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IMPORTANT INFORMATION
All the information that follows is correct at the time of printing, but please do check for alterations when booking.
Brochure Accuracy
Please be aware that brochures are written and produced many months in advance, and we endeavour to check the accuracy of the prices and information at the time of printing. Inevitably, however, changes and errors can sometimes occur and we ask you therefore to check for the latest holiday details at the time of booking. In addition to hotel information, please bear in mind that changes and alterations can also affect escorted tour, cruise and pre-planned selfdrive itineraries. This may be due to local holidays, festivals or special events, adverse weather conditions, essential maintenance projects or other circumstances outside our control.
brochure apply to British citizens holding either a British or EU passport, and travelling on holiday. You should check with your travel consultant for further details on visa regulations if you are a non-British passport holder, a British subject travelling on either a British or EU passport, a citizen of another EU country, or if you are travelling on business.
Rooms
Most hotel prices are based on a standard room for up to two adults, with upgraded room types available at a supplement; meals are only included where stated. Rooms are generally allocated on a 'run of house' basis, which means you can be allocated a room in any part of the property, although the hotel will endeavour to allocate you the best available room within the requested category at check-in.
Foreign & Commonwealth Office
Safety abroad is always an important issue. To check for the latest information about your holiday destination, you are advised to check the Internet under www.fco.gov.uk, or by phoning 0870 6060290 Alternatively please call ABTA Information department on 0901 201 5050 (calls charged at 50p per minute).
Additional Beds
Prices for three and four people sharing a room are available on request at most hotels; many do not charge for children who share the standard beds already in a room (usually two double beds). There is normally a charge if additional beds are required and these will usually be in the style of a rollaway or camp-bed.
Disabled Passengers
We are able to give advice to disabled passengers to assist in choosing a holiday to meet your requirements. Please provide us with full details of your disability at the time of booking so that we can recommend suitable accommodation. We will also advise the airlines of any assistance required during your flight and arrival.
Meals
When purchasing holiday arrangements on a half board, full board or all inclusive basis, please note that some hotels require that meals may only be enjoyed in the main restaurant. A supplement may be required to dine in other restaurants, or when ordering certain food or beverage items from the à la carte menu or drinks list.
Booking
Staff Rota System
Our consultants work by a rota system, and should you wish to see or speak with a particular consultant, may we ask that you phone to make an appointment so that he/she is available to assist you.
Health
There are no compulsory vaccinations required for entry into South Africa, Botswana, Namibia, Mozambique, Kenya, Tanzania, Zimbabwe, Zambia, Mauritius or The Seychelles, although Yellow Fever immunisation is necessary if travelling via an infected country (where Yellow Fever is present). Anti-malaria tablets are strongly recommended if travelling to the low altitude areas of South Africa (Mpumalanga, the Limpopo Province, Zululand), Swaziland, Mozambique, Botswana, Kenya, Tanzania, Zimbabwe, Zambia and some areas of Namibia. Innoculations against typhoid, polio, hepatitis A, diphtheria and tetanus are also recommended. In all cases, medical advice from your doctor or pharmacist should be sought before travelling. If you are prone to illness, please ensure that you carry enough medication with you as some medicines may not be available locally. Stomach upsets can be common on any holiday but in particular on long-haul holidays, this is often due to the change in climatic conditions and a different diet. In addition to medical precautions, to prevent contact with mosquitoes try to cover up by wearing long sleeves and trousers in the evenings and use plenty of mosquito repellent. Avoid swimming in dams and rivers as the water may be infected with bilharzia. Do not underestimate the effects of the harsh African and Indian Ocean sun - plenty of high-factor sun screen and a good sun hat are highly recommended.
Maintenance
Renovations and/or construction work may sometimes be taking place at your chosen hotel/resort during your stay. When we have been advised of such cases and consider that it may affect the enjoyment of your holiday, we will notify you as quickly as possible. However, prior to your departure from the UK, it may not always be possible to advise you of emergency repairs to facilities, such as swimming pool cleaning.
Travel Documents
These will be dispatched approximately 14 days prior to departure. Please ensure that you check all your documents carefully as flight times may have been adjusted since you received your first confirmation and/or final invoice. Please query anything you are unsure of with your travel consultant. In the case of late bookings and/or payment, tickets may be handed to you at the airport on departure and a fee may be charged.
Hotel Check-in & Check-out
Hotel check-in times range between 2pm and 4pm, and check-out between 11am and 12 noon. Subject to the availability of rooms, you may be able to check-in earlier. However, early check-in is at the discretion of the hotel and cannot be guaranteed, unless you book and pay for the accommodation from the night prior to arrival.
Special Requests
We shall pass your special requests on - such as meal and seat preferences - and try to confirm your wishes. However, we cannot guarantee that all special requests will be met.
Travelling
Baggage Allowance
Free baggage allowance varies by airline and destination, so please ask at the time of booking for details of the aircraft used on your itinerary. Most commonly, 20kg is allowed for Economy Class travellers, 30kg for Business Class and 40kg for First Class. There is a limit of 5-10kg for domestic flights operated by light aircraft. Excess charges apply if your allowance is exceeded on any flight. Baggage allowance are constantly reviewed and are subject to change, please ensure that you check the current baggage limits with your travel consultant or airline before you travel.
Star Ratings
Every effort has been made to ensure that the hotels and other accommodation featured in this brochure are correctly represented and will fulfill your expectations for quality and service. It is important to note that, where used, that the star classification system is our own and does not conform with any internationally recognised system. The rating in our opinion reflects a true representation of the merits of each property. 2 Economical and comfortable accommodation offering a simple standard of room and facilities 3 Comfortable accommodation with standard rooms, amenities and public areas. Most 3* properties offer a restaurant on-site and a swimming pool 4 Good superior accommodation offering a selection of services. Most 4* hotels feature a choice of restaurants and in addition, many have a health club and a swimming pool 5 The highest standard of accommodation, services and facilities. 5* hotels are acknowledged as the leading properties in the area 5+ Hotels of exceptional standard and service + A hotel falling between two categories
Pregnancy
Many airlines and some countries have policies regarding pregnant women. Please advise your consultant at the time of booking so that you can be informed of the specific airline procedures.
Departure Tax
All UK departure taxes (which vary according to the class of travel) and UK airport passenger facility charges (which vary departure airport) are pre-paid and added to the cost of your air ticket and will be quoted at the time of booking. Please refer to your Travel Tips for information on departure taxes of the country, to which you are travelling and ensure you have sufficient local funds available.
Infants
In accordance with Air Navigation Orders, an infant must be under two years-of-age on the date of their return flight, to be entitled to free or reduced carriage by air. Bassinets are available on airlines for infants ages between 0-18 months, which you'll need to request. There is a limited number available on each flight, and infants under 8 months will be given priority for these upon check-in.
Passport & Visas
If travelling to South Africa your passport must contain two blank pages. A 10-year British or EU passport is essential for travel to any of the destinations featured within this brochure, and must be valid for at least six months after your intended date of return. It is your responsibility to ensure that all travel documents, including passport and vaccination certificates, are in order and in your possession when travelling. The information given in the Travel Tips in this
Accommodation
Hotel Extras
Parking charges are usually made by city hotels (and occasionally elsewhere), and are not included in the prices shown. Leisure facilities featured at hotels in this brochure are not necessarily free of charge. The use of facilities such as health clubs, tennis courts, golf courses, horse-riding, motorised watersports and scuba diving are normally subject to a fee. Some facilities may be seasonal.
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