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Essential Information
All bookings are subject to our Booking Conditions which will be sent to you with, unless advised otherwise, your Confirmation Invoice and are available in advance upon request by calling us on 01858 468 400 or on our website www.travelsphere.co.uk The holiday contract is subject to English law and the exclusive jurisdiction of the English courts and is created 14 days following your receipt of the Confirmation Invoice. Please also note the following information. PEACE OF MIND AND PROTECTION FOR YOUR MONEY We are a fully bonded member of the Association of British Travel Agents (ABTA number V5874). We also hold an Air Travel Organisers Licence issued by the Civil Aviation Authority (ATOL number 1091). Holidays including air travel are ATOL Protected by the CAA and holidays not including air travel are protected by ABTA. In the very unlikely event of our insolvency you would be refunded any money that you have already paid us. REPATRIATION All tour operators are required by law to state arrangements for the repatriation of customers in the event of insolvency. All holidays including flights are ATOL protected and in the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad. If your holiday does not include flights ABTA will protect your holiday in the same way. OUR PRICE PROMISE All prices in this brochure are valid until end of May 2008 (subject to the conditions below) when they may be superseded by revised dates and prices featured in new brochures. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Once you have made your booking and paid a deposit and the price of your chosen holiday has been confirmed on your Confirmation Invoice, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, where our transportation costs (e.g. aviation insurance and security levy, fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) and/or any dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or where our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, we will absorb increased costs up to a total amount equivalent to 2% of the cost of your confirmed holiday (excluding insurance premiums and any amendment charges). Only if the increased costs exceed this 2% will we levy a surcharge. In either case, there will be an administration charge of £1 per person. If any surcharge is greater then 10% of the cost of your holiday (excluding insurance premiums, any amendment charges and administration charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us (except for any amendment charges) or alternatively purchase another holiday from us. A refund will only be payable if the decrease in our above costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease of our costs. We promise not to surcharge once you have paid your final balance for the holiday. For full details of our Price Promise please see our Booking Conditions which will be sent to you with your Confirmation Invoice or are available on our website.
Our Rhine Cruise by coach and ferry includes the added convenience of a local departure within the price. Departure points are allocated to an area from A to F as indicated on the map below. For more information on the full list of over 220 pick-up points or alternative travel options, please call our Holiday Advisors on 01858 410818, who will be pleased to answer any queries you might have. A full description of your departure point will be shown on your confirmation invoice. Please note that our coaches may call at several departure points en route to the port and a minimum number is required at each departure point for this service to operate. In the unlikely event that this number is not achieved, alternative arrangements will be offered.
Ships cabins are really hotel rooms in miniature, providing more or less the same facilities with one main difference space! Ships necessarily have space limitations so therefore tend to utilise every inch efficiently. All cabins are air-conditioned. The main difference between OUTSIDE and INSIDE cabins is that OUTSIDE cabins have natural daylight. A BED refers to a lower berth while BERTHS mean lower/upper berth combinations. Our holiday prices are per person, based on the shared occupancy of a double or twin cabin or room (for overnight accommodation, cruise & stay and extensions only). Where alternative accommodation is available, supplements are shown in the price panel or with the individual holiday details. Check-out time is normally between 10am and midday on the day of departure. OPTIONAL SHORE EXCURSIONS
£15 COACH OFFER - SAVE UP TO 50% We have teamed up with National Express to offer you a great way to join your holiday. For just £15 each, you can travel from any of the 1200 National Express pick up points around the country. If youd like to take advantage of this offer, please tell us when you book your holiday. We will add the cost to your booking. We recommend that you contact National Express directly to find out if suitable services exist. You can do this by calling them on 08717 81 81 81, or by visiting their website www.nationalexpress.com You may need to travel to the airport or port the day before your holiday, and/or travel back the day after. Our Holiday Advisors will be happy to give you approximate timings. We are unable to accept any liability if things go wrong, and you miss your flight or cruise or if National Express dont offer a service thats convenient for you.
Optional excursions operate subject to minimum numbers for each excursion. Changes to the advertised optional excursion programme are rare, but the cruise line reserves the right to amend the programme at any time. The order in which optional excursions operate may vary according to local circumstances. Prices and details of our excursions will be sent to you prior to departure. Your joining instructions will be sent approximately 7 days prior to departure. RIVER CRUISE ITINERARIES While our river cruises normally operate as scheduled, please note that changes to itineraries are sometimes necessary at short notice due to adverse weather conditions or unusually high or low water levels on rivers. SMOKING Please note that in the interests of all passengers, there is no smoking allowed in the restaurants, as well as other designated areas aboard the ships featured within this brochure. DRESS CODE
AIRPORT HOTELS, PARKING AND MORE! Weve joined forces with Holiday Extras to offer you a range of services to help you along the way. Services on offer include car parking and hotel accommodation at ports and airports, executive airport lounges, airports by rail and coach, one way car hire, chauffeur service to airports and holiday insurance. For full details of travel insurance see page 29. Well send you more details closer to your departure date. But if you want to enquire now, call Holiday Extras on 0870 844 2598. Alternatively, visit their website www.holidayextras.co.uk/travelsphere DOOR TO DOOR SERVICE If you would like the security of having a professional private hire service to pick you up from your home and drive you to and from the port or airport at a competitive rate simply call Voyager Travel free on 0800 783 1994 for a special Travelsphere price by quoting reference TRAVI. Your smartly dressed, experienced driver will assist you with your luggage. Then you can enjoy a relaxing start to your holiday as you sit back in comfort and are driven in a stylish, non-smoking, air-conditioned car. If you wish you can also book an in-car portable DVD player for longer journeys. Your contract will be with Voyager Travel. We do not accept any responsibility for delays or missed departures etc, caused by Voyager Travels services. FLY FROM AN AIRPORT NEAR YOU On selected holidays we are able to offer return flights from regional airports to connect with our European and international departures. From only £29 return, this is an exceptional offer. For further information contact one of our Holiday Advisors.
During the day, attitudes are very relaxed and informality is the norm aboard ship. Resort casual clothing is sufficient during the day whilst at sea and for time spent ashore. In the evenings, men generally wear lounge suits and ladies look informally smart. For formal evenings, men are requested to wear a jacket and tie or dinner jacket and ladies may like to take a cocktail dress or evening dress. Remember to take warmer clothing for cooler days at sea and evenings and low-heeled comfortable shoes for deck activities and shore excursions. CURRENCY All prices quoted on board are usually in Sterling, US Dollars or Euros and a cashless system is operated for your on-board account. The account is then settled at the end of your cruise. Travellers Cheques, Visa and Mastercard are accepted and there will be a facility on board to buy foreign currency. SPECIAL DIETS If you follow a vegetarian, low fat or sugar-free diet etc, please indicate this when booking so that this request can be passed on to the cruise company. TIPPING Tipping information can be found in the relevant cruise company brochure. PASSPORT REQUIREMENTS All British Citizens need a full ten year passport for all holidays in this brochure. To comply with certain countries regulations, it must be valid for at least six months after the date of your return. If your passport expires earlier, it may still be valid for travel to some countries, but you should contact your local passport office, or the consulate or embassy of the country to be visited for advice. If you do not hold a British Citizens passport, check with the consulate or embassy of the country to be visited for further information. Please note that it is the responsibility of the traveller to ensure that all passport and visa requirements are met and are in order before they travel. We recommend that you apply for a passport at least eight weeks before departure. You can either pick up a Passport Application Form at selected Post Office branches and Worldchoice travel agents or call the Application Form Request line on 0901 4700 110 (calls charged at 60p per minute and should not normally exceed 90p). Alternatively, visit www.passport.gov.uk. Please note: If you are 16 or over and have not yet got a passport, our recommendation is that you should apply for one at least twelve weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. America: Please note that the United States Immigration Authorities have dispensed with the necessity to obtain a visa for UK citizens travelling on inclusive tours such as ours. However, if your passport shows that you are a British Subject, British Protected Person, British Overseas Citizen or someone from a British Dependent Territory then you must have a visa. Holders of Irish passports may now participate in the visa waiver programme. All passengers intending to enter the USA on the Visa Waiver Programme will be required to present a machine-readable passport. As all British passports issued by the UK Passport Office since 1988 are machine-readable you do not need to take any action and it will continue to be valid for entry to the USA on the Visa Waiver Programme until it expires.
LOUNGE PASS Get your journey off to a relaxed start by taking advantage of our executive airport lounge offer. Its available at more than 100 airports worldwide. From as little as £15 each, youll enjoy a peaceful and tranquil environment, where you can enjoy complimentary drinks and snacks, read the papers, check your email or simply relax and watch TV until your flight is called. For details, please visit www.travelsphere.co.uk/loungepass (bookable on-line only) BAGGAGE ALLOWANCE There are no restrictions on the amount of baggage that you may bring on board. As there are no baggage room facilities, however, all luggage must be stored within the cabin. Airline restrictions, however, do apply on fly cruises. Details can be found on your flight ticket. HOLIDAY & ACCOMMODATION INFORMATION Every effort has been made to provide as much information as possible about your holiday, especially regarding accommodation and excursions. All the information has been carefully checked and is correct at the time of going to press. Please bear in mind, however, that from time to time certain facilities, excursions and entertainments may be altered or withdrawn due to lack of demand, weather conditions, essential maintenance work or other circumstances beyond our control.
TRAVEL INFORMATION
FREE LOCAL PICK-UPS
Newcastle Middlesbrough
Leeds Manchester Liverpool
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Shefeld
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Leicester Norwich Birmingham
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Luton
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Cardiff Bristol
Oxford
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London
Dover Folkestone
Southampton
Plymouth
Weymouth
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