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Essential Information
YOUR HOLIDAY COACH
The vehicles contracted for our use are generally of executive standard. Coaches used on European tours are normally equipped with wc/washroom (with the exception of Italy and Spain). On certain Long Haul holidays the coaches may not match current European standards but will normally be the best available. In all cases, regular comfort stops will be made to ensure a relaxing journey. Note: Every now and then, something happens which makes it necessary to replace the coach at the last minute. This may result, for example, in us having to use a coach without a toilet, or with different seating arrangements. We cannot be responsible for things like this, when caused by circumstances outside of our control. When you travel by air, the airlines conditions of carriage apply. We reserve the right to use other airlines and aircraft types from those featured. Our brochures are issued upon the sole responsibility of the Tour Operator. It is not issued on behalf of the airline whose services we use. Flight timings We have included flight timings to help you plan your holiday. The brochures are printed up to a year in advance of some of the holidays featured, so changes might happen. Confirmed timings will be sent about 10 days before you travel. Please refer to our booking conditions. In-flight meals Many airlines will offer you a light meal or snack during the flight. An increasing number of airlines, particularly low cost airlines, do not include meals, but have a range of drinks and snacks available for purchase onboard. We are unable to accept any responsibility when airlines change their onboard catering policy. On flights where meals are provided, it is normally possible to request a special meal if you need one for dietary reasons. Please request this when booking your holiday. Airport taxes All prepaid taxes and charges are included within the price of your holiday. may vary. For example, lifts need servicing, and things like shops, restaurants or cable car rides may be affected by poor weather conditions or lack of demand, particularly early and late in the season. We cannot predict these things in advance, and we will not accept liability if things are not open or available. Where we mention outdoor swimming pools, these are normally open during the main season. Early in the season, bad weather or maintenance work may delay the opening of the pool, and late in the season may bring forward its closure. We recommend that you take a swimming cap and flip-flops with you as many pools on the continent stipulate these must be worn.
DATA PROTECTION POLICY
To process your booking we need to collect certain personal details relating to you and the other members of your party. These may include travellers names, contact details, payment details and relevant health information. If you provide us with details of your physical or mental health, or inform us of special requirements (e.g. relating to diet, religion or disability) we will ask for your positive consent to our holding, using and passing on such information. To provide you with our services we may pass your personal details to third party service providers that need to know them (such as your airline and hotel). These third parties may be outside the EEA where data protection controls may not be as strong as in the UK. We may also need to give your details to the relevant public authorities (e.g. immigration), companies who process data on our behalf, credit checking companies and our professional advisers. We may disclose your details to other companies in our group. If you do not consent to this use of your information we cannot process your booking. You are responsible for ensuring the other members of your party are aware of this policy and consent to you dealing with us on their behalf in making a booking or enquiry. We may also use your personal data for the purposes set out below. We will give you the opportunity either to consent or object to us using the data for these purposes on the information we send to you. If you do not wish us to use your data for the purposes set out below, please contact us at Freepost RRLEYZJG-RBHU, Travelsphere, Compass House, Rockingham Road, Market Harborough, LE16 7QD. We and the companies in our group may use your details for marketing and customer care purposes, to contact you with details of our products, services, promotions and special offers and for the other purposes set out in our notification to the Information Commissioners Office. We may also send you details of carefully selected partners products and/or services which we think may be of interest to you. We may pass your details on to carefully selected partners who may contact you with details of their products and/or services which may be of interest to you. You are entitled (on payment of a small fee) to access the personal data we hold about you. To obtain a copy of this information please write to the address above.
HEALTH, FITNESS & SPECIAL NEEDS
Most of our holidays feature itineraries and activities that need a reasonable level of fitness. Bookings are accepted on the understanding that all persons travelling are normally in good health, and physically equal to the chosen holiday programme. We are happy to accept bookings from people with a disability, mobility limitation or specific medical need. However, we ask that you fully consider your requirements, and advise us of all your needs before your booking is confirmed. We will make reasonable adjustments to your holiday to ensure your enjoyment and safety whilst you are away with us. Where we reasonably feel that we are unable to make suitable adjustments, e.g. on issues of safety for you and your fellow travellers, we would consider refusing the booking. If you dont make us aware of any disability or serious medical condition before you book, we are entitled to cancel the booking when we become aware of it, if in our reasonable opinion, the holiday is not, and cannot be made suitable for you. If we cancel in these circumstances, the cancellation charges in our booking conditions would be payable. If you need to discuss the suitability of a holiday, one of our specially trained Holiday Advisors will be delighted to help you. You may also contact us by fax on 01858 461956, by email telesales@travelsphere.co.uk or via Typetalk.
COACH SEAT ALLOCATION
On our European holidays by coach, you will be allocated the same seat number throughout the continental part of your journey. The earlier you book, the closer to the front of the coach you will sit. Seat numbers will be confirmed with your final information. On European holidays by air, coach seat numbers are not allocated. On some touring holidays, a system of seat rotation will be operated. On Long Haul tours we operate seating by rotation.
EXCURSIONS
We want to give you the opportunity to see as much as possible of the countries you are visiting, so there will nearly always be a selection of optional excursions. Well send you full details about the excursion programme (with prices) about 7 weeks before you go away. Entrance fees are not normally included in excursion prices. You can pay your Tour Manager with cash for excursions. Its also normally possible to pay with travellers cheques. We do not accept credit/debit card payments, or payment by cheque. Excursions operate subject to demand, traffic and weather conditions. Changes to the advertised excursion programme are rare, but we do reserve the right to introduce new excursions or amend the programme at any time.
COACH SCHEDULES FOR EUROPEAN HOLIDAYS
We schedule coaches to allow enough time to connect with your Channel crossing. It isnt possible to include timings in this brochure. Approximate departure and return timings can be obtained from our Holiday Advisors. We dont guarantee these timings, which are subject to change. To offer you the widest choice of departure points, we operate a coach interchange system on many of our holidays. If you need to change coaches, we will have people there to help you. We plan journeys to include stops for meals and refreshments. However, its always a good idea to take a small snack with you, in case of delays. Subject to demand, certain pick-up points may not be available on all holidays. Your Holiday Advisor will inform you of alternatives in this case. Your travel documents will indicate which method of crossing the Channel we intend to use. We reserve the right to use alternative methods when necessary.
DELAY PROTECTION PLAN
We will do all we can to look after you if you are delayed. This includes providing you with meals, refreshments and overnight accommodation, if necessary. We do not offer compensation if you are delayed, but you may be able to claim from your holiday insurance policy.
FINANCIAL SECURITY
Your money and your holiday are fully protected when you book with Travelsphere. We have a bond lodged with ABTA (The Association of British Travel Agents), which provides you with financial security for all holidays featured using coaches, ferries and the Eurotunnel service. For holidays by air, your money is protected by a bond lodged with the Civil Aviation Authority. We have held an ATOL (Air Travel Organisers Licence) since 1978.
RECOMMEND A FRIEND
If you have a friend who you think would like a copy of our Christmas brochure, please call free on 0800 19 14 18 with your friends name and full address quoting ref: XMR/XM/08 or go to our website www.travelsphere.co.uk
FLIGHTS
Holidays with flights are in economy class. Aircraft types include Boeing 737, 747, 757, 767 and 777, Airbus 310, 319, 320 and 321, MD83, TU154 and RJ100 aircraft.
BROCHURE DETAILS
We take a lot of care when producing our brochures, to make sure that the information it contains is correct. The availability of some services or facilities
Our responsibility for the environment
Concern for the environment has become a major issue, particularly the impact of how we live our lives in the world around us. Every time we switch on the heating or travel somewhere, we are adding CO2 to the atmosphere and many people are now realising that they can do something to reduce their impact on a very personal level. As a result, and in response to suggestions from many of our customers, we have been looking at ways in which we can all help.
Reducing our impact!
To reduce greenhouse gas emissions like CO2 and prevent further damage to our environment it is possible to offset the effects of travel, particularly when we fly. Carbon Offsetting means donating money to projects specifically set up with the aim of reducing the level of CO2 in the atmosphere thus making your travel carbon neutral. Typical projects include: Reforestation absorbs CO2 from the atmosphere as the trees grow Renewable energy sources replaces non-renewable fuel such as coal and oil Energy efficiency reduces the amount of fuel needed To demonstrate our commitment, we pledge to offset the carbon emissions of flights for our staff when researching and planning our holidays. Furthermore as a responsible company we have taken steps to minimise our pollution and energy loss and conserve natural resources wherever possible. We recycle as much as possible (paper, cans and many other items), use the latest technology to ensure
that we are energy efficient and encourage staff to minimise electricity and other fuel consumption wherever possible. We are also pleased to work in partnership with print and paper companies who have clear environmental policies in place. Our key suppliers either hold, or are working towards, ISO 14001 accreditation, an international standard for controlling and improving environmental performance. Furthermore our paper supplier is committed to sourcing materials that originate from well-managed forests with credible and audited certification standards. If you would like to offset your CO2 emissions we suggest using our preferred partner Climate Care. To calculate the impact of your holiday, use the calculator on their website www.climatecare.org. Your payment, which is of course entirely voluntary, may be much less than you think. Examples of the cost of offsetting one persons return flight are as follows: Munich £1.69 Rome £2.45 New York £11.55 Delhi £14.12 Vancouver £16.06 Cairo £5.80
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