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Check-out time is normally between 10am and midday on the day of departure. OPTIONAL SHORE EXCURSIONS Optional excursions operate subject to minimum numbers for each excursion. Changes to the advertised optional excursion programme are rare, but the cruise line reserves the right to amend the programme at any time. The order in which optional excursions operate may vary according to local circumstances. Prices and details of our excursions will be sent to you prior to departure. Your joining instructions will be sent approximately 7 days prior to departure. SMOKING Please note that in the interests of all passengers, there is no smoking allowed in the restaurants, as well as other designated areas aboard the ships featured within this brochure. DRESS CODE During the day, attitudes are very relaxed and informality is the norm aboard ship. Resort casual clothing is sufficient during the day whilst at sea and for time spent ashore. In the evenings, men generally wear lounge suits and ladies look informally smart. For formal evenings, men are requested to wear a jacket and tie or dinner jacket and ladies may like to take a cocktail dress or evening dress. Remember to take warmer clothing for cooler days at sea and evenings and low-heeled comfortable shoes for deck activities and shore excursions. CURRENCY All prices quoted on board are usually in Sterling, US Dollars or Euros and a cashless system is operated for your on-board account. The account is then settled at the end of your cruise. Travellers Cheques, Visa and Mastercard are accepted and there will be a facility on board to buy foreign currency. SPECIAL DIETS If you follow a vegetarian, low fat or sugar-free diet etc, please indicate this when booking so that this request can be passed on to the cruise company. TIPPING Gratuities aboard Ocean Majesty and Marco Polo are included in the fare. For all other cruises, information can be found in the relevant cruise company brochure. PASSPORT REQUIREMENTS All British Citizens need a full ten year passport for all holidays in this brochure. To comply with certain countries regulations, it must be valid for at least six months after the date of your return. If your passport expires earlier, it may still be valid for travel to some countries, but you should contact your local passport office, or the consulate or embassy of the country to be visited for advice. If you do not hold a British Citizens passport, check with the consulate or embassy of the country to be visited for further information. Please note that it is the responsibility of the traveller to ensure that all passport and visa requirements are met and are in order before they travel. We recommend that you apply for a passport at least eight weeks before departure. You can either pick up a Passport Application Form at selected Post Office branches and Worldchoice travel agents or call the Application Form Request line on 0901 4700 110 (calls charged at 60p per minute and should not normally exceed 90p). Alternatively, visit www. passport.gov.uk. Please note: If you are 16 or over and have not yet got a passport, our recommendation is that you should apply for one at least twelve weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. America: Please note that the United States Immigration Authorities have dispensed with the necessity to obtain a visa for UK citizens travelling on inclusive tours such as ours. However, if your passport shows that you are a British Subject, British Protected Person, British Overseas Citizen or someone from a British Dependent Territory then you must have a visa. Holders of Irish passports may now participate in the visa waiver programme. All passengers intending to enter the USA on the Visa Waiver Programme will be required to present a machine-readable passport. As all British passports issued by the UK Passport Office since 1988 are machine-readable you do not need to take any action and it will continue to be valid for entry to the USA on the Visa Waiver Programme until it expires. Passports issued from October 2006 onwards will contain new biometric data e.g. fingerprints, iris definitions etc. If you have any doubts at all that your passport is valid, please speak to one of our Cruise Advisors. Non-British passport holders should contact the American Embassy for more information. RUSSIAN VISAS At the time of printing, a visa is not required for cruise passengers holding a British Citizens passport and joining an organised shore excursion in St. Petersburg. We have, however, been advised that this exemption may be withdrawn at some time in the future. Should the situation change prior to your
cruise, we will, of course, inform you and provide you with information concerning the procedure to be followed and any costs applicable for the issuing of a visa. If you wish to explore St. Petersburg independently you must obtain your own visa. The current cost is £95. HEALTH If you are a UK resident, you are entitled to medical treatment at reduced cost or sometimes free when visiting a European Union (EU) country, Iceland or Norway. Only treatment provided under the state scheme is covered. To obtain treatment you will need to take a European Health Insurance Card (EHIC). Please note: Not all UK residents are covered in Denmark, Iceland or Norway. Please visit www.ehic.org.uk for further details. You can apply for an EHIC, free of charge, on this website or alternatively by calling 0845 606 2030; or by picking up an application form from the Post Office. For more details on health requirements check the free leaflet, Health Advice for Travellers, available from most main post offices or by calling 0800 555 777. You can also call the MASTA Travellers Health Line on 09068 224100 (currently 60p per minute), for a detailed health brief, or visit www.masta.org. For the latest information about your destination from the Foreign and Commonwealth Office, we recommend that you check www.fco.gov.uk or view BBC2 (Ceefax) page 470 onwards. Alternatively, contact the ABTA Information Department on 0901 201 5050 (calls currently charged at 50p per minute). VACCINATIONS At the time of writing, no vaccinations are required by UK residents for visits to any of the countries featured in the brochure. You may also wish to refer to the T7.1 booklet available from your local Post Office, which gives general information in respect of care, hygiene and public services in overseas countries. TRAVEL ARRANGEMENTS All timings shown in this brochure and on your Confirmation Invoice are provisional and for your guidance only. You will be advised of final timings with your tickets and travel information, sent around seven days before departure. HOLIDAYS BY AIR All prices for flight holidays in this brochure are based on air travel in economy class. Passenger travel by air is provided under the conditions of the airline concerned as printed on the air ticket or in the airlines booking conditions. We reserve the right to substitute an alternative airline or aircraft type. The brochure is issued on the sole responsibility of the tour operator. It is not issued on behalf of the airlines whose services are used in the course of the tour. Regional flights are subject to availability and, in some cases, may be at a higher supplement than shown in the brochure. Smoking is prohibited on the majority of flights. The responsibility of IATA airlines in connection with these tours is limited to the carriage of passengers and their luggage, in accordance with the conditions of carriage of the participating airlines. CONDITIONS OF PASSAGE The cruises featured in this brochure are offered subject to the conditions of carriage of the individual cruise lines. Please note that in exceptional circumstances the cruise company reserves the absolute right to change the advertised routings or timings to maintain safe navigation of the ship. INCREASED SECURITY MEASURES Increased security measures are now in place in many countries and while they have been introduced to improve passenger safety, they may result in unavoidable delays. CHANGES TO BROCHURE DETAILS Every effort is made to ensure that all details are accurate. However, from time to time changes do occur once a brochure is printed and in such circumstances we will act in accordance with our Booking Conditions. Optional excursions are subject to demand and weather conditions. DELAY PROTECTION PLAN In the unlikely event of a serious delay to your departure, Travelsphere will make every effort to take care of you, providing refreshments and even overnight accommodation if eventually necessary. We do not offer compensation if you are delayed but those clients who have taken out Travelspheres Holiday Insurance may be entitled to make a claim in the event of a delay please refer to your policy for details. BOOK WITH CONFIDENCE Travelsphere is a fully bonded member of the Association of British Travel Agents (ABTA). Our membership means that come what may your money and holiday are perfectly safe. For holidays involving flights, your money is protected by a bond with the Civil Aviation Authority. Weve been a holder of an ATOL(Air Travel Organisers License) since 1978. In addition, we are members of the Association of Cruise Experts (ACE). Our Cruise Advisors are fully trained and experienced in all aspects of cruising and are ready to answer all your cruising queries.
DATA PROTECTION POLICY To process your booking we need to collect certain personal details relating to you and the other members of your party. These may include travellers names, contact details, payment details and relevant health information. If you provide us with details of your physical or mental health, or inform us of special requirements (e.g. relating to diet, religion or disability) we will ask for your positive consent to our holding, using and passing on such information. To provide you with our services we may pass your personal details to third party service providers that need to know them (such as your airline and hotel). These third parties may be outside the European Economic Area where data protection controls may not be as strong as in the UK. We may also need to give your details to the relevant public authorities (e.g. immigration), companies who process data on our behalf, credit checking companies and our professional advisers. We may disclose your details to other companies in our group. If you do not consent to this use of your information we cannot process your booking. You are responsible for ensuring the other members of your party are aware of this policy and consent to you dealing with us on their behalf in making a booking or enquiry. We may also use your personal data for the purposes set out below. We will give you the opportunity either to consent or object to us using the data for these purposes on the information we send to you. If you do not wish us to use your data for the purposes set out below, please contact us at Travelsphere Ltd., Customer Services (DP), Riverside Industrial Estate, Market Harborough, Leicestershire LE16 7PT. We and the companies in our group may use your details for marketing and customer care purposes, to contact you with details of our products, services, promotions and special offers and for the other purposes set out in our notification to the Information Commissioners Office. We may also send you details of carefully selected third parties products and/or services which we think may be of interest to you. We may pass your details on to carefully selected third parties who may contact you with details of their products and/or services which may be of interest to you. You are entitled (on payment of a small fee) to access the personal data we hold about you. To obtain a copy of this information please write to the address above.
BOOKING IS EASY
Simply call one of our friendly and helpful Cruise Advisors who can answer your queries, check availability and make your booking.
01858 462 111
We are here to take your call in person Monday to Friday 9am to 8pm, Saturday 9am to 4pm, Sunday 10am to 3pm Calls may be recorded to ensure a high level of customer service. To help us make your booking as quick and easy as possible, when you ring to book please have the following information to hand for yourself and all those travelling with you: Cruise reference as shown on the holiday page Preferred departure date Full names of all those travelling Cabin grade and number of cabins Holiday insurance requirements Credit or debit card details for deposit payment You will be given a booking reference. Please quote this whenever you contact us. DEPOSIT & PAYMENT Each booking must be accompanied by a deposit payment (as advised by our Cruise Advisor) and the appropriate insurance premium. You can use your debit or credit card to confirm your booking instantly. We will send confirmation of your booking in the post within a few days its that easy. Or, if you prefer, you can send us a cheque made payable to Travelsphere Ltd. We may be able to hold a booking for a few days to give you enough time to do this. Simply complete the remittance slip and return in the envelope provided. As soon as we receive your cheque, your booking will be confirmed and we will send you a Confirmation Invoice. The balance for your holiday must be paid by the balance due date as specified in the Booking Conditions. You will receive your tickets and final holiday details approximately seven days before departure. If you have not received this information three working days before your departure date, please contact our Cruise Advisors immediately on 01858 462 111. You can also visit our website www.travelsphere.co.uk/cruise
www.travelsphere.co.uk
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