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Essential Information
BookIng IS eaSY
We have made booking our holidays easy, with no booking forms to complete. Simply call one of our friendly and helpful Holiday Advisors who can answer your queries, check availability and make your booking.
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COACH OFFER FROM £15
Weve teamed up with National Express to offer you a great way to join your holiday. From just £15 per person, you can travel from any of the 1200 National Express pick up points around the country. If youd like to take advantage of this offer, please tell us when you book your holiday. Well add the cost to your booking. We recommend that you contact National Express directly, to find out if suitable services exist. You can do this by calling them on 08717 81 81 81, or by visiting their website www.nationalexpress.com You may need to travel to the airport the day before your holiday, and/or travel back the day after. Our Holiday Advisors will be happy to give you approximate timings. Were unable to accept any liability if things go wrong and you miss your flight, or if National Express dont offer a service thats convenient for you.
OVERNIGHT HOTELS FOR HOLIDAYS BY COACH AT DOVER & FOLKESTONE
We can also offer you overnight hotels in Dover and Folkestone. Typical of the hotels we use are the Ramada Dover Hotel in Dover and the Grand Burstin Hotel in Folkestone. Prices start at £55 per room including a transfer to the terminal. To book or for further information please call one of our Holiday Advisors.
01858 410 818
We are here to take your call in person Monday to Friday 9am to 8pm, Saturday 9am to 4pm, Sunday 10am to 3pm Calls may be recorded to ensure a high level of customer service. To help us make your booking as quick and easy as possible, when you ring to book please have the following information to hand for yourself and all those travelling with you: q Holiday reference as shown on the holiday page q Preferred departure date q Full names of all those travelling as stated on their passport q How many rooms and type q Holiday insurance requirements q Credit or debit card details for deposit payment You will be given a booking reference. Please quote this whenever you contact us. Booking one of our holidays is easy, and we will advise you every step of the way. We are only a phone call away if there is anything that you want to discuss about your holiday. If you have any queries after booking, please phone our Customer Services Department on 01858 468400
PORT PARKING FOR HOLIDAYS BY COACH AT DOVER & FOLKESTONE
If you want to park your car at Dover, when crossing the Channel by ferry, please call the Dover Harbour Board on 01304 241 427 to pre-book your space. If you want to park your car at Folkestone, when crossing the Channel by Eurotunnel, please call Relyon Car Parks on 01304 201 227 to pre-book your space.
GUIDE BOOKS
Browse through a wide selection of guide books available to buy online at www.travelsphere.co.uk/travelguides
AIRPORT HOTELS, PARKING AND MORE!
Weve joined forces with Holiday Extras to offer you a range of services to help you along the way. Services on offer include car parking and hotel accommodation at airports, executive airport lounges, travel to airports by rail and coach, one way car hire, chauffeur service to airports and holiday insurance. For full details of travel insurance see page 6. Well send you more details closer to your departure date. But if you want to enquire now, call Holiday Extras on 0870 844 2598. Alternatively, visit their website www.holidayextras.co.uk/travelsphere
DEPOSIT AND PAYMENT
A deposit will be required to secure your booking: £150 for holidays to America and Canada, and all our Far Away Places holidays or £100 for our Tunisia and Turkey holiday, together with the appropriate insurance premium. You can use your debit or credit card to confirm your booking instantly. We will send confirmation of your booking in the post within a couple of days its that easy. Or, if you prefer, you can send us a cheque made payable to Travelsphere Ltd. We will hold your booking for a few days to give you enough time to do this. Simply complete the remittance slip attached to the enclosed envelope and return. As soon as we receive your cheque, your booking will be confirmed and we will send you an invoice. Cash payment must be sent by special delivery. All major credit cards are accepted. Please note: A 2% handling fee will be charged on any balance payments made by credit/charge card. A Confirmation Invoice will be sent to you within 14 days of booking. The balance must be paid no later than eight weeks before departure. The payment deadline will be clearly marked on your Confirmation Invoice. You can also check availability, request a brochure or book on-line 24 hours a day, seven days a week at www.travelsphere.co.uk. All bookings are subject to our booking conditions which will be sent with your Confirmation Invoice.
DOOR TO DOOR SERVICE
If you would like the security of having a professional private hire service to pick you up from your home and drive you to and from the airport at a competitive rate simply call Voyager Travel free on 0800 783 1994 for a special Travelsphere price by quoting reference TRAVI. Your smartly dressed, experienced driver will assist you with your luggage. Then you can enjoy a relaxing start to your holiday as you sit back in comfort and are driven along in a stylish, nonsmoking, air-conditioned car. If you wish you can also book an in-car portable DVD player for longer journeys. Your contract will be with Voyager Travel. We do not accept any responsibility for delays or missed departures etc, caused by Voyager Travels services.
REGIONAL CONNECTING FLIGHTS
On selected holidays we are able to offer you flights from specified regional airports to connect with our international flights.
FROM £15
Get your journey off to a relaxed start by taking advantage of our executive airport lounge offer. Its available at more than 100 airports worldwide. From as little as £15 each, youll enjoy a peaceful and tranquil environment, where you can enjoy complimentary drinks and snacks, read the papers, check your email or simply relax and watch TV until your flight is called. For details, please visit www.travelsphere.co.uk/loungepass (Bookable on-line only)
The price is FROM ONLY £29 PER PERSON for Long Haul and FROM ONLY £69 PER PERSON for European Holidays. These flights will operate with quality airlines such as British Airways and bmi. Please refer to the price tables in this brochure to establish whether connecting flights are available on your chosen holiday and then specify your departure airport when booking. Do not hesitate to phone our Holiday Advisors on 01858 410818 for further assistance if required. All information is correct at the time of going to press.
All bookings are subject to our Booking Conditions which will be sent to you with your Confirmation Invoice and are available in advance upon request by visiting our website www.travelsphere.co.uk or by calling us on 01858 468 400. The holiday contract is subject to English law and the exclusive jurisdiction of the English courts and is created 14 days following your receipt of the Confirmation Invoice. Please also note the following information. Peace of mind and protection for your money - We are a fully bonded members of the Association of British Travel Agents (ABTA number V5874). We also hold an Air Travel Organisers Licence issued by the Civil Aviation Authority (ATOL number 1091). Holidays including air travel are ATOL protected by the CAA and holidays not including air travel are protected by ABTA. In the very unlikely event of our insolvency you would be refunded any money that you have already paid us. Repatriation - All tour operators are required by law to state arrangements for the repatriation of customers in the event of insolvency. All holidays including flights are ATOL protected and in the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad. If your holiday does not include flights ABTA will protect your holiday in the same way. Our Price Promise - All prices in this brochure are valid until end of April 2008 (subject to the conditions below) when they may be superseded by revised dates and prices featured in new brochures. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Once you have made your booking and paid a deposit and the price of your chosen holiday has been confirmed on your Confirmation Invoice, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, where our transportation costs (e.g. aviation insurance and security levy, fuel, scheduled
airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) and/or any dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or where our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, we will absorb increased costs up to a total amount equivalent to 2% of the cost of your confirmed holiday (excluding insurance premiums and any amendment charges). Only if the increased costs exceed this 2% will we levy a surcharge. In either case, there will be an administration charge of £1 per person. If any surcharge is greater then 10% of the cost of your holiday (excluding insurance premiums, any amendment charges and administration charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us (except for any amendment charges) or alternatively purchase another holiday from us. A refund will only be payable if the decrease in our above costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease of our costs. We promise not to surcharge once you have paid your final balance for the holiday. For full details of our Price Promise please see our Booking Conditions which will be send to you with your Confirmation Invoice or are available on our website.
ADDITIONAL HOLIDAY INFORMATION
We have included as much information as we can to help you select your holiday. Before you go, we will send you further information to help you prepare for your holiday. With your Confirmation Invoice, we will send you a copy of our Holiday Handbook containing useful information. About fourteen days before you go away, we will send you your final information. This will include details of where you will be staying, confirmed departure and return times, and your tickets (if applicable). If you need any further information before choosing your holiday, one of our Holiday Advisors will be happy to help, call 01858 410 818.
WORLDWIDE CLIMATES
The following climate information has temperatures supplied in Fahrenheit. Please use the approximate conversions as your guide to Centigrade:
°F 40 45 50 55 60 65 70 75 80 85 °C 5 7 10 13 16 18 21 24 27 29
Canada: Canada is the worlds second largest country and as such has a very varied climate. British Columbia is relatively warm year-round due to its location close to the Pacific Ocean. The temperatures in the Rockies in winter tend not to rise above freezing.
AFRICA & THE INDIAN OCEAN
South Africa: The climate is temperate and agreeable, with hot summers, and winters which compare favourably with our summer. The seasons are reversed so departures in December enjoy the delights of early summer. Kenya: The climate is mainly tropical with an average of eight hours of sunshine. The warmer months are between December and March with temperatures reaching 90°F. Rain is likely between March to December but is usually followed by sunshine as the humidity is high. Morocco: Southern desert regions are hot and dry, with cold nights. Moroccos
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