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Essential Information BOOKING IS EASY We have made booking our holidays easy with no booking forms to complete. Simply call one of our friendly and helpful Holiday Advisors who can answer your queries, check availability and make your booking. 0844 567 5229 We are here to take your call in person Monday to Friday 9am to 8pm, Saturday 9am to 5.30pm, Sunday 10am to 4pm Calls may be recorded to ensure a high level of customer service. To help us make your booking as quick and easy as possible, when you ring to book please have the following information to hand for yourself and all those travelling with you: Holiday reference as shown on the holiday page Passport details Preferred departure date Full names of all those travelling as stated on their passport How many rooms and type Holiday insurance requirements Credit or debit card details for deposit payment* *Please note a 2.5% charge will be made for all credit card bookings (3% American Express). You will be given a booking reference. Please quote this whenever you contact us. Booking one of our holidays is easy, and we will advise you every step of the way. We are only a phone call away if there is anything that you want to discuss about your holiday. If you have any queries after booking, please phone our Customer Services Department on 0844 318 0002 DEPOSIT & PAYMENT Each booking must be accompanied by a deposit payment and the appropriate insurance premium. In most cases we will charge the following deposit (per person): European holidays by coach 7 days and under �40 European holidays by coach 8 days and over �75 Coach Grand Tours - �150 European holidays by air - �150 River holidays �200 or 10% whichever is higher Worldwide holidays �200 or 10% whichever is higher Ocean Cruise �200 or 10% whichever is higher On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be mentioned at the time of booking. You can use your debit or credit card to confirm your booking instantly. We will send confirmation of your booking within the post within a couple of days � it's that easy. All major credit cards are accepted. Please note: A 2.5% handling fee (for American Express the handling fee is 3%) will be charged on any deposit and balance payments made by credit/charge card. A �10 admin charge is made for all payments received by cheque. A confirmation invoice will be sent to you within seven days of booking. The balance must be paid no later than ten weeks before departure. The payment deadline will be clearly marked on your confirmation invoice. You can also check availability, request a brochure, or book on-line 24 hours a day, seven days a week at travelsphere.co.uk All bookings are subject to our Booking Conditions which will be sent to you with your confirmation invoice and are available in advance upon request by visiting our website travelsphere.co.uk or by calling us on 0844 318 0002. The holiday contract is subject to English law and the exclusive jurisdiction of the English courts. A binding contract comes into place 7 days after we have sent you the Confirmation invoice. The only exceptions to this are for holidays booked within 10 weeks of departure. In these instances a binding contract comes into place when you first confirm the holiday and pay either a deposit (or the full balance for late bookings). If you have not received a confirmation invoice within 7 days of booking your holiday please contact us immediately. Additional fuel supplements may be applicable and you will be informed of these at the time of booking. peace oF mind and protection For your money When you book a holiday with us, your money is completely safe. Your holiday will be operated by Page & Moy Travel Group Surface Holidays Limited (company number 01151142). These holidays are protected by ABTA (the Association of British Travel Agents Limited). ABTA number V6345. (In the very unlikely event of our insolvency you would be refunded any money that you have already paid us). repatriation All tour operators are required by law to state arrangements for the repatriation of customers in the event of insolvency. If your holiday does not include flights ABTA will protect your holiday in the same way. Holiday availability/prices All holidays featured in our brochures are subject to availability and prices are based on two people sharing a twin or double room with private facilities unless otherwise stated. additional Holiday inFormation We have included as much information as we can to help you select your holiday. Before you go, we will send you further information to help you prepare for your trip. With your confirmation invoice, we will send you a copy of our Holiday handbook containing useful information. We will also tell you where you can get additional information about your holiday. About fourteen days before you go away, we will send you your final information. This will include details of where you will be staying, confirmed departure and return times. If you need any further information before choosing your holiday, one of our Holiday Advisors will be happy to help, call 0844 567 5229. climate If you wish to check the weather details for your chosen destination please visit www.bbc.co.uk/ weather/world/city_guides/ then follow the instructions. passports, visas and HealtH reQuirements Information regarding passport, visa and health requirements applicable to British Citizens for the holidays we offer are shown in our brochure. Requirements may change and you must check the up-to-date position in good time before departure. It is your responsibility to ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept liability if you are refused entry on to any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British Citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For holidays in the EEA (European Economic Area) you should obtain an EHIC (European Health Insurance Card) prior to departure. NB this card has replaced the E111 form, which is no longer valid. please note: The entry requirements for British Citizens may differ to those for British Subjects, British Dependant Territories Citizens, British Nationals (Overseas Citizens), British Protected Persons or any other British passports. Please check your passport carefully and if you are not specifically a British Citizen you must check passport and visa requirements with the Embassy or Consulate of the country(ies) you are travelling to or through. For most countries your passport needs to be valid for 6 months past your return date. visa reQuirements British citizens who hold a British Citizen passport need a visa to visit the countries we've listed below. In most cases, we're able to arrange this for you. We'll add the cost of the visa, plus a small handling fee, to your confirmation/ invoice. If you hold any other type of passport, it's your responsibility to check passport and visa requirements with the embassy of the country you're visiting. We're unable to accept any responsibility if you can't travel because you're not granted a visa. Where it is necessary for you to send us your passport, we will normally need this about eight weeks before you go away. Expect to be without your passport for up to a fortnight before you travel. If you need your passport during this time please contact us for advice. Extra charges may apply for early or late applications. russia - �137 You will need to apply for your Russian visa through our agent Asla. You will need to send your passport to Alsa as part of the application process. We will add the visa charges to your confirmation/invoice and send you all of the information that you will need. russia & belarus - �210 You will need to apply for your Russian and Belarus visa through our agent Asla. You will need to send your passport to Alsa as part of the application process. We will add the visa charges to your confirmation/invoice and send you all of the information that you will need. HealtH and saFety overseas Health facilities, hygiene and disease risk can vary considerably around the world and travel to certain countries may make it advisable, or even compulsory to be inoculated against certain illnesses. Therefore, it is your responibility to take professional advice about inoculations and other health precautions at the time of booking. Do bear in mind that certain inoculations and preventative measures such as malaria protection may need to be taken well in advance of your departure. As requirements can change, we recommend that you re-check the situation closer to your departure date. Sources of information include: The Department of Health � you can obtain a free leaflet, Health Advice for Travellers, from most main post offices or by calling 0800 555 777 or at www.dh.gov.uk. If you are a UK resident, you are entitled to medical treatment at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country, Iceland, Liechtenstein, Norway or Switzerland. Only treatment provided under the state scheme is covered. However, to obtain treatment you will need to take a European Health Insurance Card (EHIC) with you. Please note: Not all UK residents are covered in Denmark, Iceland, Liechtenstein, Norway or Switzerland. Please visit www.ehic.org.uk for further details. You can apply for an EHIC, free of charge, on this website or alternatively by calling 0845 606 2030; or by picking up an application form from the post office. baGGaGe alloWance On our coach holidays, please limit the amount of luggage you take to one medium sized suitcase, and one small bag to take inside the coach. We are unable to take golf bags, bicycles, etc. We can carry folding wheelchairs and skis, but please tell us in advance. It's sometimes possible to carry an electric wheelchair - please consult one of our Holiday Advisors. porteraGe Porterage is not included unless indicated in the holiday description. You will sometimes find porters to help you at airports and railway stations, but a charge may be made. The hotels we use don't normally have porters. If they do, a charge may be payable. When packing your luggage, please remember that it is you who will have to carry it. your tour manaGer On touring holidays, you will normally meet up with your Tour Manager at the port, the first night hotel, or at the arrival airport. On most single centre holidays, the Tour Manager will normally travel with you, or meet you when you arrive in your resort. excursions We want to give you the opportunity to see as much as possible of the countries you are visiting, so there will nearly always be a selection of optional excursions. On most of our holidays, there's a discount if you book a number of excursions together, this is known as an excursion package. It is also possible to pre-book a number of your excursions before departure by ringing our Holiday Advisors, we offer a discount for excursions booked in advance. Alternatively you can book and pay your Tour Manager in resort. Any optional excursions will of course operate subject to demand, traffic and weather conditions. Changes to the advertised excursions programmes are rare, but we do reserve the right to change excursions or amend the prices at any time. Hotel accommodation The prices in our brochures are based on the occupancy of a twin or double-bedded room by two persons. Our reference to `Hotel' covers all accommodation and does not necessarily distinguish between local classifications such as `Motel' or `Inn'. It may occasionally be necessary to accommodate you in a different, but equal standard of hotel to that featured in the brochure. If this is known before departure, we will, of course, advise you. Single Rooms: A limited number of rooms are available for most holidays. Do note, however, that often these single rooms are not as large as twin-bedded rooms. For single room supplements please refer to the price tables in your brochure. Smoking Rooms: If a smoking room is specifically requested we will try to book one for you, but cannot guarantee that one will be available. Many hotels are non-smoking therefore smoking rooms may be unavailable. your meals The board basis is detailed on the page. Most of our hoteliers serve simple, but good quality food because this suits the majority of palates. You will, however, find that the hotelier may serve dishes which are typical of the region. Breakfast on the continent usually consists of rolls, butter and jam, with a choice of tea or coffee. The majority of our hotels will also include extra items such as juice, ham and cheese. On half board holidays, dinner is normally at one sitting, with a three course set menu or a buffet. Many of our hotels will also offer a choice of menu. If you arrive late at the hotel or depart early, meal arrangements may be adjusted. Some hotels may allocate tables on a shared basis, and in Italy, it is still quite common for individual table napkins to be reused if clean, and re-presented in a personalised envelope. Please Note: It is not customary in most European countries to serve tap water at the restaurant table and many hotels will only offer water with meals if other drinks have been purchased. special diets The hotels and restaurants that we use can normally provide simple vegetarian meals. Diets in many of the countries featured are more meat orientated and restaurants are not as familiar with vegetarian dishes as in the UK and you are likely to be served an omelette or salad as an alternative dish. If you follow a vegetarian diet please let us know at the time of booking. We regret we cannot cater for other dietary needs, e.g. low fat, sugar-free, etc. valuables Money and other valuables shouldn't be left unattended in hotel rooms. We recommend the use of safety deposit boxes, if they're available. your Holiday coacH Your comfort and safety are important to us, so the coaches we use are: - modern with the latest safety features, including seatbelts - fitted with comfortable and relaxing seats which recline (except back row) - most are equipped with toilet facilities but this cannot be guaranteed - fitted with wide, panoramic windows - supplied with air-conditioning on the majority of our tours 74 For latest prices visit travelsphere.co.uk or call 0844 567 5229 Please have passport details ready when booking

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