the price of your arrangements as confirmed at the time of booking is very likely to be different to that appearing in our applicable brochure and, on occasions, on our website. In addition, despite our best efforts, errors in advertised prices occasionally occur which we reserve the right to correct. The prices shown in our price grids are for ground arrangements only calculated on the basis of exchange rates applicable on 30th August 2007 as shown in the Financial Times Guide to World Currencies which were South African rand 14.31, US dollar 2.03. The price actually payable will be calculated on the basis of the exchange rates applicable at the time you make your booking. The price may also have changed for other reasons. In order to guarantee the price of arrangements confirmed at the time of booking or any element of them (for example, any flight(s)) , we may need to ask you to make full payment for the arrangements / element(s) concerned at the time of booking / prior to balance due date. If you fail to meet any such request, any increase(s) in the price will be passed on (subject to the following if you have booked a package). It may not always be possible to guarantee the price by making payment in this way in which case any increase(s) will be passed on in full if you have booked accommodation only or as set out below if you have booked a package. Once the price of a package has been confirmed at the time of booking, we will only change it, subject to the conditions set out in this clause, if our costs increase or decrease as a result of changes in transportation costs, dues, taxes or fees payable for services such as landing taxes or applicable exchange rates. Even in the above cases, only if any increase in our costs exceeds 2% of the total cost of your package (excluding any amendment charges) will we levy a surcharge. If any surcharge is greater than 10% of the cost (excluding any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase other arrangements from us as referred to in clause 14 "Changes and Cancellation by us". Please note, arrangements are not always purchased in local currency. A refund will only be payable if any decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of such decrease. You have 14 days from the surcharge invoice issue date to tell us if you want to cancel or purchase other arrangements. If we do not hear from you within this time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost or within 14 days of the surcharge invoice issue date, whichever is the later. No surcharge will be levied within 30 days of your departure. No refunds will be payable if any decrease in our costs occurs within this period either. 9. Special requests, disabilities and medical conditions If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the airline or relevant supplier as applicable, we regret we cannot guarantee any request will be met unless we have specifically confirmed it in writing. Failure to meet any special request will not otherwise be a breach of contract. Confirmation that a special request has been noted or passed on or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If you or any member of your party has any disability or medical condition which may affect your arrangements, please provide us with full details (through our telesales services or one of our shops) so that we can advise as to the suitability of the chosen arrangements. In any event, we must be given full details in writing at the time of booking. You must further promptly inform us of any change in the disability or medical condition. If we / the airline / other supplier reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline the booking or, if full details are not given at the time of booking or in the event of any adverse change, cancel when we become aware of these details. 10. Insurance We consider adequate travel insurance to be essential. We have various policies available for you to purchase. Please read your policy details carefully and take them away with you. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. 11. Travel advice For up to date travel advice from the UK government, please visit www.fco.gov.uk/knowbeforeyougo or page 470 on BBC Ceefax. Alternatively, you can visit the ABTA Information Department on 0901 201 5050 (calls charged at 50p per minute). 12. Changes by you Should you wish to make any changes to your confirmed arrangements, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee any such requests will be met. For online bookings, as tickets are issued shortly after confirmation, any change (other than, in the case of packages, a transfer from one person to another where the original party member is prevented from travelling requested more than 14 days before departure as set out below) made after your booking has been confirmed will be treated as a cancellation of the original booking and rebooking. The cancellation charges set out in clause 13 will be payable. For bookings made through our telesales services or one of our shops, where a requested change can be made, an amendment fee of £35 per person, per component affected will be payable together with any costs or charges incurred by ourselves or incurred or imposed by any airline or supplier. Some suppliers particularly airlines, whose special fares are in some cases non-refundable as soon as they are booked, may consider a name change or other change to an existing booking as a cancellation and rebooking with up to 100% cancellation charges payable by you. If any member of your party is prevented from travelling, the person(s) concerned may be able to transfer their place to someone else (introduced by you) providing we are notified not less than 2 weeks before departure. The request must be made in writing by the party leader and sent to our Customer Relations Manager at Travelbag, 373-375 The Strand, London WC2R OJE. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £35 per person must be paid before the transfer can be effected. For flight inclusive packages, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, you will have to pay the full cost of an alternative flight (if available) if you wish to transfer after tickets have been issued (subject to the above minimum notice). 13. Cancellation by you Should you or any member of your party need to cancel your confirmed arrangements, the party leader must immediately notify our Customer Relations Manager at Travelbag, 373-375 The Strand, London WC2R OJE in writing. Your notice of cancellation will only be effective when it is received in writing by us. The following cancellation charges* will be payable where you cancel or your booking is cancelled in accordance with these Booking Conditions (for example, where you fail to make payment as required) except where otherwise stated. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the cancelled arrangements excluding any amendment charges. Amendment charges and insurance premiums are not refundable in the event of the person(s) to whom they apply cancelling. Please note that where an outbound portion of your flight coupon is not used, the return sector will be automatically cancelled by the airline and will be classed as void. No automatic right to any refund exists for such part-used tickets. Packages Period before departure written notification of cancellation is received by us and cancellation charge More than 10 weeks before departure = loss of deposit Between 4 and 10 weeks = 50% of the total cost Less than 4 weeks = 100% of the total cost Failure to arrive at departure airport = 100% of the total cost Accommodation only Period before departure written notification of cancellation is received by us and cancellation charge More than 10 weeks before departure = loss of deposit Less than 10 weeks before departure = £35 per person plus supplier cancellation charges Failure to arrive at departure airport = 100% of the total cost Cancellation of car hire Except as set out below, unused or partially used car rentals or vouchers are nonrefundable. If for any reason you are unable to present your car hire voucher to the car hire company and are billed locally by the car hire company for the charges, we will, at
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LARGER PRINT COPIES OF THESE CONDITIONS ARE AVAILABLE ONLINE OR ON REQUEST
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