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Essential Information
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£15 COACH OFFER
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REGIONAL CONNECTING FLIGHTS
On selected holidays we are able to offer you flights from specified regional airports to connect with our international flights. The price is FROM ONLY £29 PER PERSON. These flights will operate with quality airlines such as British Airways and bmi. Please refer to the price tables in this brochure to establish whether connecting flights are available on your chosen holiday and then specify your departure airport when booking. Do not hesitate to phone our Holiday Advisors on 01858 410818 for further assistance if required. All information is correct at the time of going to press.
Weve teamed up with National Express to offer you a great way to join your holiday. For just £15 each, you can travel from any of the 1200 National Express pick up points around the country. If youd like to take advantage of this offer, please tell us when you book your holiday. Well add the cost to your booking. We recommend that you contact National Express directly, to find out if suitable services exist. You can do this by calling them on 08705 80 80 80, or by visiting their website www.nationalexpress.com You may need to travel to the airport the day before your holiday, and/or travel back the day after. Our Holiday Advisors will be happy to give you approximate timings. Were unable to accept any liability if things go wrong and you miss your flight, or if National Express dont offer a service thats convenient for you.
BOOKING IS EASY
We have made booking our holidays easy, with no booking forms to complete. Simply call one of our friendly and helpful Holiday Advisors who can answer your queries, check availability and make your booking.
01858 410 818
AIRPORT HOTELS, PARKING AND MORE!
Weve joined forces with Holiday Extras to offer you a range of services to help you along the way. Services on offer include car parking and hotel accommodation at airports, executive airport lounges, travel to airports by rail and coach, one way car hire, chauffeur service to airports and holiday insurance. For full details of travel insurance see page 29. Well send you more details closer to your departure date. But if you want to enquire now, call Holiday Extras on 0870 844 2598. Alternatively, visit their website www.holidayextras.co.uk/travelsphere We are here to take your call in person Monday to Friday 9am to 8pm, Saturday 9am to 4pm, Sunday 10am to 3pm Calls may be recorded to ensure a high level of customer service. To help us make your booking as quick and easy as possible, when you ring to book please have the following information to hand for yourself and all those travelling with you: Holiday reference as shown on the holiday page Preferred departure date Full names of all those travelling as stated on their passport How many rooms and type Holiday insurance requirements Credit or debit card details for deposit payment You will be given a booking reference. Please quote this whenever you contact us. Booking one of our holidays is easy, and we will advise you every step of the way. We are only a phone call away if there is anything that you want to discuss about your holiday. If you have any queries after booking, please phone our Customer Services Department on 01858 468400
FROM £15
Get your journey off to a relaxed start by taking advantage of our executive airport lounge offer. Its available at more than 100 airports worldwide. From as little as £15 each, youll enjoy a peaceful and tranquil environment, where you can enjoy complimentary drinks and snacks, read the papers, check your email or simply relax and watch TV until your flight is called. For details, please visit www.travelsphere.co.uk/loungepass (Bookable on-line only)
DEPOSIT AND PAYMENT
A deposit will be required to secure your booking of £150 together with the appropriate insurance premium.You can use your debit or credit card to confirm your booking instantly. We will send confirmation of your booking in the post within a couple of days its that easy. Or, if you prefer, you can send us a cheque made payable to Travelsphere Ltd. We will hold your booking for a few days to give you enough time to do this. Simply complete the remittance slip attached to the enclosed envelope and return. As soon as we receive your cheque, your booking will be confirmed and we will send you an invoice. Cash payment must be sent by special delivery. All major credit cards are accepted. Please note: A 1.5% handling fee will be charged on any balance payments made by credit/charge card. A confirmation/invoice will be sent to you within 14 days of booking. The balance must be paid no later than eight weeks before departure. The payment deadline will be clearly marked on your confirmation/invoice. You can also check availability, request a brochure or book on-line 24 hours a day, seven days a week at www.travelsphere.co.uk. All bookings are subject to our booking conditions which will be sent with your confirmation/invoice.
GUIDE BOOKS
Browse through a wide selection of guide books available to buy online at www.travelsphere.co.uk/travelguides
DOOR TO DOOR SERVICE
If you would like the security of having a professional private hire service to pick you up from your home and drive you to and from the airport at a competitive rate simply call Voyager Travel free on 0800 783 1994 for a special Travelsphere price by quoting reference TRAVI.Your smartly dressed, experienced driver will assist you with your luggage. Then you can enjoy a relaxing start to your holiday as you sit back in comfort and are driven along in a stylish, non-smoking, air-conditioned car. If you wish you can also book an in-car portable DVD player for longer journeys. Your contract will be with Voyager Travel. We do not accept any responsibility for delays or missed departures etc, caused by Voyager Travels services.
All bookings are subject to our Booking Conditions which will be sent to you with your Confirmation Invoice and are available in advance upon request by visiting our website www. travelsphere.co.uk or by calling us on 01858 468 400. The holiday contract is subject to English law and the exclusive jurisdiction of the English courts and is created 14 days following your receipt of the Confirmation Invoice. Please also note the following information. Peace of mind and protection for your money - We are a fully bonded members of the Association of British Travel Agents (ABTA number V5874). We also hold an Air Travel Organisers Licence issued by the Civil Aviation Authority (ATOL number 1091). Holidays including air travel are ATOL protected by the CAA and holidays not including air travel are protected by ABTA. In the very unlikely event of our insolvency you would be refunded any money that you have already paid us. Repatriation - All tour operators are required by law to state arrangements for the repatriation of customers in the event of insolvency. All holidays including flights are ATOL protected and in the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad. If your holiday does not include flights ABTA will protect your holiday in the same way. Our Price Promise - All prices in this brochure are valid until end of May 2008 (subject to the conditions below) when they may be superseded by revised dates and prices featured in new brochures. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Once you have made your booking and paid a deposit and the price of your chosen holiday has been confirmed on your Confirmation Invoice, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, where our transportation costs (e.g. aviation insurance and security levy, fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) and/or any dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or where our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, we will absorb increased costs up to a total amount equivalent to 2% of the cost of your confirmed holiday (excluding insurance premiums and any amendment charges). Only if the increased costs exceed this 2% will we levy a surcharge. In either case, there will be an administration charge of £1 per person. If any surcharge is greater then 10% of the cost of your holiday (excluding insurance premiums, any amendment charges and administration charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us (except for any amendment charges) or alternatively purchase another holiday from us. A refund will only be payable if the decrease in our above costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease of our costs. We promise not to surcharge once you have paid your final balance for the holiday. For full details of our Price Promise please see our Booking Conditions which will be send to you with your Confirmation Invoice or are available on our website.
details of optional excursions, information concerning climate and recommended clothing, etc. Should you require any further information before making your holiday decision, our Holiday Advisors will be happy to answer your queries.
CLIMATES
The following climate information has temperatures supplied in Fahrenheit. Please use the approximate conversions below as your guide to Centigrade:
°F 40 45 50 55 60 65 70 75 80 85 °C 4 7 10 13 16 18 21 24 27 29
China: In the winter months in Beijing, the days will be sunny, but cold and crisp, and warm clothing is necessary. Further south, in the central region of China, winters are much milder. For example, average daily temperatures in Xian, Chongqing and the Yangtze Gorges are 50-60°F. April, early May, September and October are beautifully warm and sunny in Beijing, Xian, Nanjing and Shanghai with daytime temperatures reaching the upper 60s. Late May to August will be quite hot, with daytime temperatures reaching the upper 80s especially in Xian and Nanjing, which can be quite humid, as can Chongqing and the Yangtze Gorges. Chengdu and Wolong have a subtropical climate with an annual average temperature of 64°F. Average temperatures in Jiuzhaigou and the Yellow Mountains range from 50°F in April and October to 65°F in high summer. If you are taking the add-on to the Ice Festival in Harbin, especially warm clothing should be worn. Average daily temperatures are well below freezing point. A warm hat and gloves are essential, and we recommend thermal underwear. For more advice see our fact sheet. Kunming enjoys a year-round temperature above 60°F, whilst the higher region of Yunnan Province has cooler summers (average 65°F) and cold winters. The weather will be hot and humid in Guilin with rain showers expected throughout the year. The area is at its greenest between April and October. The average temperature for the year is 67°F, with a July average of 83°F. Hong Kong: Hong Kong can have the occasional cold spell during the winter, but in general is warmer than most of China due to its southerly situation. Average temperatures range between 70-80°F throughout the year. There may also be occasional rain showers, which tend to be torrential but brief, and are usually followed by brilliant sunshine. Snow and frost are virtually unknown.
PASSPORTS
It is essential for British citizens to possess a full ten year passport, valid for at least six months beyond the holiday return date. If you do not have a passport, you should enquire at your local main Post Office or nearest Passport Office at least three months before departure. If you require a visa for your chosen destination and you have to apply for a new passport we must have the correct passport number or your visa will be invalid. Please note: If you are 16 or over and havent yet got a passport, our recommendation is that you should apply for one at least three months before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this.
VISA REQUIREMENTS
British citizens who hold a British passport need a visa to visit China. The application for this visa has to be co-ordinated by ourselves, the UK tour operator. The charge for this, levied by the Chinese Embassy in London, together with a small administration fee, is £45 per person which will be paid by us and added to your invoice. We will obtain a visa for you using information supplied at the time of booking. Please note: In certain cases it may be necessary for us to obtain an individual visa rather than a group visa. As part of this application process we will require your passport up to eight weeks before travel. If you hold any other type of passport, it is your responsibility to check passport and visa requirements with the Chinese embassy. We are unable to accept any responsibility if you cannot travel because you are not granted a visa.
ADDITIONAL HOLIDAY INFORMATION
It is not possible to detail here all the information relating to various practical aspects of your holiday. A fact sheet on your chosen holiday destination will, therefore, be sent with the confirmation/invoice. This will provide further information on customs requirements, visas, currency, medical services, advice on photography and local shopping,
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TO BOOK CALL 01858 410818
www.travelsphere.co.uk
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