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Vietnam - Single £60.50, Multiple £92.50 We will obtain a Vietnamese visa for you. We will add the visa charge to your conrmation/ invoice, and send you all of the information and applications forms that you will need. You will need to send us your passport as part of the application process. If youre taking the Cambodia add-on or Laos, Vietnam & Cambodia Special Departure, you will need a multiple entry visa. This costs £90. Zambia - £75 Your Zambian visa will be issued on arrival. There are no forms to complete but you will need to pay £75 per person in cash, US$ are also an acceptable form of payment. The £75 fee is for a single entry visa. Anyone leaving Zambia and then entering the country again (the same day) will be charged an additional US$10 for doing so. So if, for example, you take an optional excursion to Botswana, youll have to pay US$10 as you cross the border. If you leave Zambia for an overnight stay (or longer), youll need to obtain another visa for £75. with you, either in cash or travellers cheques. However, there may be some restrictions on local currencies for certain long haul destinations. Further information about currencies will be included in your Fact Sheet. We reserve the right to substitute an alternative airline or aircraft type if required to do so for reasons beyond our control. These brochures are issued on the sole responsibility of the tour operator. They are not issued on behalf of the airlines whose services are used in the course of the tour. Our airline holiday tour number is IT2 NW6 BMR8. Please note that the ight times shown in our brochures, although correct at the time of printing, are for guidance only, and may vary as a result of any subsequent adjustment to airline ight schedules, which may also necessitate a change of intermediate stop. Final timings will be advised with your travel documentation. person concerned. If we cancel in this situation the cancellation charges as set out in section 6 of Travelspheres Booking Conditions would become payable. If you need to discuss the suitability of your holiday, one of our specially trained Holiday Advisors will be delighted to answer your queries. If preferred, you may contact us by fax on 01858 461956 e-mailtelesales@travelsphere.co.uk or via Typetalk.
HOTEL ACCOMMODATION
The prices in our brochures are based on the occupancy of a twin or double-bedded room by two persons. Our reference to Hotel covers all accommodation and does not necessarily distinguish between local classications such as Motel or Inn. It may occasionally be necessary to accommodate you in a different, but equal standard of hotel to that featured in the brochure. If this is known before departure, we will, of course, advise you. Single Rooms: A limited number of rooms are available for most holidays. Do note, however, that often these single rooms are not as large as twin-bedded rooms. For single room supplements please refer to the price tables in your brochure. Single Cabins: Please note the single supplement for the Galapagos Cruise Add-on and Special Departure applies to the main landbased itinerary only. There are no single cabins available on the cruise section of these holidays and single travellers will be allocated a twin cabin to share. Save the Supplement: If you are travelling alone but do not wish to pay the single supplement, we shall allocate you to a twin bedded room and introduce another single traveller to share with you. If we do not nd another person to share with you, the single supplement will be paid by Travelsphere. Please note this is not available on our Tunisia holiday. We reserve the right to limit the availability of this offer please ask our Holiday Advisors. Smoking Rooms: If a smoking room is specically requested we will try to book one for you, but cannot guarantee that one will be available. Many hotels are non-smoking therefore smoking rooms may be unavailable.
GROUP REDUCTIONS
We are able to offer reductions for groups of 10 or more people on most of the holidays in our brochures. Please ask our Groups Department for details by calling 0845 7585 007.
CHILDREN
We regret that we are unable to accept children under 12 on any of the holidays featured in these brochures.
AIRPORT TAXES
Any airport taxes and security charges which are payable in advance and therefore form part of the scheduled air ticket have been calculated at the time of printing and included in the price of your holiday. These include the UK Government Airline Passenger Duty (£40) and various overseas airport airline charges where applicable. At some airports, there are also passenger charges which are payable locally. For your convenience, these will be paid by us on your behalf and included on your invoice. Details of which airport taxes are included and which will be charged out are given in the price tables in your brochure.
TICKETS AND TRAVEL DETAILS
You will receive your tickets and full travel documents approximately ten days before departure.
RAMADAN
Please note, if you have chosen one of our Egypt tours or Dubai add-on in September and October you will be there when the monthlong Ramadan festival is celebrated from 12th September (or a day or two either side). This will not affect your holiday arrangements in any way, but we ask that you be considerate to your local representatives and local people at this time.
DATA PROTECTION POLICY
To process your booking we need to collect certain personal details relating to you and the other members of your party. These may include travellers names, contact details, payment details and relevant health information. If you provide us with details of your physical or mental health, or inform us of special requirements (e.g. relating to diet, religion or disability) we will ask for your positive consent to our holding, using and passing on such information. To provide you with our services we may pass your personal details to third party service providers that need to know them (such as your airline and hotel). These third parties may be outside the EEA where data protection controls may not be as strong as in the UK. We may also need to give your details to the relevant public authorities (e.g. immigration), companies who process data on our behalf, credit checking companies and our professional advisers. We may disclose your details to other companies in our group. If you do not consent to this use of your information we cannot process your booking. You are responsible for ensuring the other members of your party are aware of this policy and consent to you dealing with us on their behalf in making a booking or enquiry. We may also use your personal data for the purposes set out below. We will give you the opportunity either to consent or object to us using the data for these purposes on the information we send to you. If you do not wish us to use your data for the purposes set out below, please contact us at Freepost RRLEYZJG-RBHU, Travelsphere, Compass House, Rockingham Road, Market Harborough, Leicestershire LE16 7QD. We and the companies in our group may use your details for marketing and customer care purposes, to contact you with details of our products, services, promotions and special offers and for the other purposes set out in our notication to the Information Commissioners Ofce. We may also send you details of carefully selected partners products and/or services which we think may be of interest to you. We may pass your details on to carefully selected partners who may contact you with details of their products and/or services which may be of interest to you. You are entitled (on payment of a small fee) to access the personal data we hold about you. To obtain a copy of this information please write to the address above.
BROCHURE DETAILS
We have taken great care to ensure that the details in this brochure are correct at the time of publication. Please bear in mind, however, that the availability of certain services may vary, particularly outside the high season period. This may be for a variety of reasons. For example, lifts need servicing, swimming pools must be cleaned, and outdoor amenities such as chairlifts and cable cars can be affected by weather or lack of demand. Any optional excursions will, of course, operate subject to demand and weather conditions. It should be noted that our itineraries in China have been designed in close collaboration with the Chinese State Tourist Authorities, who do reserve the right to occasionally make changes to the accommodation, sequence in which cities are visited, duration of time spent in each city, and mode of transport, due to local conditions. Travelsphere cannot be held responsible for any such alteration, although you can rest assured that we would handle any such amendments in your best interests.
YOUR JOURNEY
Road conditions in some countries can sometimes make for a long day. Whilst these instances may be tiring, they can be extremely rewarding and part of the holiday experience.
ALTITUDE & ASSOCIATED HEALTH PROBLEMS
On certain tours in this brochure you will travel to high altitude. This should not be a problem, although everyone should take it easy at rst. If you suffer from heart or respiratory conditions or have any other concerns please consult your doctor.
HOLIDAY INSURANCE
It is a condition of booking that you are adequately insured. We offer an excellent, fully comprehensive insurance policy, details of which are in this brochure. Delay Insurance: In the unlikely event of a serious ight delay, it goes without saying that Travelsphere will make every effort to take care of you by providing meals at mealtimes and even overnight accommodation if necessary. In addition, our insurance policy includes special delayed departure benet if there is a long delay on your outward ight. The benet will be £20 for the rst eight hours and £20 for each full 12 hours thereafter to maximum £100 OR reimbursement of the total holiday cost up to £5000 if the insured should decide to cancel after eight hours delay and you have not left the UK. There is no extra premium for this cover. It is included in the insurance cover described in this information booklet.
EXTENDED STAYS
If you choose to extend your stay at the end of your holiday we can help you with your arrangements. An administration fee of £45 is payable. This does not include any accommodation or transportation. All individual extended stays are unescorted.
HEALTH REGULATIONS
No compulsory immunisation is required by UK residents for any of the countries featured in our brochures. However, voluntary immunisation may be recommended from time to time in certain countries, and your Doctor or Local Health Authority will be able to give you up-todate information. We would also draw your attention to the T6 booklet (Health Advice for Travellers) available from main Post Ofces or by telephoning freephone 0800 555 777.
WHAT THE HOLIDAY PRICE INCLUDES
Please refer to the panel on each page which details the items included in the price of each particular holiday.
HEALTH & FITNESS/SPECIAL NEEDS
Most of the holidays in our brochures are designed to appeal to those who like to see as much as possible of the beautiful countries visited in the time available. This inevitably means lengthy periods of travel and excursions which involve walking. Some degree of mobility is needed for you to gain full enjoyment from these holidays. We are happy to accept bookings from people with a disability, mobility limitation or specic medical need, however we ask that you fully consider your requirements and advise us of your needs before the booking is conrmed. Reasonable adjustments may be made to ensure both your enjoyment and safety whilst on holiday with us. However where we reasonably feel that we are unable to make suitable adjustments, e.g. on issues of safety for you and your fellow travellers, we would consider refusing the booking. If you do not make us aware of any disability or serious medical condition prior to booking, we are entitled to cancel the booking when we become aware of it if, in our reasonable opinion, the holiday is not, and cannot be made suitable for the
BAGGAGE HANDLING AND ALLOWANCE
Baggage handling is included for one piece of luggage per person both on arrival and departure from hotels. For security reasons, baggage handling is not included at airports. The baggage allowance for most holidays in our brochures is 44lb (20kg) per person, plus hand luggage, although this varies with the airline. Details can be found on your ticket. For coach tours, we recommend you limit your baggage to one suitcase and one piece of hand luggage per person. During the tour you are responsible for all your own luggage.
NO SMOKING
Smoking is not allowed at any time on board our coaches, including transfers within Britain. We sincerely hope that smokers will understand the reasons for this decision. Of course, you can enjoy a leisurely smoke during the regular refreshment stops.
AIRLINES AND AIRCRAFT
All prices in our brochures are based on air travel in economy class. Passenger travel on scheduled airlines is provided under the conditions of the airline concerned as printed on the air ticket. The aircraft used on our tours will include Boeing 727, 737, 747, 767, 777; Airbus; DC-10, MD-11, MD-80, or any other aircraft types at the discretion of the relevant airline.
TRAVEL TO THE AIRPORT
Please note that it is advisable to leave booking travel arrangements to your UK departure point until you have received your nal travel documents (except for booking regional connecting ights with us see page 2).
CURRENCY
At the time of writing, there are no restrictions on the amount of currency you can take abroad
Our responsibility for the environment
Concern for the environment has become a major issue, particularly the impact of how we live our lives in the world around us. Every time we switch on the heating or travel somewhere, we are adding CO2 to the atmosphere and many people are now realising that they can do something to reduce their impact on a very personal level. As a result, and in response to suggestions from many of our customers, we have been looking at ways in which we can all help.
Reducing our impact!
To reduce greenhouse gas emissions like CO2 and prevent further damage to our environment it is possible to offset the effects of travel, particularly when we fly. Carbon Offsetting means donating money to projects specifically set up with the aim of reducing the level of CO2 in the atmosphere thus making your travel carbon neutral. Typical projects include: Reforestation absorbs CO2 from the atmosphere as the trees grow Renewable energy sources replaces non-renewable fuel such as coal and oil Energy efficiency reduces the amount of fuel needed To demonstrate our commitment, we pledge to offset the carbon emissions of flights for our staff when researching and planning our holidays. Furthermore as a responsible company we have taken steps to minimise our pollution and energy loss and conserve natural resources wherever possible. We recycle as much as possible (paper, cans and many other items), use the latest technology to ensure
that we are energy efficient and encourage staff to minimise electricity and other fuel consumption wherever possible. We are also pleased to work in partnership with print and paper companies who have clear environmental policies in place. Our key suppliers either hold, or are working towards, ISO 14001 accreditation, an international standard for controlling and improving environmental performance. Furthermore our paper supplier is committed to sourcing materials that originate from well-managed forests with credible and audited certification standards. If you would like to offset your CO2 emissions we suggest using our preferred partner Climate Care. To calculate the impact of your holiday, use the calculator on their website www.climatecare.org. Your payment, which is of course entirely voluntary, may be much less than you think. Examples of the cost of offsetting one persons return flight are as follows: Munich £1.69 Rome £2.45 New York £11.55 Delhi £14.12 Vancouver £16.06 Cairo £5.80
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